{"id":2067663,"url":"https://alion.io/job/gallagher-technical-supporttrainer-intern","title":"Technical Support/Trainer Intern","company":{"id":50149,"name":"Gallagher","domain":"gallagher.com","url":"https://alion.io/company/gallagher","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Education","role_family":"Education","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T23:06:34Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-15T17:04:21Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About Gallagher\nOur purpose at Gallagher is to ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.\nGallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever-changing. With operations in the USA, Canada, New Zealand, Australia, Asia, Africa, the UK, and Europe and exports to more than 140 countries - we’re proud to offer globally focused career paths.\nWe’re painting the future of what’s possible. Come join us.\nAbout the Role\nWe’re looking for one Technical Support/Training Internto join our Security teamin May 2027. Based in Canton, this hybrid internship offers the opportunity to work in the office three days each week while gaininghands-on exposure to troubleshooting, customer support, technical documentation, training development, and product education.\nYou’ll support the Technical Support and Training teams in delivering a high-quality customer and employee experience. Working alongside experienced team members, you’ll help resolve routine technical questions, maintain practical learning resources, coordinate training activities, and identify opportunities to improve support and training processes.\nThis is an ideal opportunity to build technical capability while strengthening your communication, documentation, customer service, and training skills in a collaborative global organization.\nWhat You’ll Be Doing\nAssisting with the initial review, documentation, and resolution of routine technical support inquiries under the guidance of experienced team members\n\nHelping reproduce reported issues, gather relevant information, and escalate complex matters with clear notes and supporting details\n\nCommunicating professionally with customers and internal stakeholders through approved support channels\n\nCreating, updating, and organizing troubleshooting guides, knowledge articles, FAQs, job aids, and other technical resources\n\nSupporting instructor-led, virtual, and self-paced training materials and assisting with scheduling, participant communications, attendance tracking, material preparation, and follow-up\n\nTesting training exercises, product demonstrations, and support documentation for accuracy, usability, and clarity\n\nTracking recurring questions and feedback to identify product, process, and learning improvement opportunities\n\nMaintaining accurate records in support, learning, and documentation systems, and participating in team meetings, product briefings, and assigned projects while following security, confidentiality, and data-handling requirements\n\nWho You Are\nYou’re a customer-focused, curious, and organized student or recent graduate who enjoys solving problems, learning technical concepts, and explaining information clearly.\nYou bring:\nCurrently pursuing or recently completed a diploma or degree in Information Technology, Computer Science, Engineering, Education, Instructional Design, Communications, or a related field\n\nA basic understanding of computer hardware, software, networking, or cloud-based applications\n\nStrong written and verbal communication skills, with the ability to explain technical information clearly\n\nA customer-focused approach, curiosity, and willingness to learn and respond constructively to feedback\n\nStrong organization, attention to detail, and the ability to manage multiple assignments independently and collaboratively\n\nProficiency with common productivity and collaboration tools, including Microsoft 365\n\nExperience that would be a plus:\n\nPrevious customer service, help desk, tutoring, facilitation, or training experience\n\nExperience creating presentations, videos, job aids, or other learning content\n\nFamiliarity with ticketing systems, learning management systems, knowledge bases, or remote support tools\n\nInterest in technical products, adult learning, customer education, or instructional design\n\nWhat You’ll Learn\nYou’ll develop structured troubleshooting and customer support practices while learning how technical knowledge is translated into clear, practical content for customers and employees.\nYou’ll gain experience communicating with customers, subject matter experts, and cross-functional teams; using support data and learner feedback to inform continuous improvement; and working with technical products, documentation, and training programs.\nIf you’re readyto launchyour technicalcareer, learn from experienced professionals, and contribute to high-quality support and training resources from day one, we’d love to hear from you.","description_format":"text","description_chars":4748,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T05:18:34Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.881,"p_room":1,"age_days":7,"expected_fill_days":27,"reasons":["conf:15","velocity","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/gallagher-technical-supporttrainer-intern","json_url":"https://alion.io/job/gallagher-technical-supporttrainer-intern.json","meta":{"generated_at":"2026-10-16T02:38:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4055,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50149},"rest":"https://alion.io/mcp/rest/get_company?id=50149"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgallagher-technical-supporttrainer-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgallagher-technical-supporttrainer-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgallagher-technical-supporttrainer-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gallagher-technical-supporttrainer-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgallagher-technical-supporttrainer-intern"}]}