{"id":1841233,"url":"https://alion.io/job/gallagher-junior-technical-support-engineer","title":"Junior Technical Support Engineer","company":{"id":50149,"name":"Gallagher","domain":"gallagher.com","url":"https://alion.io/company/gallagher","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Warwick, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-07T02:45:29Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-05T23:59:34Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"About Gallagher\nAt Gallagher, our purpose is simple: Protect what matters most. We live this every day through smart, future-focused security solutions that help organisations protect people, places, and critical assets.\nGallagher Security is a global technology business with operations across the UK, Europe, New Zealand, Australia, Asia, Africa, the USA, and Canada, and exports to more than 140 countries. Our culture is entrepreneurial, collaborative, and ambitious, and we are growing our presence across Europe through strong partner relationships and strategic new business growth.\nWe’re painting the future of what’s possible. Come join us.\nThe Opportunity\nWe’re building our UK-based Technical Support team and are looking for a Junior Technical Support Engineer to join us. As part of our global support team, you’ll be one of the first points of contact for Gallagher Security customers and Channel Partners, helping troubleshoot technical challenges, provide clear guidance, and create positive support experiences. You’ll be supported by experienced engineers as you grow your product knowledge, technical confidence, and problem-solving capability.\nYour role at a glance:\nRespond to technical support calls and emails, providing accurate, timely, and customer-focused support with guidance from the wider team.\n\nTroubleshoot networking, device, software, and access control-related issues using a structured approach and support from senior team members.\n\nRecord support interactions and technical resolutions clearly in CRM and knowledge base systems.\n\nWork with regional teams, product testing, and development teams to escalate, investigate, and help resolve customer issues.\n\nBuild your knowledge of Gallagher Security products, customers, and processes through continuous learning and collaboration.\n\nThe Fit\nYou’re early in your technical support career and keen to keep learning. Curious, practical, and customer-focused, you enjoy working through technical problems, asking good questions, and helping customers find clear solutions. You may already have some experience in help desk, customer service, IT support, or a technical environment, and you’re ready to build your capability as part of a collaborative global team.\nWhat you’ll bring:\nA developing understanding of IT networking, devices, or technical troubleshooting.\n\nSome experience in a help desk, customer service, IT support, or technical support environment would be helpful.\n\nClear written and verbal communication skills, with a genuine commitment to delivering great customer experiences.\n\nA logical approach to problem-solving, with the confidence to ask questions, follow processes, and learn from others.\n\nA team-focused approach, with the flexibility to adapt to changing priorities and support others when needed.\n\nKnowledge of access control systems would be advantageous.\n\nEligibility for SC Clearance.\n\nWhy Gallagher?\nAt Gallagher, you’ll join a global business with a clear purpose, smart technology, and a strong commitment to protecting what matters most. You’ll be part of a supportive, knowledge-sharing team where you can build your technical skills, grow your confidence, and make a real difference for customers and partners worldwide.\nThis role is based in Warwick, UK, working closely with our UK and global support teams.\nWe offer:\nThe opportunity to build deep technical knowledge across Gallagher Security products and solutions, with support from experienced engineers.\n\nA collaborative, global support environment where knowledge-sharing and continuous improvement are encouraged.\n\nThe chance to contribute to a trusted global brand and help customers get the best from our world-class security technology.\n\nIf you’re technically curious, customer-focused, and excited to grow your career in technical support, we’d love to hear from you.\nApplications will be reviewed as they are received, and we may close the advert early if we appoint before the official closing date. Apply now!","description_format":"text","description_chars":3998,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T16:40:03Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.571,"p_room":0.45,"age_days":28,"expected_fill_days":16,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/gallagher-junior-technical-support-engineer","json_url":"https://alion.io/job/gallagher-junior-technical-support-engineer.json","meta":{"generated_at":"2026-10-06T00:56:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1275,"day_limit":5000,"remaining_today":3725,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50149},"rest":"https://alion.io/mcp/rest/get_company?id=50149"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgallagher-junior-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgallagher-junior-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgallagher-junior-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gallagher-junior-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgallagher-junior-technical-support-engineer"}]}