{"id":2902589,"url":"https://alion.io/job/fynd-customer-success-associate-commerce-global","title":"Customer Success Associate | Commerce Global","company":{"id":37212,"name":"Fynd","domain":"fynd.com","url":"https://alion.io/company/fynd","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Physical AI","optional":false}],"status":"live","first_seen_at":"2026-08-06T07:10:44Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-10-26T16:29:41Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":81},"description":"Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.\nToday, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.\nWe are an AI-native unified commerce platform backed by Reliance Retail. We power OMS, POS, Storefront, Clienteling, Supply Chain (WMS, TMS, RFID), and AI tools for enterprise retailers across 30+ countries, working with leading retailers and brands across the Middle East, Africa, and Southeast Asia.\nAbout the Role\nYou own the post-sale relationship for a portfolio of enterprise retail accounts in your region. Onboarding and go-live, adoption, business reviews with senior stakeholders, escalations, renewals, and expansion. You sit between demanding clients and our product and engineering teams, and both sides need to trust you.\nThis is not a ticket-routing job. You will understand your clients' retail operations deeply, catch problems before they do, and use AI to work faster than a team twice your size. We care far more about how sharp you are than how many years you have behind you.\nWhat will you do at Fynd?\nOwn a portfolio of enterprise accounts post-sale: onboarding, adoption, health, escalations, renewals, and expansion.\nRun weekly operational reviews and quarterly business reviews with Heads of Ecommerce, Operations Directors, and CTOs.\nTurn client problems into precise internal asks for product and engineering, and chase them to closure.\nBuild adoption dashboards and reporting so every review is led by data, not opinion.\nUse AI daily: analysing usage and ticket data, building reporting agents and automations, drafting client-ready material.\nTravel to client sites across your region as needed for go-lives, reviews, and relationship building.\nSome specific Requirements\n3 to 5 years of total work experience, ideally including time in customer success, account management, delivery, solution consulting, or a client-facing role at a B2B software or technology company.\nAI-native. You use AI tools every day and have built things with them. You must show proof when you apply (see below).\nExcellent spoken and written English. You can run a meeting with a CTO, defuse an angry Operations Director, and write a crisp escalation summary in the same day.\nStructured problem solver. You break vague complaints into root causes and drive them to resolution.\nComfortable holding your own with senior people. You can walk into a room with a client Director and be taken seriously.\nTechnically comfortable: read API docs, understand integration flows, interpret logs and data exports.\nMumbai-based or willing to relocate. Valid passport and readiness to travel across MEA or SEA.\nB.Tech / B.E. or comparable engineering background preferred. Retail, ecommerce, or commerce technology experience is a plus.\nWhat do we offer?\nGrowth\nAt Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.\nWe believe in empowering our people to take ownership, lead with confidence, and shape their careers.\nLearning Wallet: Enrol in external courses or certifications to upskill-we’ll reimburse the costs to support your development.\nCulture\nWe believe in building strong teams and lasting connections.\nRegular community engagement and team-building activities\nBiannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture\nWellness\nYour well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents\nWork Environment\nWe thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.\nJoin us to be part of a dynamic environment where your ideas make an impact!","description_format":"text","description_chars":4431,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Commerce","E-commerce Platforms","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-10-20T06:58:10Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.377,"p_room":0.28,"age_days":80,"expected_fill_days":29,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/fynd-customer-success-associate-commerce-global","json_url":"https://alion.io/job/fynd-customer-success-associate-commerce-global.json","meta":{"generated_at":"2026-10-26T18:47:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25223,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37212},"rest":"https://alion.io/mcp/rest/get_company?id=37212"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffynd-customer-success-associate-commerce-global"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffynd-customer-success-associate-commerce-global"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffynd-customer-success-associate-commerce-global"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fynd-customer-success-associate-commerce-global\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffynd-customer-success-associate-commerce-global"}]}