{"id":2074158,"url":"https://alion.io/job/g-core-labs-s-a-technical-support-engineer-edge-cloud","title":"Technical Support Engineer (Edge Cloud)","company":{"id":6268,"name":"Gcore","domain":"gcore.com","url":"https://alion.io/company/g-core-labs-s-a","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":43000,"period":"year","method":"role_seniority_country_cell","sample_n":18},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CentOS Stream","optional":false},{"name":"DNS","optional":false},{"name":"Grafana","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"Ubuntu","optional":false},{"name":"ITIL","optional":true},{"name":"OpenStack","optional":true},{"name":"SQL","optional":true},{"name":"Unity","optional":true}],"status":"live","first_seen_at":"2026-10-08T08:11:30Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T18:48:54Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world.\nWe’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe.\nYou’ll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.\nWant to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.\n Your Responsibilities:\nHandle customer and internal user requests via chat, email, and occasionally phone calls in English.\nProvide consultations regarding our products and services in Edge Cloud.\nConduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.\nAddress complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.\nIdentify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.\n We Expect you to Have:\n1+ year of Technical Support experience\nEnglish level B2 or higher\nGood networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)\nGood understanding of hardware and software diagnostics (reading logs, etc.)\nGood theoretical and hands-on experience with Linux (Ubuntu or CentOS)\nGood hands-on experience with API\nKnowledge of monitoring tools such as Grafana\nGood customer advocacy and soft skills\nStrong problem-solving abilities\nQuick learner, organized, and a team player\nResponsible, polite, and optimistic with strong communication skills\nAble to explain complex concepts clearly and simply\nSkilled at prioritizing tasks\nNice to have:\nExperience with SQL\nUnderstand on what OpenStack is and experience with it, or with other opensource Cloud infrastructure software\nFamiliar with ITIL best practises and know how to work and solve incidentsWork Schedule:\nYou will work two consecutive day shifts, followed by two days off.The day shift runs from 07:00 to 19:00 local time, totalling 12 hours of work time, including a 1-hour break.\n\n What We Offer:\nWe value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:\nCompetitive salary\nFlexible working hours\nRemote, hybrid, or office work options depending on your role\nWork from anywhere in the world for up to 45 days per year\nPrivate medical insurance for you and your family*\n5 additional vacation days*\nAdditional fully paid sick leave days*\nAllowance for significant life events and birthdays\nLanguage classes\nModern office space with free snacks, drink and entertainment options*\nTeam sports activities*\n*Please be aware that this benefit may vary depending on your country.\nAbout the Company\nGcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.\nMillions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.\nTo find out more about Gcore, please check out our product website, LinkedIn page, and Instagram account. Let’s transform the Internet together!\nEqual Opportunity Employer\nWe provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.","description_format":"text","description_chars":4356,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule","Health insurance","Sports activities"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","Internet Services","Web Security & DDoS Protection"],"lifecycle":[{"event":"open","at":"2026-10-08T08:17:37Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/g-core-labs-s-a-technical-support-engineer-edge-cloud","json_url":"https://alion.io/job/g-core-labs-s-a-technical-support-engineer-edge-cloud.json","meta":{"generated_at":"2026-10-11T21:42:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10789,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6268},"rest":"https://alion.io/mcp/rest/get_company?id=6268"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fg-core-labs-s-a-technical-support-engineer-edge-cloud"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fg-core-labs-s-a-technical-support-engineer-edge-cloud"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fg-core-labs-s-a-technical-support-engineer-edge-cloud"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/g-core-labs-s-a-technical-support-engineer-edge-cloud\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fg-core-labs-s-a-technical-support-engineer-edge-cloud"}]}