{"id":1598331,"url":"https://alion.io/job/gain-enterprise-customer-success-manager","title":"(Enterprise) Customer Success Manager","company":{"id":27994,"name":"Gain","domain":"gain.ai","url":"https://alion.io/company/gain","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"C","score":65,"open_postings":12,"ghost_share":0.583,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":98000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T12:04:36Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-11-01T22:12:49Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":1,"flags":["company_stale"],"days_open":37},"description":"Who are we?\nGain is the Private Markets Super App, a connected global platform transforming how leading investors, advisors, and corporates source, evaluate, and execute deals. By combining investment-grade intelligence, AI-powered workflows, and proprietary data in one unified platform, Gain enables top deal teams to move faster, reduce risk, and build conviction with confidence.\nGain is trusted across more than $1 trillion of private capital, used by 100% of MBB and Big Four firms, and by 80% of the world’s top 20 M&A advisory houses.\nRecognized for fast innovation and impact, Gain has been named both US and EU Data Provider of the Year by PE Wire, awarded Global Financial Market Review’s Best Use of AI in Finance, and ranked in Sifted’s Top 100 Fastest-Growing Companies, the Forbes 1000, and the Deloitte Technology Fast 50. Gain operates globally with offices in New York, London, Amsterdam, Frankfurt, Warsaw, and Bangalore.\nOur SaaS Customer Success organization\nUntil now, our team delight our customer base of >150 PE investors, Investments Banks and Consultancies across Europe with tremendous success. We have a track record of an NPS of >70, a net renewal rate of >120% and a CSAT of 100%. To serve our over 4,000 users in the best way across Europe and beyond, we are looking for a Customer Success Manager to engage with our customers and support them on all matters related to our platform. You now have the unique chance to be part of our growth story and join at this early stage offering you an accelerated development opportunity.\nWhat will be your role?\nYou will be the backbone of our European growth strategy, supporting our Customer Success team across regions. As a Customer Success Manager, you will work independently and hold a strong book of accounts across Europe. This entails:\nBuilding lasting customer relationships - You are the key contact person for our (enterprise) customers, own the relationship end-to-end and become their true strategic partner. You leverage your knowledge of the M&A industry effectively to drive outcomes with customers\n\nEnsuring customer success - You delight our customers by ensuring that Gain supports them in achieving their strategic goals and training them on how our solution fits their use cases\n\nBeing the voice of the customer - You gather and structure intel and feedback from customers that is used by the entire organization to improve our product and develop new features\n\nDriving renewal and upsell - You are a strategic partner for our clients to grow together and proactively identify relevant expansions to better serve their needs\n\nUsing digital tools in your daily work - You efficiently leverage tools like our CRM system and CS tools to ensure a smooth user experience and proactively act upon relevant CS KPIs\n\nOptimizing our ways of working - You can actively shape our processes and structures as we grow and drive the future of Customer Success at Gain\n\nWho are you?\nWe are looking for someone who is passionate about supporting and exciting our customer group of PEs, M&A Advisors and Consultancies. You like to roll up your sleeves and are excited about the tech-enabled future of deal making. Moreover, we are looking for the following:\nRelevant experience -\nYou have excelled in a client-facing B2B Saas role in the PE/M&A industry for at least 3 years, including building and nurturing relationships with enterprise clients\n\nPrivate credit experience and understanding is a great advantage\n\nEducation - You hold a business or finance university degree from a leading university\n\nCustomer-centric - You have a value-driven customer-first mindset and are keen to deliver top customer experience\n\nStructured - You are well organized and like to plan ahead\n\nCommunication - You communicate effectively with stakeholders of different seniorities within our customer segments and are able to deliver a compelling value story to them\n\nSelf-starting - You proactively come up with new ideas and independently drive progress\n\nLanguages - You are fluent in English (C1 level or higher)\n\nWhat do we offer?\nCompetitive base salary and annual bonus linked to your performance / OKRs\n\nAttractive benefits including private medical and dental insurance, remote working and health & wellbeing allowance, learning & coaching benefits, etc.\n\nFlexible hybrid working model with 3 days per week in our London office\n\nHealthy work life balance allowing for planability and personal commitments\n\nChance to grow with the company gaining increasing responsibilities, supported by lots of coaching and a feedback-driven approach\n\nTremendous learning and career progression opportunities\n\nInternational environment with hubs in New York, London, Amsterdam, Frankfurt, Warsaw, and Bangalore\n\nCulture of trust, ownership and standard of excellence and fun working atmosphere with regular outings and events\n\nPost product-market fit and aspiring unicorn status - this is an excellent time to join & grow with us!\n\nRequirements\nDoes this sound like a perfect match?\nReady to help build the future of dealmaking? We are proud of our wonderful product and believe it has lots of potential. We are growing fast and having fun while building our platform and company. Does this sound like a team you would like to become a part of?\nApply now to join the Gainand help drive our next phase of growth.\nGain.AIB.V., with its registered seat in Apollolaan 151, 1077 AR Amsterdam, The Netherlands, or another Gain.AIor Gain.proentity which runs the recruitment process, further called „Gain\", is the controller of personal data you submit as part of the job application. Your personal data will be processed for the purpose of conducting a recruitment process for the job position you apply for. If you provide Gain with explicit consent, your personal data will also be processed for the purpose of conducting future recruitment processes. Please read the Gain Privacy Policy to acquaint yourself with how Gain processes your personal data: https://www.gain.ai/privacy-and-cookie-statement\nGain is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other legally protected characteristics.","description_format":"text","description_chars":6403,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Dental insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-01T18:33:58Z"},{"event":"close","at":"2026-10-23T08:44:27Z"},{"event":"reopen","at":"2026-10-26T13:14:25Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.479,"p_room":0.45,"age_days":37,"expected_fill_days":25,"reasons":["seen:37","stale_co","velocity","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/gain-enterprise-customer-success-manager","json_url":"https://alion.io/job/gain-enterprise-customer-success-manager.json","meta":{"generated_at":"2026-11-02T01:27:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2266,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":27994},"rest":"https://alion.io/mcp/rest/get_company?id=27994"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgain-enterprise-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgain-enterprise-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgain-enterprise-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gain-enterprise-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgain-enterprise-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1598331}},{"tool":"search_jobs","arguments":{"company":"gain.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1598331},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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