{"id":2463602,"url":"https://alion.io/job/gadellnet-technical-support-engineer-service-desk-engineer-2","title":"Technical Support Engineer (Service Desk Engineer)","company":{"id":2282791,"name":"GadellNet","domain":"gadellnet.com","url":"https://alion.io/company/gadellnet","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":121000,"period":"year","method":"role_country_seniority_unknown","sample_n":1646},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"QuickBooks","optional":true}],"status":"live","first_seen_at":"2026-10-13T17:53:39Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T11:02:52Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technical solutions to hundreds of businesses across various markets. We are a family-friendly company and an Equal Opportunity Employer committed to building a creative, growth-oriented, and progressive work environment.\nWe believe that diverse perspectives strengthen our team and drive innovation, and we are intentional about creating an environment where all employees feel valued, respected, and empowered to bring their full selves to work.\nAs a Certified B Corporation, we are committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.\nAbout the Position:\nGadellNet is looking for a skilled and motivated Technical Support Engineer to deliver outstanding customer service and technical expertise through our help desk. You’ll work closely with your PODS team to field service requests through chat, phone calls and our ticket system to resolve technical issues and ensure an excellent client experience. We are looking for technically competent problem solvers who insist upon excellence from themselves and are great at following processes and procedures to drive efficiency.This position will work Monday through Friday, 7am - 4pm CST.\nGadellNet serves businesses in multiple markets with outsourced technical know-how. Our values -- Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die -- drive every decision we make.\nResponsibilities:\nAll Service Desk Engineers are responsible for the following tasks:Provide technical support and exceptional customer service via phone, email, chat (Thread)\nReview and manage assigned support tickets each day, ensuring all tickets are up to date, actively responded to, and progressing toward resolution in alignment with GadellNet’s Manage to Zero (MTZ) concept.\nUpdate and manage ConnectWise Calendar to accurately reflect appointment times, additional time spent on tickets, meetings, and breaks.\nDaily Time Entry to reflect at least 8 hours per day.\nAttend and participate in weekly team huddles, one-on-one meetings with Lead, and other scheduled meetings.\nParticipate in an on-call rotation.\nMeet quarterly KPIs e.g. Tickets Closed per week, average time per ticket, CSAT\nActively pursue and obtain relevant technical certifications, reflecting our commitment to the \"Grow or Die\" value.\nThis role offers a hybrid work model, combining remote work from home with a required number of in-office days for candidates located in proximity to one of our offices.\n\nRequirements:\nAt least two years of experience working as a help desk or service desk engineer (MSP experience preferred).\nAt least two years of experience utilizing, troubleshooting, researching, and/or fixing the following:Windows 10 and above\nMicrosoft 365 Admin CenterEntra\nExchange\nSharePoint\nTeams\nLicensing\n\nActive Directory\nWindows Server 2012 and above\nAndroid and iOS devices\nPrinters/Scanners\nMicrosoft Office Suite\nTCP/IP and Basic Networking\n\nExperience working in a team-oriented, collaborative environment. \nAbility to manage and prioritize inbound ticket requests submitted via email, chat, or by phone.\nAbility to conduct research and apply critical thinking to a wide range of computing issues.\nAbility to work both from a schedule and autonomously.\nExcellent communication skills, both written and verbal, with a focus on rapport-building, listening, and questioning skills. \nAbility to present ideas in a user-friendly, business-friendly manner. \nProven analytical, problem-solving, and documentation skills. \nDesirable Skills:\nProficient in the use of:ConnectWise\nDattoRMM\nITGlue\nAuvik\nThread\n\nmacOS 13 Ventura and above\nAt least two years of experience with business application support (e.g., QuickBooks, Adobe Suite, Bluebeam, Sage, and Autodesk)\nAt least two years of networking support experience (e.g., Meraki, Fortinet, SonicWall, Ubiquiti)\nValues:\nGadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams.Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.\nAt GadellNet, we live and celebrate our three core values:\nMake an Impact\n100% Responsibility 0% Excuses\nGrow or Die\nBenefits:\nGadellNet also offers the following benefits:\nHealth, vision, and dental insurance.\nPaid time off, including parental leave and volunteer time\nFlexible work environment.\nAccess to mental health services.\nEmployee matching donation program.\n401k and employer matching.\nEligibility to work in the US:GadellNet does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.\nIf this role sounds like the right fit for you, we’d love to hear from you. Even if you don’t meet every qualification, we encourage you to apply - you might be exactly what we need!","description_format":"text","description_chars":5606,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Flexible schedule","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-13T17:53:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:5","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/gadellnet-technical-support-engineer-service-desk-engineer-2","json_url":"https://alion.io/job/gadellnet-technical-support-engineer-service-desk-engineer-2.json","meta":{"generated_at":"2026-10-14T13:34:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16660,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2282791},"rest":"https://alion.io/mcp/rest/get_company?id=2282791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgadellnet-technical-support-engineer-service-desk-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgadellnet-technical-support-engineer-service-desk-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgadellnet-technical-support-engineer-service-desk-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gadellnet-technical-support-engineer-service-desk-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgadellnet-technical-support-engineer-service-desk-engineer-2"}]}