Manager, HR Shared Services

About Us

Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

At G-P, we assist organizations in building exceptional global teams in days, not months-streamlining the hiring, onboarding, and management process to unlock growth potential for all.

About the position:

As a Manager, Shared Service Centre (SSC) HR Operations, you will be responsible for supporting team members in Global HR Operations as they onboard professionals for our customers in more than 187 countries. The Manager, SSC HR Operations will support the on and offshore teams in meeting the needs of our customers and professionals, continuing to make them love us.

The ideal candidate will have prior experience managing staff across multiple countries while creating solutions for a company in high growth mode. This is an exciting opportunity to work with talented Regional HR Operations team members.

What you will do:

• Responsible for managing the   EMEA SSC HR Operations team     based in several countries (Poland, India, Romania, Philippines) and communicate across organizational departments.
• Lead and manage the end-to-end onboarding lifecycle for client-supported professionals across diverse EMEA jurisdictions. 
• Manage and ensure smooth implementation of integrated and standard operations practices with key business partners (internal & external) on behalf of the Globalization Partners team.
•  Serve as an operational escalation point, ensuring strict compliance with local labor laws, employment contracts, background checks, payroll and benefit enrollments 
•  Work with  legal, payroll and billing, local payroll provider , and benefits brokers for new employee onboarding.
• Provide successful service delivery achievement, ensuring  OKRs (SLA, CSAT, FCR etc) s are met or exceeded, and high level of customer satisfaction.
• Work closely with In house HR expertise, Customer Support, Payroll, Finance, Legal and Tech team of advisors, ensuring seamless customer and professional experience.  .
• Collaborate with the Product and Engineering teams to translate operational pain points and workflow manual workarounds into platform feature requirements. 
• Provide continuous operational feedback loops to ensure the core platform aligns with complex EMEA regulatory and service delivery demands. 
• Drive key business transformation programs aimed at scaling operations, reducing time-to-onboard, and improving margin efficiency. 
• Identify structural bottlenecks across regional operations and lead change management initiatives to standardize processes across EMEA sub-regions. 

What we are looking for:

Minimum requirements

• Bachelor’s Degree or higher in International Business, Accounting, Law, HR, Finance, or relevant field of study.
• 5-10 years of experience in HR Operations, including end to end employee lifecycle, in a fast-paced, start-up environment.
• Demonstrated experience in centralized HR shared service center operation management for  EMEA  region.
• Strong leadership experience with ability to manage cross-regional staff.
• Understanding of   HR fundamentals in different locales.
• Flexibility to participate in international calls or meetings before or after normal business hours.
• Project management skills with ability to prioritize and manage competing tasks and deadlines.
• Strong proficiency with Zendesk and Salesforce; business analytical tools a plus.
• High level of interpersonal skills to handle sensitive and confidential situations; position continually requires demonstrated poise, tact and diplomacy.
• Excellent multi-cultural experience; able to interact with diverse individuals and/or groups.
• Able to effectively problem solve, analyzing issues and creating action plans.
• Exceptional stakeholder management skills with fluent spoken and written English (additional EMEA languages are a bonus). 
• Proven track record of leveraging AI-powered analytics tools 
• Lean & Six sigma experience a plus.

Our ranges are established using objective market benchmarking data for this level of work. Final placement within the range is determined by gender-neutral criteria, including the candidate's relevant skills, experience, and specific qualifications for the role.

Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows:

• Sales Roles: This position is eligible for a commission structure in addition to base salary.
• Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.

Benefits 

G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more.

Individuals residing, or applying to work, in the United States: California or Philadelphia, Pennsylvania,  please review the following additional information:

G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here: Fair Chance Initiative for Hiring Ordinance, and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: Fair Chance Poster. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job.

G-P. Global Made Possible.

G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.

G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at [email protected].