{"id":2174921,"url":"https://alion.io/job/gainsight-ai-product-manager","title":"AI Product Manager","company":{"id":2860,"name":"Gainsight","domain":"gainsight.com","url":"https://alion.io/company/gainsight","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":275000,"max":300000,"currency":"USD","period":"year","gross":null,"usd_annual":300000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"DNS","optional":false},{"name":"RAG","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-09T12:48:41Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-20T13:55:16Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"We’re building the AI-driven future of customer success, from retention to growth!\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.\nAbout This Role:\nWe’re looking for a full-time AI Product Manager to join our Product team reporting to the CTO. This role is a remote role based in the USA.\nIn this role, you'll play a key role in helping strategic customers succeed with Atlas, Gainsight's AI native service, by embedding with their teams to own each deployment end to end, from technical implementation and the business case to renewals and product feedback. This is a great opportunity for someone who thrives in a forward-deployed, ambiguous, customer-embedded environment and enjoys working cross-functionally with teams like Engineering, Support, Services, and Renewals. The ideal candidate brings strong skills in technical product management, senior stakeholder communication, and ROI modeling.\nWhat You'll Do:\nDeploy Atlas in customer environments\nOwn the customer engagement from discovery through full scope delivery.\n\nDefine and document implementation requirements for each account, validated against the customer's real data and workflows.\n\nOwn resolution of blockers across support, engineering, and the customer's IT.\n\nLead the technical implementation of Atlas agents inside customer tenants: data mapping across objects, fields, and tokens, connector configuration, and authentication setup spanning DNS, SSO, and Salesforce integrations.\n\nSupport the rollout of AI agents alongside an AI native services team leveraging both agentic and human engagement.\n\nOwn roadmap prioritization of each deployment and reconcile it against broader customer and engineering requirements.\n\nBuild and defend the business case\nConstruct ROI models and value narratives tailored to each account, and present them with credibility to customer leadership.\n\nRun go or no-go reviews on new opportunities, weighing business cases against effort and upside, and make a clear recommendation.\n\nPartner on services scoping and pricing for new deployments.\n\nStay close to outcomes\nLead renewal reviews, implementation, and outcome-based conversations.\n\nDefine and design agentic renewal workflows to drive specific customer goals and ensure the renewals team is trained to successfully execute the process.\n\nSurface problems, own the path forward, and clarify ownership.\n\nClose the loop to product and engineering\nCarry the reality of the field back to the core team: the gaps, the friction, the recurring failure modes, and the requests that recur across accounts.\n\nPrioritize product fixes so that hard-won lessons compound.\n\nContribute to internal reviews and shape the roadmap with real evidence.\n\nDocument what you learn, configurations, failure modes, ROI frameworks, in forms the next deployment can actually use, not just the one you're in.\n\nThis role may require occasional travel (up to 10%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.\nWhat We're Looking For:\n3-5 years of product management experience with technically complex, integration-heavy software.\n\nExceptional relationship and communication skills. You build trust quickly with senior stakeholders, navigate organizational dynamics with ease, and stay composed and clear when conversations get difficult.\n\nExperience with AI native services, distributed systems, databases, training ML models, RAG, and LLMs.\n\nHands-on technical fluency: data modeling, APIs and connectors, authentication and DNS fundamentals, and enough comfort with SQL or spreadsheets to build and defend an ROI model yourself.\n\nSound judgment under ambiguity. You can run a room with senior people, make a recommendation without complete information, and own the result.\n\nComfort owning outcomes across teams you do not manage, including support, engineering, services, and the customer's own organization.\n\nA bias to action and a willingness to be the first person to make something work before it is fully productized.\n\nNice-to-have skills or experience:\nBackground in customer success, RevOps, data, or AI and ML products\n\nWhy You’ll Love It Here:\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\nThe starting base salary range for this role is $275,000 - $300,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.\n\nWe offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn morehere.\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\nOur Parody Videos: No explanation needed. Just watch themhere!\nIf this sounds like the right role for you, we’d love to hear from you.\nAdditional Information:\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact .\nIf you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.","description_format":"text","description_chars":7242,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Equity","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Customer & Retention Analytics","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-09T13:49:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":207500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":1}],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":0.9,"age_days":10,"expected_fill_days":28,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":300000,"is_top_pay":true},"html_url":"https://alion.io/job/gainsight-ai-product-manager","json_url":"https://alion.io/job/gainsight-ai-product-manager.json","meta":{"generated_at":"2026-10-20T16:55:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19245,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2860},"rest":"https://alion.io/mcp/rest/get_company?id=2860"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgainsight-ai-product-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgainsight-ai-product-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgainsight-ai-product-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gainsight-ai-product-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgainsight-ai-product-manager"}]}