{"id":3795496,"url":"https://alion.io/job/galadaribrothers-service-manager","title":"Service Manager","company":{"id":1888633,"name":"Galadaribrothers","domain":"galadaribrothers.com","url":"https://alion.io/company/galadaribrothers","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-17T08:17:49Z","employer_posted_date":"2026-07-17","last_verified_at":"2026-11-12T03:36:10Z","board_verified":true,"closed_at":null,"days_open":118,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":117},"description":"Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.\n\nBuilding and maintaining solid customer relationships, understanding their needs and providing solutions.\n\nDeveloping and implementing service strategies to enhance customer experience and meet service objectives.\n\nMonitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions.\n\nHiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.\n\nActing as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.\n\nFostering a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.","description_format":"text","description_chars":873,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-05T09:14:35Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.293,"p_room":0.28,"age_days":116,"expected_fill_days":26,"reasons":["conf:13","win:tail","crowd:"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/galadaribrothers-service-manager","json_url":"https://alion.io/job/galadaribrothers-service-manager.json","meta":{"generated_at":"2026-11-12T09:35:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19509,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1888633},"rest":"https://alion.io/mcp/rest/get_company?id=1888633"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgaladaribrothers-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgaladaribrothers-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgaladaribrothers-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/galadaribrothers-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgaladaribrothers-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3795496}},{"tool":"search_jobs","arguments":{"company":"galadaribrothers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3795496},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}