{"id":712861,"url":"https://alion.io/job/gainsight-executive-assistant-3","title":"Executive Assistant","company":{"id":2860,"name":"Gainsight","domain":"gainsight.com","url":"https://alion.io/company/gainsight","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UK time","utc_offset_min":0,"utc_offset_max":0},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":{"min":38000,"max":43000,"currency":"USD","period":"year","gross":null,"usd_annual":43000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Gmail","optional":false},{"name":"Google Calendar","optional":false}],"status":"live","first_seen_at":"2026-08-18T14:41:11Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-24T17:12:36Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"We’re building the AI-driven future of customer success, from retention to growth!\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.\nAbout This Role:\nWe're looking for a full-time Executive Assistant to join our Global Executive Assistant team. You'll report to the Senior Manager, Talent Development. This is a remote role based in Mexico City, Mexico.\nIn this role, you'll play a key role in keeping our executive team running smoothly by serving as the operational backbone for an assigned group of executives - keeping calendars tight, travel seamless, and expenses accurate. This is a great opportunity for someone who thrives in a fast-paced, high-velocity environment and enjoys working cross-functionally with teams like our executive leadership and their broader organizations. The ideal candidate brings strong skills in calendar and meeting management, travel coordination, and expense management.\nYou'll be a formal Gainsight employee, payrolled through our third-party vendor Remote.com, which handles your local benefits and tax compliance. You'll be joining an existing team of Executive Assistants, and we also have an office (optional attendance) located in CDMX.\nWhat You'll Do:\nManage executive calendars, including scheduling and prioritizing meetings, events, and calls.\n\nCoordinate logistics for meetings, ensuring all necessary materials and resources are prepared in advance.\n\nOrganize travel arrangements when needed, ensuring seamless itineraries and addressing last-minute changes.\n\nManage expense reports: track and submit expense reports accurately and on time.\n\nHandle confidential information with discretion and maintain a high level of professionalism.\n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require global travel up to 20-30% of the time for team meetings, training, or company events.\n What We're Looking For:\n6+ years as an Executive Assistant supporting C-level executives - not just VP or director-level.\n\n6+ years of high-volume global calendar management across multiple time zones, with a track record of proactive, not reactive, scheduling.\n\n6+ years coordinating complex international travel (multi-leg, multi-country itineraries).\n\nDemonstrated ability to support multiple executives simultaneously (the pace of supporting 4-5 executives at once is the equivalent of one C-level).\n\n3+ years of G Suite experience (Google Calendar, Gmail, Drive); proficiency in expense tools such as Concur.\n\nStable employment history with demonstrated tenure in prior roles.\n\nComfortable working flexible hours to align with executive time zones and availability.\n\nFluent in English; strong written and verbal communication skills.\n\nMust have skills or experience:\nBackground in a fast-paced SaaS or startup tech environment - industry experience is a plus, not a requirement.\n\nExperience supporting executives across US and UK time zones.\n\nAI literacy - comfortable using AI tools to improve efficiency and output quality.\n\nWhy You’ll Love It Here:\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\nThe starting base salary range for this role is $38,000 -$43,000 USD equivalent, paid in Mexican pesos via Remote. Actual compensation may vary based on factors such as skills, experience, and location.\n\nWe offer a comprehensive benefits package including a corporate performance bonus and a Christmas bonus (Aguinaldo) per local requirements. Benefits are administered through Remote, including medical, dental, vision, and other local statutory benefits. Teammates also enjoy Flexible PTO.\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn morehere.\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\nOur Parody Videos: No explanation needed. Just watch themhere!\nIf this sounds like the right role for you, we’d love to hear from you.\nAdditional Information:\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact .\nIf you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.","description_format":"text","description_chars":5958,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Company events","Growth opportunities"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Customer & Retention Analytics","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-11T05:11:58Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.682,"p_room":0.28,"age_days":66,"expected_fill_days":28,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":43000,"is_top_pay":false},"html_url":"https://alion.io/job/gainsight-executive-assistant-3","json_url":"https://alion.io/job/gainsight-executive-assistant-3.json","meta":{"generated_at":"2026-10-24T19:44:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28848,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2860},"rest":"https://alion.io/mcp/rest/get_company?id=2860"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgainsight-executive-assistant-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgainsight-executive-assistant-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgainsight-executive-assistant-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gainsight-executive-assistant-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgainsight-executive-assistant-3"}]}