{"id":2468859,"url":"https://alion.io/job/g2risksolutions-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":41316,"name":"G2Risksolutions","domain":"g2risksolutions.com","url":"https://alion.io/company/g2risksolutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-13T19:14:18Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-05T19:32:01Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Description\nG2 Risk Solutions helps organizations make safer, smarter business decisions through risk, compliance, and merchant monitoring solutions. We serve a global customer base across multiple industries and geographies, partnering with customers to solve complex business challenges while delivering measurable business outcomes.\nThis is a senior role at the heart of our Bankruptcy Risk business. As a Senior Customer Success Manager, you will lead relationships with some of our most strategically important customers, own their retention and renewal, and partner with Sales on growth. You will help major financial institutions realize lasting value from our solutions.\nIn this role, you will build relationships across customer teams, understand what they need to achieve, and bring the right people together to address complex challenges. You will work with Business Operations, Sales, Product, and Engineering to turn that understanding into better customer outcomes.\nYour customers include banks, credit unions, lenders, mortgage servicers, debt buyers, and collection agencies. Our bankruptcy solutions help them move from detecting a filing to monitoring a case, filing a claim, and tracking recovery. You will help these organizations get value from that work across complex, consequential operations.\nKey responsibilities\nOwn retention and renewal for a portfolio of Bankruptcy Risk accounts, including some of our largest and most strategic customers. Set renewal strategy early and lead commercial discussions and contract changes with Sales and Legal to protect recurring revenue.\nDevelop a clear strategy for each major account, grounded in the customer’s priorities, adoption, risks, and opportunities. Align internal partners around the outcomes that will strengthen the relationship over time.\nProactively monitor customer health across the portfolio, identify risk early, and own the response. Build and execute mitigation and recovery plans through resolution, drawing on teams and resources across the organization to protect relationships and revenue.\nPartner with Sales to identify and develop growth opportunities across our bankruptcy solutions, using your understanding of each customer’s goals, workflows, and unmet needs to shape the opportunity.\nBuild trusted relationships across each customer organization, from day-to-day users to senior decision-makers. Lead senior-level customer engagement to understand changing priorities, strengthen sponsorship, and advance the relationship.\nLead strategic business reviews that start with the customer’s priorities, show the outcomes our solutions are delivering, and create a substantive conversation about what comes next.\nLead the customer relationship through onboarding and implementation, partnering with Business Operations, Product, and Engineering to help customers go live, adopt the solution, and realize value as quickly as possible.\nBring customer feedback, emerging needs, and recurring points of friction to Product and Operations. Work with those teams to improve the customer experience and help shape future solutions.\nHelp customers use our solutions effectively through tailored education that connects platform capabilities to their bankruptcy workflows and business goals.\nOwn the customer relationship when questions or service issues arise, coordinating with the appropriate teams to reach a timely resolution and keeping the customer informed.\nLead and motivate the team, setting clear priorities and holding people accountable for results.\nContinuously evaluate processes, workflows, and tools to find areas for improvement, and drive changes that increase efficiency and quality.\nRequirements\nCritical skills\nEnterprise account management and executive relationship leadership with senior stakeholders at regulated financial institutions\nCommercial acumen, including renewal strategy, identifying and developing growth opportunities with Sales, and working with the broader commercial team on complex renewals\nAbility to master complex, workflow-driven products and customer-specific implementations and to discuss them credibly with customer leaders\nAnalytical and forecasting capability, using usage, renewal, and account health data to identify risk and opportunity\nExecutive communication and influence across a matrixed organization, with independent ownership of a portfolio\nQualifications\n5 or more years in Customer Success, Strategic Account Management, Enterprise Account Management, or a related customer-facing role with enterprise customers\nDemonstrated success managing strategic or enterprise portfolios with accountability for retention and renewals, and partnering with Sales on growth\nExperience leading executive-level customer engagements and navigating complex stakeholder environments\nExperience in bankruptcy, collections, consumer lending, mortgage servicing, or financial services strongly preferred\nExperience in B2B SaaS, technology, data, or information services preferred\nExperience with Salesforce, HubSpot, and customer success technologies preferred\nBachelor's degree preferred\n This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as experience, knowledge, skills, and location of the job.\nRemote, US Base Salary Range: $90,000 - $110,000","description_format":"text","description_chars":5364,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Fraud Detection","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-13T19:24:35Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.782,"p_room":0.75,"age_days":22,"expected_fill_days":28,"reasons":["conf:2","win:late"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":false},"html_url":"https://alion.io/job/g2risksolutions-senior-customer-success-manager","json_url":"https://alion.io/job/g2risksolutions-senior-customer-success-manager.json","meta":{"generated_at":"2026-11-05T21:36:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1709,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":41316},"rest":"https://alion.io/mcp/rest/get_company?id=41316"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fg2risksolutions-senior-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fg2risksolutions-senior-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fg2risksolutions-senior-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/g2risksolutions-senior-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fg2risksolutions-senior-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2468859}},{"tool":"search_jobs","arguments":{"company":"g2risksolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2468859},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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