{"id":1599941,"url":"https://alion.io/job/gainesville-regional-utilities-intern","title":"Intern","company":{"id":2021865,"name":"Gainesville Regional Utilities","domain":"gru.com","url":"https://alion.io/company/gru-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gainesville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":258},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-05T17:24:50Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":43},"description":"FLSA Exemption Status\nNon-Exempt\nSummary\n IT Service Desk Intern\n\nSalary Min\n$15.45\n\nSalary Max\n$25.75\n\nAdvertised 10/30/26-11/15/26\nThe IT Service Desk Intern provides frontline technical support for the Gainesville Regional Utilities Information Technology Department. Under the supervision of senior IT staff, this position assists with troubleshooting hardware, software, and peripheral issues while gaining practical experience in enterprise information technology operations.\nThe intern serves as a first point of contact for customers by providing exceptional customer service, documenting incidents and service requests, and assisting with the installation, configuration, maintenance, and support of computer hardware, operating systems, software applications, and related technology. This position offers hands-on experience in enterprise IT support while allowing the intern to develop technical and professional skills in a collaborative environment.\nExamples of Work\nEssential Functions\nServe as the initial point of contact for customers seeking technical assistance via phone, email, remote support, or in person.\n Log, categorize, prioritize, and document incidents and service requests using the organization's IT Service Management (ITSM) system.\nTroubleshoot and resolve routine hardware, software, printer, operating system, and peripheral device issues.\nInstall, configure, and deploy desktop and laptop computers, software applications, and peripheral equipment.\nProvide remote support using approved remote management tools.\nAssist with workstation imaging, software deployment, and computer setup for new employees.\nMaintain accurate documentation of work performed and contribute to knowledge base articles when appropriate.\nProvide professional, courteous customer service while supporting City and GRU employees.\nExamples of Work (continued)\nNon-Essential Functions\nAssist with technology inventory, asset management, and equipment lifecycle activities.\nParticipate in departmental meetings, training, and special projects.\nPerform other related duties as assigned.\nLicense Required\nValid Florida Class E Driver's License required\nEducation\nMust be currently enrolled in an accredited college or university pursuing an Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a closely related field.\nMust maintain a minimum cumulative GPA of 2.0 throughout employment.\nPreference may be given to candidates maintaining a GPA of 3.0 or higher.\nProof of current enrollment and academic standing may be required upon hire and throughout the internship.\nExperience\nEXPERIENCE\nSome coursework or hands-on experience supporting computer hardware, software, or information technology systems is preferred.\nPreference may be given to candidates with experience in one or more of the following:\nComputer hardware configuration and repair\nMicrosoft Windows operating systems\nHelp desk or customer support\nDesktop software installation and troubleshooting\nBasic networking concepts\nEnterprise IT support environments\nInternship experience, volunteer work, laboratory experience, or personal technical projects may be considered qualifying experience.\nCERTIFICATIONS:\nPreferred\nCompTIA A+\nGRU Competencies\nCustomer Focus\nRole Specific Competencies\nSafety\nKnowledge, Skills, and Abilities\nKNOWLEDGE, SKILLS, AND ABILITIES\nKnowledge of Microsoft Windows operating systems.\nBasic understanding of computer hardware, peripherals, and desktop software.\nAbility to troubleshoot technical issues using logical problem-solving techniques.\nAbility to communicate technical information clearly to users with varying technical skill levels.\nStrong customer service and interpersonal skills.\nAbility to prioritize multiple assignments while maintaining attention to detail.\nAbility to work independently and as part of a team.\nAbility to learn new technologies and procedures quickly.\nAbility to maintain confidentiality and exercise sound judgment.\nStrong verbal and written communication skills.\nPhysical Requirements\nTo Perform this job successfully, an individual must possess certain physical abilities and be able to withstand work-related environmental conditions\nClimbing - Rarely/Never\nDriving - Rarely/Never\nFar Vision Acuity - Often\nFine Manipulation - Often\nFoot or Leg Controls - Continually\nGross Manipulation - Often\nHearing - Continually\nKeyboarding - Continually\nLifting or Carrying>50 lbs. - Rarely/Never\nNear Visual Acuity - Continually\nNormal Color Vision - Rarely/Never\nPeripheral Vision - Continually\nPushing or Pulling > 50 lbs. - Rarely/Never\nReaching Above Shoulder Level - Rarely/Never\nReaching Overhead-Rarely/Never\nSitting - Often\nSpeaking - Continually\nStanding or Walking - Often\nStooping, Kneeling, or Crawling - Occasionally\nEnvironmental Requirements\nWork requires performance of tasks outdoors under varying climatic conditions.","description_format":"text","description_chars":4926,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-10-01T18:57:10Z"},{"event":"close","at":"2026-10-08T07:16:30Z"},{"event":"reopen","at":"2026-10-30T18:15:08Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.446,"p_room":0.28,"age_days":43,"expected_fill_days":20,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/gainesville-regional-utilities-intern","json_url":"https://alion.io/job/gainesville-regional-utilities-intern.json","meta":{"generated_at":"2026-11-06T00:42:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1183,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2021865},"rest":"https://alion.io/mcp/rest/get_company?id=2021865"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgainesville-regional-utilities-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgainesville-regional-utilities-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgainesville-regional-utilities-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gainesville-regional-utilities-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgainesville-regional-utilities-intern"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1599941}},{"tool":"search_jobs","arguments":{"company":"gru.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1599941},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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