Service Technician - eShepherd
Confirmed on the employer's own hiring board on Oct 26, 2026. First seen by Alion on Sep 8, 2026. Gallagher scores B on the Alion truth index.
At eShepherd, we're redefining livestock management with industry-leading virtual fencing technology. Combining IoT, software, electronics and animal science, our solutions are helping farmers improve productivity, sustainability and animal welfare across the globe.
We're looking for a technically minded, hands-on Service Technician who enjoys solving problems, working with innovative technology and delivering outstanding customer outcomes. If you take pride in finding the root cause, repairing equipment, and continuously improving processes, we'd like to hear from you. You'll enjoy a competitive compensation package that includes a $65,000 - $72,000 base salary, a 10% annual bonus opportunity!
About eShepherd | Join the revolution in livestock management.
eShepherd is Gallagher’s boldest venture yet - a tech-forward agritech start-up backed by 85+ years of global innovation. We’re office-first, progress-over-perfection, and unapologetically hands-on. Our team builds world-first virtual fencing tech that’s reshaping agriculture for good. If you thrive on innovation, get things done, and want to be part of a global brand with startup energy, we want to hear from you.
The Product
At Gallagher, we don’t just imagine the future - we build it.
eShepherd™ is our breakthrough virtual fencing technology, enabling farmers to monitor, move, and manage cattle from anywhere.
Using GPS-enabled neckbands, powered by solar, farmers can create digital fence lines from their phone, transforming how land is used, reducing labour, and improving both environmental and animal welfare outcomes.
This is innovation with real-world impact - on pasture health, productivity, and profitability.
The Opportunity
About the Role
As a Service Technician, you'll play a critical role in ensuring our customers receive reliable, high-performing products and exceptional technical support. You'll diagnose and repair returned equipment, support customer and partner enquiries, validate product updates, and collaborate closely with engineering, operations and customer success teams to improve product performance across the field.
What You'll Be Doing
Diagnose, troubleshoot and repair eShepherd products to component level
Refurbish and test returned equipment ready for redeployment
Investigate warranty returns and identify root causes
Support customer and partner technical enquiries
Validate firmware updates and product releases
Capture service insights and provide feedback to engineering teams
Assist in developing service procedures and troubleshooting resources
Help drive continuous improvement across service operations and customer support activities
What You'll Bring
Electronics, IT, electrical or related technical qualification, or equivalent hands-on experience
Experience diagnosing and repairing electronic equipment
Strong troubleshooting and root-cause analysis skills
Excellent communication and customer service abilities
Strong organisational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proactive, solutions-focused approach
Experience with IoT devices, firmware updates, CRM systems or inventory management platforms is advantageous
Why This Role Stands Out
This is more than a repair and support role. You'll work with cutting-edge AgTech technology that's making a real difference to farmers and livestock operations worldwide. You'll collaborate with global teams, gain exposure to both hardware and software technologies, and contribute directly to product innovation and customer success.
Why Join Us?
Competitive salary and performance-based incentives
The excitement of a growing company backed by Gallagher's global stability
Career development opportunities as eShepherd expands globally
The tools, technology and resources you need to succeed
Collaborative, supportive team culture focused on practical problem-solving
Medical, Dental and Vision coverage
Life, Accident and Disability Insurance
Voluntary Life and Critical Illness Insurance
Identity Theft Protection Plan
401(k) retirement savings plan
Employee Assistance Program
Wellness Program
Help us reshape the future of farming. Apply now to become a key player in eShepherd’s US growth journey.
#TeamGallagher | #eShepherd | #AgTechInnovation