Operations Specialist, Europe - Fixed Term Contract
About Us
Let’s go on an adventure together!
Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go - it’s about how it changes you.
For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it.
At G Adventures, our DNA (or GNA, if you will) is built on belonging - where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew - you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers - you wanna hit the road and call some of the most epic places on Earth your home office? We love that - and we’ve got you. Wanna spend your days with people you genuinely like? Us too - and we’re pretty sure you’ll fit right in, wherever that is.
Now about that career of yours - this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.
Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you.
The Operations Specialist plays a critical role in ensuring the seamless execution of regional tour operations across multiple brands and destinations. This role is responsible for managing hotel reservations, supporting financial processes, coordinating with suppliers and internal teams and contributing to the continuous improvement of operational workflows. With a strong focus on brand consistency, customer satisfaction, and operational efficiency - the role supports the delivery of exceptional travel experiences while upholding the company’s core values.
This is a 12 to 18 month Fixed Term Contract to cover a maternity leave and will be a remote position that operates across multiple regions, ensuring consistent and accurate representation of the company and other client brands throughout the designated region.
Key Responsibilities:
Maintain brand integrity by aligning all communications and operations with brand standards.
Build and maintain strong relationships with suppliers to facilitate smooth operations.
Monitor shared email inboxes, proactively addressing actions and resolving issues promptly.
Manage block allocations by vendor and trip code to optimize capacity and availability.
Coordinate closely with the regional operations team to manage last-minute changes and emergencies, keeping tour staff and suppliers informed.
Oversee all ENH requests from start to finish, working with the Groups department, Reservations team, Buying team and tour staff management team.
Participate in the emergency phone support rotation.
Oversee the local office needs/maintenance on a monthly rotational basis, when assigned.
Assist in preparing regular supplier performance, and financial metrics for management review.
Manage operational accounting processes, including the timely validation and processing of supplier invoices, ensuring strict adherence to budgets.
Investigate and resolve any discrepancies in invoices related to on-tour and overhead budgets.
Collaborate with Finance and Operations teams to maintain audit trails and compliance with business requirements.
Develop, train, and sustain effective working relationships with suppliers
Support Global Sales and Brand teams by providing logistical and informational assistance related to traveler arrivals.
Participate in product reviews and contribute to the development of new products.
Collaborate with the Customer Solutions team to address on-tour and post-tour issues, investigating problems and communicating effectively with all stakeholders to resolve situations efficiently.
Coordinate logistical changes to tours in consultation with the Regional Operations Manager, ensuring tour staff and providers are updated accordingly.
Skills & Experience
Minimum of 3 years of experience in the tourism or travel industry.
Familiarity with the regional geography and a strong understanding of domestic travel logistics.
Strong organizational and time-management skills, with the ability to plan, prioritize, and manage multiple priorities efficiently.
Collaborative team player with excellent communication skills, able to work effectively across cross-functional teams.
Positive, proactive approach to problem-solving.
Proficient in using Google Suite (Docs, Sheets, Slides, Gmail, etc.) for communication, documentation, and data management.
Comfortable working with booking platforms, shared inboxes, and internal reservation or supplier systems.
Attentive to detail, actively listens, and remains calm and effective under pressure.
Flexible and adaptable, with the ability to work shifts including weekends to meet business needs.
What Do We Offer You?
- Competitive Total Rewards Package, including exclusive travel perks!
- Additional days off, including on your birthday!
- Vacation time for you to recharge
- Enhanced Parental Leave
- Meaningful Employee Recognition Program
- Learning and Growth Opportunities
- Employee Resource Groups
*Applicable based on location*
Artificial intelligence (AI) tools may be used to support the administrative processing of applications, such as organizing and formatting applicant information. AI is not used to screen, assess, or select applicants. All hiring decisions are made by our recruitment team.
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.