{"id":2902581,"url":"https://alion.io/job/fynd-product-support-engineer-global","title":"Product Support Engineer | Global","company":{"id":37212,"name":"Fynd","domain":"fynd.com","url":"https://alion.io/company/fynd","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anomaly Detection","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Java","optional":false},{"name":"LLM","optional":false},{"name":"Node JS","optional":false},{"name":"Physical AI","optional":false},{"name":"Postman","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"AWS","optional":true},{"name":"Docker","optional":true},{"name":"JavaScript","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-08-10T07:24:57Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-28T15:06:36Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":79},"description":"Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.\nToday, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.\nWhat You'll Do\nBe a subject matter expert of product\nDocument troubleshooting and problem resolution steps - including building an AI-searchable knowledge base so common issues can be resolved faster (by humans or bots)\nMonitor alerting channels, analyze problems, diagnose and do occasional code fixes with low to medium complexity\nUse AI copilots/LLM tools (e.g. Claude, ChatGPT) to speed up log analysis, root-cause investigation, and drafting fixes\nTaking ownership of technical issues and working closely with developers to resolve more complicated problems\nWork closely with product and developers to enhance the quality of existing products\nAdvocate internally for customer needs-be the technical voice of the customer\nResolve escalated customer complaints without the need for team lead intervention\nAddress urgent issues quickly, work within and measure against customer SLAs\nTrain and coach customers to a successful onboarding process and ongoing usage\nAutomate scripts/tasks for reporting and maintenance; build anomaly detectors and alerting wherever applicable - including exploring AI/ML-based anomaly detection for proactive issue identification\nExperiment with and help implement AI-assisted support workflows (auto-triage, ticket summarisation, suggested responses) to reduce resolution time\nDevelop smaller complexity features/enhancements in existing products\nPerform in-depth research and identify sources of production issues surrounding the application\nWork closely with business in managing day-to-day issues, and resolve user queries\nPerform daily health checks of the application, job schedules and infrastructure supporting the application\nDevelop and facilitate monitoring systems to identify issues before they happen\nWork backward with the Product team to improve the product as per feedback/issues - and flag opportunities where AI could improve product usability, support, or internal ops\nSome specific Requirements:\n1+ yr of experience as Product Support Engineer\nExperience in providing support for ETL or data warehousing is preferred\nGood understanding of Unix and Databases concepts\nExperience working with SQL and No-SQL databases and writing simple queries to debug issues\nBeing able to creatively come up with solutions for various problems and implement them\nExperience working with REST APIs and debugging requests/responses using tools like Postman\nQuick troubleshooting and diagnosing skills\nKnowledge of customer success processes\nExperience in document creation\nHigh availability for fast response to customers\nLanguage knowledge required in one of NodeJs, Python, Java\nHands-on familiarity with AI/LLM tools for productivity - prompting effectively for debugging, documentation, or code review is a strong plus\nBasic understanding of how AI/ML models work (e.g. what makes a good anomaly detector, how LLM-based chatbots handle intent) is a bonus, even without hands-on ML experience\nBackground in AWS, Docker, Kubernetes, Networking - an advantage\nExperience in SAAS B2B software companies - an advantage\nAbility to join the dots around multiple events occurring concurrently and spot patterns\nWhat do we offer?\nGrowth\nAt Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.\nWe believe in empowering our people to take ownership, lead with confidence, and shape their careers.\nLearning Wallet: Enrol in external courses or certifications to upskill-we’ll reimburse the costs to support your development.\nCulture\nWe believe in building strong teams and lasting connections.\nRegular community engagement and team-building activities\nBiannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture\nWellness\nYour well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents\nWork Environment\nWe thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.\nJoin us to be part of a dynamic environment where your ideas make an impact!","description_format":"text","description_chars":4945,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-10-20T06:58:10Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.31,"p_room":0.28,"age_days":78,"expected_fill_days":24,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/fynd-product-support-engineer-global","json_url":"https://alion.io/job/fynd-product-support-engineer-global.json","meta":{"generated_at":"2026-10-28T16:32:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22472,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37212},"rest":"https://alion.io/mcp/rest/get_company?id=37212"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffynd-product-support-engineer-global"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffynd-product-support-engineer-global"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffynd-product-support-engineer-global"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fynd-product-support-engineer-global\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffynd-product-support-engineer-global"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2902581}},{"tool":"search_jobs","arguments":{"company":"fynd.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2902581},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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