{"id":2289144,"url":"https://alion.io/job/gabriel-customer-operations-lead","title":"Customer Operations Lead","company":{"id":1835527,"name":"Gabriel","domain":"gabriel.dk","url":"https://alion.io/company/gabriel-dk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HR-Manager","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aalborg, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T09:26:45Z","employer_posted_date":"2025-12-22","last_verified_at":"2026-10-12T09:31:04Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Shaping outstanding customer experiences for international brands\nSampleMaster® delivers high-quality, customised sample and decision tools to leading international brands such as MillerKnoll, Steelcase, Bang & Olufsen, BoConcept, Bolia, and more. To support our continued growth journey, we are looking for a Customer Operations Lead to help shape outstanding customer experiences for these international premium brands.\nYour primary focus will be:\nCoordinate and streamline customer inquiries, quotations, and requests\nTranslate customer needs into actionable tasks\nSupport Sales Managers with commercial insights\nMaintain efficient workflows and continuous process improvement\nEnsure consistent, high-quality customer experience across all touchpoints\nYour responsibilities include:\nHandle customer inquiries and prepare accurate quotations\nCoordinate with relevant internal teams on orders and timelines\nSupport Sales Managers with commercial data and briefs\nIdentify and improve friction points in customer processes\nMaintain dashboards and prepare concise management summaries\nWe are looking for someone who:\nDeep understanding of customer needs\nStrong communication and relationship-building skills\nAbility to drive changes and improvements\nSkilled at using customer data and feedback for enhancements\nExperience collaborating across functions\nProficient in English, written and spoken\nPersonal qualities:\nProactive, curious, and solution-oriented.\nStrong empathy and the ability to put yourself in the customer’s shoes.\nStructured and analytical approach to tasks.\nAbility to motivate and engage colleagues across departments.\nWe offer:\nCompetitive, individually negotiated salary\nOpportunities for growth in an international environment\nCollaborative, trust-based culture in a Scandinavian company\nJoin SampleMaster® as our new Customer Operations Lead - drive high-impact initiatives, shape exceptional customer journeys, and gain global exposure while advancing your career.\nApply with your CV and a short cover letter describing your motivation for the position to .\nYou can find the job advert in Lithuanian here: Https://www.humancc.lt/darbo-pasiulymai/.","description_format":"text","description_chars":2183,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Natural Resources","Textile Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-11T17:09:26Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.683,"p_room":0.55,"age_days":26,"expected_fill_days":23,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/gabriel-customer-operations-lead","json_url":"https://alion.io/job/gabriel-customer-operations-lead.json","meta":{"generated_at":"2026-10-12T11:25:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17703,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1835527},"rest":"https://alion.io/mcp/rest/get_company?id=1835527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgabriel-customer-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgabriel-customer-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgabriel-customer-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gabriel-customer-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgabriel-customer-operations-lead"}]}