{"id":3802723,"url":"https://alion.io/job/gallagher-customer-success-representative","title":"Customer Success Representative","company":{"id":50149,"name":"Gallagher","domain":"gallagher.com","url":"https://alion.io/company/gallagher","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":83,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":57000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T20:30:13Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-08T02:24:23Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"eShepherd is Gallagher’s boldest venture yet - a tech-forward AgTech start-up backed by 85+ years of global innovation. We’re progress-over-perfection and unapologetically hands-on. Our team builds world-first virtual fencing technology that’s reshaping agriculture for good.\nThe Product\nAt Gallagher, we don’t just imagine the future - we build it.\neShepherd™ is our breakthrough virtual fencing technology, enabling farmers and ranchers to monitor, move and manage cattle from anywhere.\nUsing GPS-enabled neckbands, powered by solar, producers can create digital fence lines from their phone, transforming how land is used, reducing labour, and improving both environmental and animal welfare outcomes.\nThis is innovation with real-world impact - on pasture health, productivity and profitability.\nThe Opportunity\nKnow the customer. Make the technology work for them. Build relationships that last.\nBringing new technology onto a ranch doesn’t end with the sale. That’s where Customer Success becomes critical.\neShepherd is continuing to expand in the United States, and we’re looking for a Customer Success Representative who can combine genuine credibility in agriculture with the ability to help customers confidently adopt new technology.\nBased remotely in the Southern US, with occassional travel across the region, you’ll work directly with ranchers and livestock producers from onboarding and implementation through to ongoing adoption and success.\nYou’ll get to know how each operation works, understand what the producer is trying to achieve, and help translate eShepherd’s technology into practical outcomes on the ranch.\nThis is a hands-on role for someone who enjoys being close to customers, solving problems and seeing technology deliver results in the real world.\nWhy eShepherd?\neShepherd combines the energy and opportunity of a growing AgTech business with the stability and global expertise of Gallagher.\nYou’ll be joining at an exciting stage of our US growth, working with technology developed specifically for livestock producers and helping customers get genuine value from it.\nAnd this isn’t customer success from behind a desk.\nYou’ll be close to the customer, close to the ranch and close to the product, with the opportunity to influence how we support producers as eShepherd continues to grow across the US.\nWhat you’ll be doing\nYou’ll support our customers from onboarding through to long-term adoption and success, with responsibility for:\nLeading new customers through onboarding, implementation and product training.\n\nBuilding trusted, long-term relationships with ranchers and livestock producers.\n\nUnderstanding individual ranching operations and helping customers apply eShepherd effectively to their property and goals.\n\nSupporting customers to confidently use eShepherd's hardware, app and technology.\n\nProactively engaging with customers to encourage strong product adoption and ongoing value.\n\nIdentifying challenges early and working with customers and internal teams to find practical solutions.\n\nSupporting customer retention, renewals and own long-term engagement.\n\nKeeping customers informed about product improvements, new functionality and best practices.\n\nCapturing customer feedback and bringing insights back into Product, Sales and Marketing.\n\nIdentifying customer stories, referrals and advocacy opportunities.\n\nWorking closely with Business Development to create a seamless transition from sale through onboarding and ongoing customer success.\n\nMaintaining accurate customer information and activity within our CRM.\n\nWhat you’ll bring\nWe’re looking for someone who can build credibility with a rancher, understand the realities of livestock production and make technology easy to understand.\nYou’ll ideally bring:\nExperience in Customer Success, account management, AgTech, livestock services or a similar customer-facing environment.\n\nExperience working with ranchers, livestock producers and/or personal experience within agriculture.\n\nAn understanding of beef cattle, grazing management or livestock production.\n\nAn interest in and confidence working with technology and AgTech solutions.\n\nStrong relationship-building and communication skills.\n\nA practical approach to problem-solving and the confidence to work through customer challenges.\n\nThe ability to translate technical information into clear, practical guidance for customers.\n\nThe ability to work autonomously and maintain momentum across multiple customer relationships.\n\nStrong organisational skills and attention to customer follow-up.\n\nA willingness to travel regularly throughout the region to support customers and attend industry events.\n\nThe ability to think about the bigger customer outcome while being willing to roll up your sleeves and get things done.\n\nWhat you’ll get\nAlongside the opportunity to join eShepherd at an exciting stage of growth, our US benefits include:\nCompetitive salary $57,000 - $70,000 USD per year plus 15% incentive.\n\nMedical, including pre-tax savings plans\n\nDental\n\nVision\n\nLife Insurance\n\nAccident and Disability Insurance\n\nVoluntary Life Insurance\n\nCritical Illness Insurance\n\nIdentity Theft Plan\n\n401(k)\n\nEmployee Assistance Program\n\nWellness Program\n\nCareer growth opportunities as eShepherd scales globally\n\nThe tools and technology you need to succeed\n\nA supportive, collaborative culture focused on practical problem-solving\n\nWhy make the move?\nBecause you can have the best of both worlds.\nThe pace, ownership and influence that comes with a growing AgTech business, combined with the backing of Gallagher.\nYou’ll work directly with producers, see eShepherd being used in real ranching operations and play an important role in making sure customers don’t just adopt the technology, but genuinely succeed with it.\nIf you understand agriculture, enjoy building lasting customer relationships and get satisfaction from seeing technology make a practical difference on the ranch, we’d like to meet you.\nApplications will be reviewed as they are received, and the role may be filled before the closing date.\nEqual Employment Opportunity\nGallagher is an equal opportunity employer. Employment decisions are made based on job-related qualifications, skills and experience, without unlawful discrimination on the basis of any characteristic protected by applicable federal, state or local law. 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