{"id":2854469,"url":"https://alion.io/job/g42-senior-specialist-platform-reliability-and-application-support","title":"Senior Specialist - Platform Reliability and Application Support","company":{"id":190,"name":"G42","domain":"g42.ai","url":"https://alion.io/company/g42","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0.143,"time_to_fill_p50_days":15,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"TypeScript","optional":false},{"name":"Kubernetes","optional":true},{"name":"OpenShift","optional":true}],"status":"live","first_seen_at":"2026-10-19T09:49:29Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-25T14:02:35Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Inception42, a G42 company, is the region’s leading innovator of AI-powered domain-specific as well as industry-agnostic products, built on a rich heritage of research and development. Within the G42 ecosystem, Inception functions as the core intelligence layer - transforming data and compute infrastructure into real-world, applied AI solutions. Beyond its commercial endeavors, Inception is committed to creating positive societal impact. For more information, please visit www.inception42.ai\nOverview:\nInception42, a G42 company, is the region’s leading innovator of AI-powered domain-specific as well as industry-agnostic products, built on a rich heritage of research and development. Within the G42 ecosystem, Inception42 functions as the core intelligence layer - transforming data and compute infrastructure into real-world, applied AI solutions. Beyond its commercial endeavors, Inception42 is committed to creating positive societal impact. For more information, please visit www.inceptionai.ai\nOverview\nImprove the production reliability of the platforms, products and applications developed by Inception42 for internal users and external customers. You will combine application support experience with engineering to detect problems early, restore service effectively and prevent recurrence.\nThis is a senior individual contributor role focused on application and service reliability. You will investigate across code and runtime dependencies, build useful operational tooling and work closely with Product Engineering to make services easier to operate and recover.\nWorks within Tech Services alongside platform leadership, Product Engineering, Application Support, Azure Cloud, NetSecOps and Information Security. Partners with Application Support on customer cases and communicates directly with internal users and external customers during technical investigations and incidents.\nResponsibilities:\nWhat You’ll Own\nUnderstand assigned services end to end, including user journeys, application components, data flows, runtime behaviour and third-party dependencies.\nImplement service level indicators and agreed reliability objectives with service owners, covering user-relevant availability, latency and successful processing.\nBuild and improve logs, metrics, traces, dashboards and alerting so operational teams can identify customer impact and locate failures quickly.\nDiagnose production issues across application code, APIs, queues, databases, containers and underlying services, working with domain engineers where needed.\nRead source code and trace execution paths to explain failures; write tested automation, diagnostic tooling and reviewed reliability improvements.\nRespond to incidents, coordinate technical recovery for assigned services and provide clear updates on impact, evidence, mitigation and recovery confidence.\nWork directly with customers and internal users during complex investigations, explaining findings in accessible language and keeping communication aligned with Application Support.\nImprove deployment readiness, health checks and recovery mechanisms with Engineering. Validate changes through staged rollout, operational checks and agreed rollback criteria.\nIdentify capacity limits and failure modes; conduct performance and resilience testing, including dependency failure and service recovery exercises.\nUse incident reviews, reliability trends and error-budget consumption to propose improvement priorities and eliminate repetitive manual operational work.\nMaintain runbooks, secure operational access and clean handovers; share knowledge and drive corrective actions through to verified outcomes.\nWithin the first six months: Assigned services have documented dependencies, useful health indicators and actionable runbooks; Priority observability and recovery gaps are addressed, with clear incident and customer communication; Initial engineering improvements reduce a measurable source of failure or manual operational effort.\nWithin the first twelve months: Agreed reliability measures and recovery performance improve against established baselines; Recurring incidents and unnecessary alerts reduce through verified corrective actions; Reliability findings influence release readiness and engineering priorities, with operational knowledge shared across teams.\nQualifications:\nWhat We’re Looking For\nStrong production application support or reliability engineering experience with software products, including complex incidents and customer-facing technical communication.\nAbility to read and debug application code in a relevant language, such as Python, Java, C#, Go or JavaScript/TypeScript, and connect code behaviour with runtime evidence.\nAbility to write maintainable automation or tooling, use Git, review changes and apply appropriate tests before production use.\nPractical experience with observability, distributed tracing, alerting and service health measures; able to distinguish symptoms from contributing causes.\nWorking knowledge of Linux, containers, cloud services, APIs, databases and networking sufficient to troubleshoot across a distributed application.\nExperience with CI/CD, production change validation, incident response and recovery, with clear attention to access controls and customer data.\nStrong communication and independent problem-solving skills, with evidence of reducing recurring failures or operational effort through engineering.\nNice to Have\nExperience with Kubernetes or OpenShift, Azure, infrastructure as code and open observability tooling.\nExperience implementing service level objectives, error-budget practices, load testing or resilience exercises.\nExposure to AI inference or data-processing platforms, including dependencies, queue behaviour and specialised capacity constraints.\nParticipates in an agreed production on-call rota, incident response, maintenance and recovery exercises according to service commitments.\nInception42 is building AI systems designed for practical deployment at scale - across industries, infrastructure, and national-level initiatives.\nIf you want to work close to both advanced AI capability and real-world execution, we’d like to hear from you.\nWhat We Look For\nIf you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Inception42 community.\nWhat Working At Inception42 Offers\nCulture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.\nCareer: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.\nRewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.\nIf you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.","description_format":"text","description_chars":7157,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-10-19T14:20:06Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.888,"p_room":0.945,"age_days":5,"expected_fill_days":15,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/g42-senior-specialist-platform-reliability-and-application-support","json_url":"https://alion.io/job/g42-senior-specialist-platform-reliability-and-application-support.json","meta":{"generated_at":"2026-10-25T15:47:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22823,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":190},"rest":"https://alion.io/mcp/rest/get_company?id=190"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fg42-senior-specialist-platform-reliability-and-application-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fg42-senior-specialist-platform-reliability-and-application-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fg42-senior-specialist-platform-reliability-and-application-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/g42-senior-specialist-platform-reliability-and-application-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fg42-senior-specialist-platform-reliability-and-application-support"}]}