{"id":4226641,"url":"https://alion.io/job/g-adventures-operations-coordinator","title":"Operations Coordinator","company":{"id":9233,"name":"G Adventures","domain":"gadventures.com","url":"https://alion.io/company/g-adventures","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T08:16:57Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T08:16:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nLet’s go on an adventure together!\nHey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go - it’s about how it changes you.\nFor the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it.\nAt G Adventures, our DNA (or GNA, if you will) is built on belonging - where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew - you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers - you wanna hit the road and call some of the most epic places on Earth your home office? We love that - and we’ve got you. Wanna spend your days with people you genuinely like? Us too - and we’re pretty sure you’ll fit right in, wherever that is.\nNow about that career of yours - this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.\nFeel like this could be the right fit? We think so too, and we’re already way too excited to meet you.\nAbout the Role\nThe Oceania Operations Coordinator will play a key role in the behind the scenes aspects of our tours, including reservations, service bookings, trip costings, itinerary delivery and contingency planning. This role will be supporting operations across both New Zealand and Australia.\nThe ideal candidate will enjoy working in a dynamic environment, where balancing multiple priorities and collaborating with suppliers and colleagues to find solutions is part of the day to day. Working within a small but growing operations team, a level of initiative and confidence to navigate challenges is very important, as are strong communication skills and the ability to balance speed with accuracy.\nThis position is a hybrid role based in our Brisbane office, with a set number of days is required in office.\nWhat You'll be Doing\nReservations/Operations\nSupport reservations of all accommodation, transport, activity and other services for tours, including late requests, cancellations etc.\nSupport multiple inboxes providing efficient and timely support for our travelers and other stakeholders\nWork closely with the G Adventures Sales and Reservations teams by responding to traveler enquiries and requests\nAssist in last minute changes and emergencies in collaborations with the Operations and Tour Leader teams\nBuild and maintain strong relationships with suppliers through effective communications and collaboration\nAssisting with ongoing projects and process development within the Operations Department\nSupport the Customer Solutions team for on-tour and post-tour issues\nSupport creation and upkeep of Operational & Reservations documents and resources. \nCompiling traveller and Tour Staff feedback to identify areas for improvement. \nShared responsibility for after-hours emergency phone\nReporting traveller numbers to suppliers where applicable \nThe role share responsibility for the on-call emergency phone on a rotational basis with the rest of the regional operations team. \nFinancial\nSupport in ensuring correct costings and services are allocated for each departure\nSupport accounts payable functions, with a focus on ensuring adherence to budgets and payment terms\nInvestigating discrepancies, validating and processing supplier invoices for on tour and overhead budgets\nWork closely with the Finance and Operations teams to ensure all audit trails and requirements are maintained and consistently meet business needs\nMaintain relationships with supplier finance contacts\nDesired Skills and Experience\n2+ years of experience working in the accommodation, hospitality or tourism industry\nFamiliarity with the geography of both Australia and New Zealand \nExceptional customer service and communication skills with proficiency in Google Suite\nSelf-motivated, highly organised, strong office administration skills \nAbility to travel when necessary for the role\nLive within commutable distance of our Brisbane office. \nWhat Do We Offer You?\nCompetitive Total Rewards Package, including exclusive travel perks!\nAdditional days off, including on your birthday!\nVacation time for you to recharge\nEnhanced Parental Leave\nMeaningful Employee Recognition Program\nLearning and Growth Opportunities\nEmployee Resource Groups\n*Applicable based on location*\nArtificial intelligence (AI) tools may be used to support the administrative processing of applications, such as organizing and formatting applicant information. AI is not used to screen, assess, or select applicants. All hiring decisions are made by our recruitment team.\nG Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. 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