{"id":2902633,"url":"https://alion.io/job/fynd-customer-support-associate","title":"Customer Support Associate","company":{"id":37212,"name":"Fynd","domain":"fynd.com","url":"https://alion.io/company/fynd","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Physical AI","optional":false}],"status":"live","first_seen_at":"2026-05-26T09:32:49Z","employer_posted_date":"2026-05-26","last_verified_at":"2026-10-26T11:11:39Z","board_verified":true,"closed_at":null,"days_open":153,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":152},"description":"Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.\nToday, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.\nWhat will you do at Fynd?\nProvide customer support and assistance.\nCommunicate with customers through various channels (phone, email, chat).\nTroubleshoot and resolve customer issues.\nDocument customer interactions and resolutions.\nCollaborate with internal teams.\nMeet performance metrics\nSome Specific Requirements\nGraduation from a recognized institution.\nStrong computer skills\nExcellent communication skills, both verbal and written, with the ability to convey technical concepts in a clear and understandable manner.\nProblem-solving abilities and a patient, customer-focused approach to handling inquiries and resolving issues.\nAbility to multitask, prioritise, and manage time effectively in a fast-paced customer support environment. Attention to detail and accuracy in documenting customer interactions and resolutions.\nAbility to work independently as well as collaboratively in a team-oriented setting.\nWhat do we offer?\nGrowth\nAt Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.\nWe believe in empowering our people to take ownership, lead with confidence, and shape their careers.\nLearning Wallet: Enrol in external courses or certifications to upskill-we’ll reimburse the costs to support your development.\nCulture\nWe believe in building strong teams and lasting connections.\nRegular community engagement and team-building activities\nBiannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture\nWellness\nYour well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents\nWork Environment\nWe thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.\nJoin us to be part of a dynamic environment where your ideas make an impact!","description_format":"text","description_chars":2716,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-10-20T06:58:10Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.143,"p_room":0.28,"age_days":152,"expected_fill_days":26,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/fynd-customer-support-associate","json_url":"https://alion.io/job/fynd-customer-support-associate.json","meta":{"generated_at":"2026-10-26T11:37:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15743,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37212},"rest":"https://alion.io/mcp/rest/get_company?id=37212"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffynd-customer-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffynd-customer-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffynd-customer-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fynd-customer-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffynd-customer-support-associate"}]}