{"id":1262765,"url":"https://alion.io/job/galvanize-therapeutics-inc-senior-service-engineer","title":"Senior Service Engineer","company":{"id":3783850,"name":"Galvanize Therapeutics® Inc","domain":"galvanizetx.com","url":"https://alion.io/company/galvanizetx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redwood City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"FMEA","optional":false},{"name":"ISO 13485","optional":false}],"status":"live","first_seen_at":"2026-06-29T23:05:30Z","employer_posted_date":"2026-06-29","last_verified_at":"2026-11-03T03:23:10Z","board_verified":true,"closed_at":null,"days_open":126,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":125},"description":"About Galvanize Therapeutics\nGalvanize is a biomedical platform company operating at the convergence of engineering, biology, and healthcare delivery, aiming to deliver life-changing solutions to patients and their doctors. We design and develop Pulsed Electric Field Systems to achieve meaningful and lasting therapeutic outcomes for patients.\nAbout the role\nThis position is responsible for hands-on troubleshooting and repairing medical devices, developing and validating refurbishment and recertification processes, and improving manufacturing and production processes. The engineer will ensure serviced and recertified medical device products meet required safety, performance, quality, and regulatory standards.\nQualifications\nBachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, Manufacturing Engineering, or related discipline. \n5+ years of relevant experience in medical device engineering, service, repair, recertification, manufacturing, or a related technical field involving regulated products. \nStrong hands-on electrical, electronic, mechanical, and electromechanical troubleshooting and diagnostic skills, with a solid understanding of electronics, power systems, and structured troubleshooting methodologies. \nExperience working with medical devices, medical equipment, electronics, or other regulated products. \nAbility to read and interpret electrical schematics, wiring diagrams, engineering drawings, service manuals, and technical specifications. \nExperience with diagnostic and test equipment, service software, and software/firmware updates. \nKnowledge and hands-on application of ESD principles and controls in production environments. \nStrong problem-solving, root-cause analysis, failure-analysis, and FMEA capabilities, with strong analytical and communication skills. \nExperience providing technical direction, training, mentoring, or supervision to technicians or technical personnel. \nAbility to develop clear technical documentation, work instructions, service procedures, service reports, test methods and other related documents. \nExperience with process, equipment, product, or fixture validation/verification, including working knowledge of IQ/OQ/PQ. \nDemonstrated experience with continuous improvement and familiarity with lean manufacturing principles. \nAbility to work independently, manage multiple priorities, and perform effectively in an onsite, hands-on environment. \nFamiliarity with ISO 13485, FDA requirements, CAPA, and medical device quality systems. \nPrior servicing experience with medical devices and equipment preferred. \nWhat you'll do\nTroubleshoot, diagnose, repair, test, calibrate, and maintain medical devices, including mechanical, electrical, electronic, electromechanical, software, firmware, and system-performance issues. \nPerform complex troubleshooting and failure analysis using schematics, service documentation, system data, diagnostic tools, calibrated test equipment, fixtures, torque tools, multimeters, and software-based procedures. \nRespond to scheduled and unscheduled service needs to support system reliability, uptime, and customer satisfaction. \nAnalyze discrepant production components, assemblies, and field returns; identify root causes and implement corrective and preventive actions. \nProvide remote technical support, escalate complex and unfamiliar technical issues appropriately, and collaborate with R&D Engineering, Quality, Customer Service and other cross-functional teams. \nSupervise, train and mentor technicians on device operation, troubleshooting, maintenance, and safety procedures. \nManage assigned spare parts, calibrated tools, service equipment, laptops, and other company assets in accordance with established controls. \nDevelop, validate, and improve processes for inspecting, repairing, testing, and recertifying returned medical devices. \nEstablish and maintain inspection, repair, testing, verification, and acceptance criteria to ensure recertified devices meet defined safety, performance, efficacy, and quality requirements. \nDevelop manufacturing, assembly, and production testing processes through engineering changes \nSupport post-manufacturing updates, including hardware changes, part replacements, and software or firmware updates for product launches and customer-specific requirements. \nDevelop, update and maintain service procedures, work instructions, MPIs, test methods, fixtures, tooling, and process controls to improve serviceability, quality, and manufacturing efficiency. \nAnalyze service, manufacturing, and failure data to identify recurring issues and drive improvements in reliability, quality, yield, turnaround time, efficiency, and cost. \nProvide service and failure-analysis feedback to R&D Engineering to improve product design, reliability, serviceability, and maintainability. \nParticipate in failure investigations, nonconformances, CAPA, customer complaints, and root-cause analysis. \nMaintain complete and accurate service, testing, validation, and manufacturing records, including work orders, travelers, service reports, inspection documentation, parts usage, time records, and product-performance information using Oracle NetSuite, Arena, and internal systems. \nPerforms other duties as required and assigned. \nThis position is based at the Galvanize Therapeutics office in Redwood City, CA and requires you to be in the office. This is not a remote position.\nThis role pays between $120,000 and $150,000 per year, and your actual base pay will depend on your location, skills, qualifications, and experience.\nGalvanize offers a robust benefits package to full-time employees, including medical, dental, and vision coverage, life insurance, short- and long-term disability protection, 401(k), and flexible paid time off.\nGalvanize Therapeutics is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.\nWe will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.","description_format":"text","description_chars":6392,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices"],"lifecycle":[{"event":"open","at":"2026-09-25T21:07:35Z"},{"event":"close","at":"2026-10-22T01:19:32Z"},{"event":"reopen","at":"2026-10-23T21:53:06Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.607,"p_room":0.28,"age_days":125,"expected_fill_days":57,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/galvanize-therapeutics-inc-senior-service-engineer","json_url":"https://alion.io/job/galvanize-therapeutics-inc-senior-service-engineer.json","meta":{"generated_at":"2026-11-03T03:55:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5367,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3783850},"rest":"https://alion.io/mcp/rest/get_company?id=3783850"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgalvanize-therapeutics-inc-senior-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgalvanize-therapeutics-inc-senior-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgalvanize-therapeutics-inc-senior-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/galvanize-therapeutics-inc-senior-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgalvanize-therapeutics-inc-senior-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1262765}},{"tool":"search_jobs","arguments":{"company":"galvanizetx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1262765},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}