{"id":2502733,"url":"https://alion.io/job/gamed-application-support-engineer-mfx","title":"Application Support Engineer (m/f/x)","company":{"id":4380147,"name":"Gamed","domain":"gamed.com","url":"https://alion.io/company/gamed-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Graz, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"MS SQL","optional":false}],"status":"live","first_seen_at":"2026-03-31T12:05:12Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-15T10:33:09Z","board_verified":true,"closed_at":null,"days_open":198,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":197},"description":"Your Responsibilities in Our Team\nYou will independently handle first- and second-level support and serve as the main point of contact for our customers regarding incidents, questions, and suggestions for improvement.\nYou will independently analyze and process requests through our ticketing system, document solutions in a clear and traceable manner, and escalate technical issues as needed.\nYou will work closely with the development team to identify the root causes of issues and coordinate fixes through to communicating the resolution back to customers.\nYou will plan and carry out functional and performance tests and contribute to software quality assurance.\nYou will improve support workflows, automation, and deployment processes, and evaluate where new tools and AI can provide meaningful support.\nWhat We Expect from You\nYou have at least 3 years of experience in software support, ideally gained within a team of at least 3 people.\nYou have hands-on experience in first- and second-level support and approach technical problems analytically and with a strong customer-service mindset.\nYou have solid technical expertise, preferably in networks, operating systems (Microsoft), and databases (Oracle, MSSQL).\nKnowledge of DevOps topics such as CI/CD, deployment, and monitoring is an advantage.\nYou have completed relevant education or training in IT, software, or a production-related field (technical college, university of applied sciences, or university).\nYou are a team player who works independently, reliably, and with a solution-oriented mindset, while maintaining an overview even under pressure.\nYou have excellent German and good English skills.\nWhat We Can Offer You\nA diverse and enthusiastic team, a stimulating variety of activities and independent working\nA pleasant working atmosphere and regular joint events\nA modern workplace with good public transport connections\nA wide range of career opportunities due to our flat hierarchy and dynamic company development\nExciting projects with large companies in the industrial environment\nFurther training opportunities and home office days\nFresh fruit, free drinks and sweets for regular refreshment\nFree parking, subsidised public transport ticket and bicycle leasing\nFor legal reasons, we state here the minimum basic salary based on the IT collective agreement of € €3.957,00 gross per month (14 times p.a.) for full-time employment. For this position, we offer an attractive salary commensurate with your qualifications, skills and experience.\nWe are looking forward to your application!\nApply now\nIf you have any questions, please contact us at .\nYou can find all information about how we process your application data and how you can exercise your rights in our Careers Data Privacy Statement.","description_format":"text","description_chars":2784,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-14T06:36:42Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.225,"p_room":0.28,"age_days":197,"expected_fill_days":30,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/gamed-application-support-engineer-mfx","json_url":"https://alion.io/job/gamed-application-support-engineer-mfx.json","meta":{"generated_at":"2026-10-15T13:44:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21065,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4380147},"rest":"https://alion.io/mcp/rest/get_company?id=4380147"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgamed-application-support-engineer-mfx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgamed-application-support-engineer-mfx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgamed-application-support-engineer-mfx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gamed-application-support-engineer-mfx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgamed-application-support-engineer-mfx"}]}