{"id":3548437,"url":"https://alion.io/job/gainsight-project-manager-atlas","title":"Project Manager, Atlas","company":{"id":2860,"name":"Gainsight","domain":"gainsight.com","url":"https://alion.io/company/gainsight","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":175000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-30T19:33:48Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T16:36:25Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We’re building the AI-driven future of customer success, from retention to growth!\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.\nAbout This Role:\nWe’re looking for a full-time Project Manager, Atlas to join our Atlas - Sales Operations team reporting to the EVP & GM, Atlas. This role is a remote role based in the USA.\nIn this role, you'll play a key role in keeping the Atlas Business Unit's workstreams aligned and building in the right order by maintaining one integrated plan, connecting solution roadmaps to delivery capacity, and preparing the business for annual planning, QBRs, and board meetings. This is a great opportunity for someone who thrives in a startup mindset environment and enjoys working cross-functionally with teams like engineering, sales, strategy, delivery, and finance. The ideal candidate brings strong skills in program management, planning, sequencing, and dependency management, and communicating with senior leaders.\nWhat You'll Do:\nRun the plan across Atlas workstreams\nMaintain one integrated plan across engineering, sales, strategy, delivery, and finance, with owners, milestones, and dependencies.\n\nSequence work so the business unit builds in the right order, and flag conflicts and trade-offs to the GM early.\n\nRun the operating cadence for workstream reviews, and track decisions and actions to completion.\n\nSurface problems, own the path forward, and clarify ownership.\n\nConnect solution roadmaps to delivery capacity\nValidate engineering roadmaps with delivery capabilities, so new features are matched with training, staffing, and process readiness before they reach customers.\n\nLead capacity planning cadence for internal operations and external services, including outsourced and nearshore staffing models aligned with pipeline and go-lives.\n\nSupport annual and financial planning\nCoordinate annual planning for the business unit, pulling each function’s plan into one view.\n\nWork with Finance cadence on headcount planning, costs, and budget tracking against the plan.\n\nKeep the assumptions behind the plan visible, so changes in pipeline, capacity, or roadmap flow through quickly.\n\nPrepare the business for QBRs and board meetings\nPlan the QBR and board meeting calendar and timelines, and make sure each owner delivers their inputs on time.\n\nPull together the right sources, data, and status updates so the people writing the content have complete, current information.\n\nSurface risks, gaps, and decisions needed ahead of each review.\n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.\n What We're Looking For:\n10+ years of project or program management experience in a technology, SaaS, or managed services environment.\n\nBachelors Degree or equivalent with some Post-Graduate work (or equivalent experience) and/or 12 years of related experience\n\nPMP certification and strong command of planning, sequencing, dependency management, and risk tracking.\n\nAbility to alternate between tactical execution and strategic planning, and to keep both moving at once.\n\nExperience working across engineering, sales, strategy, delivery, and finance teams, and comfort owning outcomes across teams you do not manage.\n\nWorking knowledge of outsourcing and BPO delivery models, including capacity and staffing planning.\n\nComfort with financial planning, including headcount, budget, and capacity models, and working alongside Finance.\n\nStrong communication skills. You can brief senior leaders, give clear recommendations, and stay composed when priorities collide.\n\nA bias to action and a willingness to build structure in a startup before every process exists.\n\nNice-to-have skills or experience:\nExperience in a startup or new business unit inside an established company.\n\nBackground in managed services, services delivery\n\nExperience preparing QBR or board materials.\n\nFamiliarity with AI-enabled products or agent-based workflows.\n\nWhy You’ll Love It Here:\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\nThe starting base salary range for this role is $175,000 - $200,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.\n\nWe offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn morehere.\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\nOur Parody Videos: No explanation needed. Just watch themhere!\nIf this sounds like the right role for you, we’d love to hear from you.\nAdditional Information:\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact .\nIf you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.","description_format":"text","description_chars":7091,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Company events","Equity","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Customer & Retention Analytics","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-30T21:40:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":207500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":34,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/gainsight-project-manager-atlas","json_url":"https://alion.io/job/gainsight-project-manager-atlas.json","meta":{"generated_at":"2026-11-02T20:45:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29065,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2860},"rest":"https://alion.io/mcp/rest/get_company?id=2860"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgainsight-project-manager-atlas"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgainsight-project-manager-atlas"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgainsight-project-manager-atlas"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gainsight-project-manager-atlas\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgainsight-project-manager-atlas"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3548437}},{"tool":"search_jobs","arguments":{"company":"gainsight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3548437},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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