{"id":1395523,"url":"https://alion.io/job/galveston-county-tx-sr-applications-support-analyst","title":"Sr. Applications Support Analyst","company":{"id":1803852,"name":"Galveston County, TX","domain":"galvestoncountytx.gov","url":"https://alion.io/company/galvestoncountytx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Moody, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":181000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":false},{"name":"Java","optional":false},{"name":"MS SQL","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"SSIS","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-20T04:43:22Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Thank you for your interest in a career with County of Galveston. Please click on the Apply button if interested in this job.\nGeneral Description\nThe purpose of this class is to provide technical and functional support, administration, analysis, configuration, integration, and lifecycle support for enterprise, departmental, and line-of-business applications. The position independently analyzes application and business process issues; develops and implements technical solutions; supports system implementations, upgrades, integrations, and enhancements; and serves as a senior technical resource to County departments and other Information Technology staff. The position requires technical knowledge, independent judgment, and the ability to translate operational requirements into effective and supportable technology solutions.\nDuties and Responsibilities\nThe functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.\nProvides technical and functional administration, configuration, maintenance, support, and troubleshooting for assigned enterprise, departmental, and line-of-business applications.\nServes as a primary technical resource for assigned applications and maintains advanced knowledge of system functionality, configuration, integrations, dependencies, data, security, and related business processes.\nInvestigates and resolves complex application incidents, problems, and service requests; performs root-cause analysis; identifies recurring issues; and implements or recommends appropriate corrective actions.\nManages assigned incidents, service requests, enhancements, and other application work through the departmental ticketing system and completes work in accordance with established priorities and service level expectations.\nDevelops, maintains, and supports application configurations, workflows, reporting, integrations, interfaces, APIs, data exchanges, automated processes, and related technical components within assigned areas of responsibility.\nUses relational databases, query tools, reporting technologies, and other technical resources to analyze data, troubleshoot application issues, evaluate system performance, and support operational requirements.\nAnalyzes business and operational requirements and partners with County departments to evaluate application capabilities, identify process improvements, and develop appropriate technical solutions.\nProvides advanced technical support for application implementations, upgrades, migrations, enhancements, and modernization initiatives, including configuration, testing, data validation, deployment, documentation, and transition to operational support.\nWorks with software vendors and service providers to troubleshoot issues, coordinate technical support, evaluate product capabilities, and resolve escalated problems.\nDevelops and maintains technical and functional requirements, system documentation, test plans, support procedures, knowledge articles, and other documentation necessary to support assigned applications.\nProvides technical guidance, knowledge transfer, and assistance to Applications staff and other Information Technology personnel and may lead application-related technical activities or work efforts within assigned areas of responsibility.\nEnsures application changes and support activities are performed in accordance with established change management, cybersecurity, testing, documentation, and technology governance requirements.\nCollaborates with other Enterprise Services functions to troubleshoot issues, support technology initiatives, and ensure applications operate effectively within the County's technology environment.\nPerforms related work as assigned.\nMinimum Education and Experience Requirements:\nRequires a bachelor’s degree in information technology, computer science, information systems, or a closely related field; or an equivalent combination of education, training, and experience.\nRequires three years of progressively responsible experience in enterprise or business applications, systems analysis, application support, application development, systems integration, database technologies, or a closely related field.\nRequires experience in several of the following areas:\nEnterprise, departmental, or line-of-business application administration and support. \nMicrosoft SQL Server or comparable relational database technologies. \nSystems integration, interfaces, APIs, data exchange, or automated processes. \nApplication configuration, workflow development, or system administration. \nApplication implementations, upgrades, migrations, testing, and lifecycle support. \nSoftware development or scripting using C#, .NET, Java, PowerShell, SQL, or comparable technologies. \nReporting, data integration, and automation technologies, including SSRS, SSIS, or comparable tools. \nApplication security, access controls, change management, and technical documentation. \nBusiness and systems analysis and translation of operational requirements into technical solutions. \nRequires effective analytical, problem-solving, communication, documentation, and customer service skills.\nPhysical Demands/Work Environment:\nPhysical demands refer to the requirements for physical exertion and coordination of limb and body movement.\nUnavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.\nThe work is primarily performed in an office environment and requires prolonged periods of sitting and use of computers and other standard office equipment.\nThe employee may occasionally stand, walk, bend, stoop, reach, and lift or move equipment or materials weighing up to 25 pounds.\nThe position may require travel between County facilities and work outside of normal business hours to support system implementations, upgrades, maintenance activities, or operational emergencies.\nEmergency Preparedness Tier Level: 2\nSpecial Certifications and Licenses:\nMust maintain CJIS Compliance.\nMust possess a valid TX Driver’s license.\nDepartment: Information Technology\nSalary: $76,196.00\nThe County of Galveston is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, age, disability, gender identity or expression, genetic information, veteran status or any other characteristic protected by law.","description_format":"text","description_chars":6498,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital 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