Account Manager, SMB - AMER

About G2 - The Company

G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.

Now, we have joined forces with Capterra, SoftwareAdvice, and GetApp to create the largest source of online data and software insights to fuel intelligent buying in the age of AI. With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized place to enable software buyers to make better and faster decisions with confidence.

And we are just getting started! We are setting out to transform the global B2B software industry and become the most trusted data foundation for buyers and sellers of software for the age of AI.

Does that sound exciting to you? Come join us as we try to reach our next PEAK!

About G2 - Our People

At G2, everything we are and what we do is grounded in our PEAK values- (Performance + Entrepreneurship + Authenticity + Kindness. Working at G2 means you are part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn.

You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our G2 Gives program) because it encourages us all to be better people.

About The Role

G2 is looking for a SMB Account Manager to join our AMER sales team. Your role will be responsible for building relationships and expanding revenue by managing their customer book and selling our branding solutions to marketing and sales teams in the software and services industry. This individual should be a proven farmer who has successfully managed and grown their book of business in their designated territory.

This individual thrives in a fast-paced, dynamic sales environment and enjoys building and growing engagements. The opportunity awards accelerated compensation and career progression for driven, top performers. Since this team will be managing AMER customers out of India, this role will require you to work in AMER shifts (5:30 PM to 02:30 AM IST) and collaborate closely with your AMER counterparts. This role is expected to begin with a full-time, five-day work week to support the team's initial ramp-up and training for 3 months. Once the team is fully operational, the position will transition to a hybrid work model with 3 days in office presence.

In This Role, You Will:

• Responsibility Area:

  • Sales: Own existing business quota for G2 Marketing Solutions for one of our fastest growing segments.

  • Collaborate with internal resources to tell data-driven stories.

  • Own the entire renewal cycle for your assigned segment and region.

  • Identify opportunities to upsell customers with additional G2 products.

  • Drive urgency with prospects and help them see value in G2’s solutions.

  • Advocate for our customers’ needs with internal stakeholders

  Responsibility Area: Customer Engagement (45%)

  • Working closely with our Customer Success Managers to deliver value to customers to ensure they renew with G2.

  • Ensure any new customers get off to a fast start with G2 and see value quickly.

  • Actively engage key and potential stakeholders to ensure they understand the value G2 brings, understand their needs, and how G2 can help them achieve their goals.

  • Prospect into our existing customers, identifying new opportunities for growth with existing and new products.

  Responsibility Area: Opportunity Management (40%)

  • Manage the entire renewal cycle, with a focus on renewing and growing customers.Confirm renewals early and drive renewals to close ahead of subscription expiration dates.

  • Keep all renewal and growth opportunities up to date in Salesforce and submit accurate forecasts for expected sales.

  Responsibility Area: Closing (15%)

  • Close business with existing customers.Provide all agreement paperwork and ensure everything is in order.

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.

• 2-5 years of relevant full-time experience as an Account Manager or, preferably, a Customer Success Rep.

• Willingness to work five days a week from the Bengaluru office, aligned with AMER business hours (5:30 PM to 02:30 AM IST)

• Proven experience selling SaaS or subscription-based solutions.

• Strong understanding of marketing fundamentals and how modern marketing teams operate.

• Exceptional storytelling and communication skills, with the ability to articulate value clearly and persuasively.

• Ability to collaborate strategically with internal stakeholders across teams.

• Hands-on experience with Salesforce (SFDC) or similar CRM platforms.

• Quick learner with a strong aptitude for data and analytics-driven decision-making.

• Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.

• Consultative sales mindset, focused on understanding customer needs and delivering tailored solutions.

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.

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