{"id":2787329,"url":"https://alion.io/job/fzeenretreats-front-office-manager-2","title":"Front Office Manager","company":{"id":673722,"name":"Fzeenretreats","domain":"fzeenretreats.com","url":"https://alion.io/company/fzeenretreats","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":26000,"period":"year","method":"role_country_seniority_unknown","sample_n":82},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-17T16:34:03Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-27T10:03:38Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"As a Front Office Manager you will directly supervise all Front Office personnel and ensure proper completion of all Front Office duties. You will direct and coordinate the activities of the Front Desk and Guest Services areas.\nWhy you’ll love F ZEEN KEFALONIA\nF ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F ZEEN moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F ZEEN is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.\nWhat you’ll do\nDirect operations at the Front Desk and ensure customer service meets our high standards for guest satisfaction \nTrain and supervise Front Office employees, ensuring they provide excellent guest services and enforce hotel policies \nInteract with guests both in person and over the phone, assist with inquiries, and mitigate any guest complaints \nHandle specific customers’ requests \nHandle the Front Desk budget \nCompile occupancy reports and financial information for the Managing Director \nControl of Front Desk tidiness \nSchedule shifts and supervise Front-Office personnel including Receptionists٫ Concierge and Porters \nOversee the compliance with hotel’s policies and security requirements \nRequirements\nProven work experience as a Front Office Manager or Assistant Front Office Manager, ideally in a 5* hotel environment \nExcellent command of the English language \nKnowledge of any additional language will be considered as an asset \nExperience in Hotel Program (PMS) \nComputer literacy (Outlook, Excel, Word etc) \nStrong knowledge of general hotel industry practices and policies \nExcellent management skills, communication skills, and multitasking skills \nProfessional attitude and appearance \nSolid written and verbal communication skills \nAbility to be resourceful and proactive when issues arise \nTeamwork spirit and customer service attitude \nBenefits\nPositive working environment \nCareer development \nCompetitive remuneration package \nSingle occupancy accommodation at fully equipped apartments \nDaily meals \nUniforms \nTransportation from and to the hotel for duty \nOther seasonal perks & benefits also in addition to results \nJoin Our Team\nA team that is built on respect and excellent service over collaboration. \nA team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences. \nA team of happy employees, that are driven within their working environment to contribute to a common goal \nA team that celebrates achievements made individually and encourages positive attitude and integrity \nA healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath \nA mindful and considerate, people-oriented workplace \nA family-run company with exceptional high standards both for the guests and the employees alike","description_format":"text","description_chars":3461,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All 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