{"id":3792695,"url":"https://alion.io/job/gainsight-senior-atlas-data-analyst","title":"Senior Atlas Data Analyst","company":{"id":2860,"name":"Gainsight","domain":"gainsight.com","url":"https://alion.io/company/gainsight","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Alteryx","optional":true},{"name":"dbt","optional":true},{"name":"Power BI","optional":true},{"name":"SQL","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-11-05T05:19:14Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T08:29:00Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We’re building the AI-driven future of customer success, from retention to growth!\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.\nAbout This Role:\nWe’re looking for a full-time Senior Atlas Data Analyst to join our Atlas- Sales team reporting to the Director, Commercial Analytics & Insights. This role is a hybrid role based out of Hyderabad, India.\nIn this role, you'll play a key role in underpinning every Atlas managed services commitment with a defensible quantitative foundation by reconstructing prospects' renewable bases, building baseline performance methodologies, and delivering QBR analytics. This is a great opportunity for someone who thrives in a rigorous, data-driven environment and enjoys working cross-functionally with teams like the Solution Design Architect, Forward-Deployed Engineering, and customer finance. The ideal candidate brings strong skills in advanced Excel, sales and renewal analytics, and defending methodology under challenge.\nWhat You'll Do:\nIssue and lead the Atlas Diagnostic Data Request call; normalize, deduplicate, and reconcile accounts, contracts, and opportunities across disconnected customer systems; assign a data confidence rating that gates commercial pricing\n\nBreak renewal performance into resolution, close, and conversion drivers; decompose erosion into customer loss, product loss, and downsell net of upsell; benchmark the customer against itself over time and against peer comparators\n\nBuild the parity performance rate scoped precisely to geography, segment, and motion against which the do-nothing case and Atlas performance fee will be measured; document the methodology to survive first invoice; defend it directly against customer finance challenge\n\nSupply throughput, volume, and segment inputs that drive the capacity and cost-to-serve model for the Solution Design Architect; test AI autonomy assumptions against actual action volumes in the customer data\n\nTransfer data findings, lineage, joins, exclusions, and known defects to Forward-Deployed Engineering so implementation does not restart discovery\n\nTranslate renewal reporting requirements into the customer's reporting console; maintain the standard forecasting roll-up across the delivery team\n\nDeliver QBR analytics on cadence, applying the agreed methodology consistently across reporting periods\n\nThis role requires limited travel, with occasional attendance at diagnostic kickoffs and executive readouts. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.\n What We're Looking For:\nBachelors Degree (or equivalent experience) and/or 8 years of related experience\n\n3-7 years in sales and renewal analytics, renewals operations, or quantitative consulting\n\nAdvanced Excel - builds, audits, and defends multi-source reconciliations and cohort analyses without a template\n\nProven experience producing defensible results from imperfect, incomplete third-party data\n\nWorking knowledge of subscription and recurring revenue mechanics - ARR, GRR/NRR, contract term structures, auto-renewal, downsell, expansion\n\nAbility to explain a methodology to a skeptical finance counterpart and hold the position under challenge\n\n Nice-to-have skills or experience:\nDirect experience in renewals, customer success, or subscription revenue operations\n\nSQL and direct experience querying commercial data warehouses\n\nData preparation platforms (Alteryx, dbt, or equivalent) for repeatable, re-runnable analysis\n\nBI tooling to an executive readout standard - Power BI, Tableau, or equivalent\n\nSalesforce and Gainsight familiarity sufficient to interrogate source data and maintain opportunity hygiene\n\nExposure to performance-based or gainshare commercial structures and the baselining they require\n\nWhy You’ll Love It Here:\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\nWe offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn morehere.\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\nOur Parody Videos: No explanation needed. Just watch themhere!\nIf this sounds like the right role for you, we’d love to hear from you.\nAdditional Information:\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact .\nIf you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.","description_format":"text","description_chars":6473,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Customer & Retention Analytics","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-11-05T07:24:40Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":34,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/gainsight-senior-atlas-data-analyst","json_url":"https://alion.io/job/gainsight-senior-atlas-data-analyst.json","meta":{"generated_at":"2026-11-10T08:34:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19853,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2860},"rest":"https://alion.io/mcp/rest/get_company?id=2860"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgainsight-senior-atlas-data-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgainsight-senior-atlas-data-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgainsight-senior-atlas-data-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gainsight-senior-atlas-data-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgainsight-senior-atlas-data-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3792695}},{"tool":"search_jobs","arguments":{"company":"gainsight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3792695},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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