{"id":2902478,"url":"https://alion.io/job/fynd-customer-care-associate","title":"Customer Care | Associate","company":{"id":37212,"name":"Fynd","domain":"fynd.com","url":"https://alion.io/company/fynd","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Physical AI","optional":false}],"status":"live","first_seen_at":"2026-10-05T05:46:03Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-26T06:46:59Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.\nToday, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.\nWhat will you do at Fynd?\nTake ownership of customer issues\nTroubleshoot problems and see them through to resolution\nEscalate unresolved issues to the appropriate internal teams\nReceiving and placing customer service telephone calls\nResolving customer complaints\nEnsure customer satisfaction and provide professional customer support.\nBe the first point of contact for customers and help resolve their queries.\nUnderstand customer issues, troubleshoot them, and ensure they are resolved.\nEscalate complex issues to the right internal teams and follow up until closure.\nBuild positive relationships with customers by providing prompt and reliable support.\nEnsure high customer satisfaction through clear communication and timely resolutions.\nSome Specific Requirements\nA graduate degree is preferred.\nGood communication and problem-solving skills.\nBasic knowledge of Microsoft Excel.\nFamiliarity with Microsoft Office and customer support tools is an added advantage.\nPrior experience in Customer Support, Customer Service, or a similar role is preferred.\nA positive attitude, willingness to learn, and a customer-first mindset.\nQualifications / Skills:\nCustomer service\nProduct knowledge\nQuality focus\nProblem-solving\nDocumentation skills\nPhone skills\nListening\nResolving conflict\nAnalysing information\nMulti-tasking\nWhat do we offer?\nGrowth\nAt Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.\nWe believe in empowering our people to take ownership, lead with confidence, and shape their careers.\nLearning Wallet: Enrol in external courses or certifications to upskill-we’ll reimburse the costs to support your development.\nCulture\nWe believe in building strong teams and lasting connections.\nRegular community engagement and team-building activities\nBiannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture\nWellness\nYour well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents\nWork Environment\nWe thrive on collaboration and creativity. Our teams work from the office six days a week to encourage open communication, teamwork, and innovation.\nJoin us to be part of a dynamic environment where your ideas make an impact!","description_format":"text","description_chars":3119,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-10-20T06:58:10Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.554,"p_room":0.75,"age_days":21,"expected_fill_days":26,"reasons":["conf:3","stale_co","velocity","win:late"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/fynd-customer-care-associate","json_url":"https://alion.io/job/fynd-customer-care-associate.json","meta":{"generated_at":"2026-10-26T08:50:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11744,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37212},"rest":"https://alion.io/mcp/rest/get_company?id=37212"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffynd-customer-care-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffynd-customer-care-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffynd-customer-care-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fynd-customer-care-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffynd-customer-care-associate"}]}