{"id":3581910,"url":"https://alion.io/job/g4s-credit-control-supervisor-g4s-botswana","title":"Credit Control Supervisor – G4S Botswana","company":{"id":1813964,"name":"G4S","domain":"g4s.com","url":"https://alion.io/company/g4s-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Gaborone, Botswana"],"countries":["BW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":29000,"period":"year","method":null,"sample_n":21788},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-01T01:00:44Z","employer_posted_date":null,"last_verified_at":"2026-11-01T01:00:44Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Credit Control Supervisor Purpose\nTo lead, supervise, and coach the credit control team, ensuring efficient management of debtors accounts and timely collection of payments.\n\nJob Summary\nEmployer: G4S Botswana\nJob Type: Full-time\nLocation: Gaborone, Botswana\nCategory: Finance\nClosing Date: 2026-11-06\n\nKey Responsibilities\n\nMaintain the integrity of the age analysis throughout the month.\n\nReview ages analysis daily for any misallocations and implement timely correction.\n\nDevelop an effective and timely process for allocation of customer receipts to ensure all customer balances are up to date.\n\nReview all credit notes issued to clients and ensure they are correctly captured.\n\nAssist with review of Accounts Receivable balance sheet reconciliations including suspense accounts.\n\nAssist with preparation of Expected Credit Loss (ECL) allowance model in line with IFRS Accounting standards by compiling data required for modelling.\n\nAssist with preparation and calculation of Bad Debt provision in line with US GAAP and G4S Group accounting policies.\n\nAssist with preparation of external and internal audit and resolution of audit queries.\n\nLead and provide direction for the team, supervise, guide, and coach Credit Controllers in their daily duties and collection efforts.\n\nEnsure the credit control team is assigned portfolios and collection is at maximum, distribute daily workloads, and monitor performance against collection targets.\n\nEscalate and resolve complex client queries alongside team members without delay, reconcile “Problem Clients” and report to the Financial Controller.\n\nDevelop strategies to motivate the team and enhance collection.\n\nDevelop key account clients visits schedule and build and maintain a good client relationship, liaise with customers and internal personnel to ensure credit and service issues are resolved smoothly.\n\nAddress incorrect billing and provide accurate advice, ensure refunds, journal, credit notes, customers’ invoices, letters and statements are done timely and accurately.\n\nEnsure accurate and timely billing for clients every month within the set deadline.\n\nProactively manage non-paying clients and submit to Legal department.\n\nLead meetings with Sales and Management to resolve key client account issues, review team performance and explore opportunities to strengthen collections.\n\nSet monthly collection targets for the team and ensure overall team targets are achieved.\n\nConduct regular performance reviews, training, and continuous development for credit control staff.\n\nParticipation in weekly credit control meetings and provide ad-hoc reporting as requested by management.\n\nAnalyse customer credit behavior, flag delinquent accounts to management, and propose write off of irrecoverable receivables.\n\nFoster a strong control environment, support month-end and year-end close procedures, and provide documentation/schedules for external audits.\n\nDevelop, implement, and enforce financial policies, standard operating procedures (SOPs), and compliance controls.\n\nParticipate in the design, development, review, implementation, and monitoring of departmental safety plans and safety forums.\n\nSupervise direct reports, conduct regular performance evaluations, set clear KPIs, and manage individual development plans.\n\nRequirements\n\nAAT, Business Degree or equivalent.\n\nBICA registered.\n\n3 – 5 years’ relevant experience in debt collection/credit control environment.\n\nExperience in a related position would be deemed appropriate for this level position.\n\nHow to Apply\nTo apply, please scan and attach your updated CV and cover letter, with at least three (3) reference letters, certified copies of qualifications and certified copies of national identity card to atscareers.g4s.com not later than 6 November 2026.\n\nApplications must be addressed to:\nThe Human Resources Director\nG4S (Botswana) Limited\nP.O Box 1488\nGaborone\n\nNB: Only short-listed applicants will be contacted. 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