{"id":2641941,"url":"https://alion.io/job/g-adventures-regional-operations-manager","title":"Regional Operations Manager","company":{"id":9233,"name":"G Adventures","domain":"gadventures.com","url":"https://alion.io/company/g-adventures","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia","New Zealand","Australia"],"countries":["AU","NZ"],"hiring_countries":["NZ"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":105000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6387},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-15T19:07:37Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-25T02:49:15Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About Us\nLet’s go on an adventure together!\nHey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go - it’s about how it changes you.\nFor the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it.\nAt G Adventures, our DNA (or GNA, if you will) is built on belonging - where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew - you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers - you wanna hit the road and call some of the most epic places on Earth your home office? We love that - and we’ve got you. Wanna spend your days with people you genuinely like? Us too - and we’re pretty sure you’ll fit right in, wherever that is.\nNow about that career of yours - this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.\nFeel like this could be the right fit? We think so too, and we’re already way too excited to meet you.\nAbout the Role\nThe Regional Operations Manager role is a pivotal leadership position that is primarily responsible for the successful delivery of G Adventures’ comprehensive tour programme across Oceania. This is a dynamic and multi-faceted role that leads a diverse team to ensure sustainable business growth, operational excellence, profitability and quality. This role oversees supplier relationships, team development, and compliance, ensuring efficient, innovative, and customer-focused tour operations.\nIt also manages risk, fosters cross-functional collaboration and champions continuous improvement to uphold brand standards and safety. This role builds on a highly successful platform but with significant opportunity to drive continued growth and evolution of the Oceania region in the coming years.\nWe welcome applications from candidates from Australia or New Zealand, with a preference for Brisbane based (Australia) or Christchurch/Auckland (NZ) applicants, but please still apply if you are outside of these locations and meet all other criteria for the role.\nWhat you'll be doing\nStrategic Leadership and Regional Planning\nLead ongoing enhancements of operational and administrative processes, ensuring systematic and efficient workflow across regional operations, key suppliers and shared services functions.\nCoordinate with Product and Strategic Operations divisions to manage product lines and inventory efficiently and profitably.\nEnsure accurate regional overhead budget forecasting, spend and tracking\nContribute to strategic destination management functions, including product mix, inventory strategy, quality management and supplier mix.\nContribute to development and implementation of a regional staffing strategy across Regional Operations, Tour Staff, and Shared Services functions.\nEnsure trips run to budget, and identify opportunities for cost reductions in collaboration with the Buying team.\nSupplier and Stakeholder Management\nCollaborate with the Buying team on supplier selection, vetting, and training.\nBuild and manage effective relationships with suppliers and DMC partners, ensuring consistent service delivery and clear communication at all levels.\nTravel within the region to inspect hotels, transportation and suppliers; provide support, attend industry events and stay informed on new industry trends.\nDevelop the company’s presence within local tourism boards, associations and committees, promoting brand awareness and industry engagement in the region.\nEnsure all operational areas uphold brand standards and properly represent third-party wholesaler brands as required.\nMaintain strong communication and positive working relationships between regional operations, shared services functions and other internal stakeholders. Consistently review and manage workflow and processes.\nTeam Leadership and Development\nLead and manage a remote team of office employees and tour staff across the Oceania region, fostering a culture of trust, respect and accountability both internally and externally.\nOversee ongoing training programs for office employees, tour staff, and local operators to build leadership capacity and regional infrastructure that supports rapid growth.\nFoster and promote company culture among office employees, suppliers and tour staff, enhancing engagement and alignment with company values and community tourism.\nSupport travel style training initiatives within the region to ensure consistent customer experience.\nOperational Excellence and Quality Control\nRegularly review traveller evaluations to identify trends, pinpoint areas for improvement and develop initiatives that add value to tours.\nChampion the adoption of new systems, initiatives and programs in a fast-paced, constantly evolving global business.\nAnalyze international competitors and regional operators, consistently seeking value innovations and applying improvements across tours.\nLead the tour staff leadership team and suppliers in upholding and improving safety and quality standards across tours, vehicles, and accommodations.\nCompliance, Risk, and Incident Management\nTake an active role in managing critical incidents and emergencies in the field, coordinating communication and ensuring all relevant parties are kept informed.\nSupport the Operations team in developing and implementing contingency plans in the event of on-tour disruptions and adjustments.\nEnsure effective, consistent and timely incident reporting from tour staff and suppliers.\nEnsure safe, compliant tour operations across office and tour staff and supply chain, through adherence to all relevant laws and regulations.\nEnsure adherence to G Adventures welfare policies and community tourism standards.\nOwnership of the emergency phone roster, ensuring equitable distribution of out of hours responsibility across the operations team. The role is included in the emergency phone rotation, and acts as an escalation point on a shared basis also.\nCommunication and Content Management\nWork closely with the Product team to verify the completeness and accuracy of all trip content, and tour staff resources, including trip details, brochure and web content, and trip flows.\nMonitor and maintain communication channels such as passenger feedback and regional correspondence to ensure timely responses and issue resolution.\nWhat you'll need to be successful\nMinimum of 5 years’ experience in the travel industry, with extensive travel experience in the region.\nMinimum of 2 years’ experience in an operations leadership role.\nExperience in new product development and supplier negotiation is desirable.\nExperience developing and implementing systems and procedures to improve operational efficiency.\nProficient in office administration, problem solving and organizational management.\nProficient in working across a diverse suite of platforms, and the ability to \nAbility to manage crises and take responsibility for the safety and well-being of others.\nAbility to train, mentor and lead team members effectively.\nCommitment to delivering high levels of customer satisfaction and ability to manage complex customer service issues.\nEffective stakeholder management skills across a geographically and culturally diverse organisation.\nExcellent communication, interpersonal, and relationship management skills.\nStrong organizational skills with the ability to prioritize competing demands effectively.\nA functional knowledge of relevant laws and regulations, relating to employment, passenger transport, and national parks visitation.\nRight to Work in Australia or New Zealand\nWhat Do We Offer You?\nCompetitive Total Rewards Package, including exclusive travel perks!\nAdditional days off, including on your birthday!\nVacation time for you to recharge\nEnhanced Parental Leave\nMeaningful Employee Recognition Program\nLearning and Growth Opportunities\nEmployee Resource Groups\n*Applicable based on location*\nArtificial intelligence (AI) tools may be used to support the administrative processing of applications, such as organizing and formatting applicant information. AI is not used to screen, assess, or select applicants. All hiring decisions are made by our recruitment team.\nG Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. 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