{"id":2327714,"url":"https://alion.io/job/games-global-product-operations-specialist","title":"Product Operations Specialist","company":{"id":1930947,"name":"Games Global™","domain":"gamesglobal.com","url":"https://alion.io/company/games-global","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":62000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4091},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T07:58:09Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-24T22:49:23Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Overview\nWelcome to the Games Global world. We’re changing the rules of the game. Providing 1,300+ exclusive games from some seriously talented studios and not to mention a record-breaking progressive jackpot network, we help operators level up and create their perfect lobby.\nThe Jackpot Product team is responsible for product direction and managing operations across the jackpot network. The team regularly engages with customers, commercial teams and technical teams across the organisation to drive jackpot priorities and evangelise the product suite. Progressive jackpots are a high value product line which is crucial to Games Global and its customers. Games Global is a leading jackpot supplier providing several iconic jackpot franchises across a large customer base in all major regulated markets.\nWe are looking for a Product Operations Specialist to provide specialist support and expertise in the management of the Games Global jackpot network. The role includes operational actions and tasks implementing the jackpot strategy, deep subject matter expertise, customer engagement, product delivery, data analysis and product research. This role is a key contributor to the smooth operation of Games Global jackpots.\nResponsibilities\nEnsure efficient delivery of game, jackpot and customer setups\nProcess jackpot wins and the associated tasks related to customer payouts\nCreate and document processes which protect revenue and streamline delivery\nEnsure our processes scale with the increasing demand for our products \nPerform jackpot reporting and external audits to remain compliant\nSupport the delivery of the Jackpot strategy, working with wider stakeholders\nDevelop internal and external relationships to support uptake and drive performance\nProvide support and expertise on the jackpot suite to internal and external stakeholders\nFeedback on customer requirements and live issues to internal product and development teams\nTranslate commercial requirements to actionable tasks for product teams\nSupport projects and new product releases ensuring optimal delivery meeting business requirements\nQualifications\n5+ Years working in a product operations environment\nExperience in end-to-end delivery of projects and new products \nExperience managing production systems, content and tools\nExperience in customer engagement and service delivery\nKnowledge of casino products and games within iGaming\nKnowledge of jackpot product fundamentals within iGaming\nKnowledge of regulatory compliance & markets\nProficient in data reporting and analysis \nExcellent oral and written communication skills \nLeadership in customer engagement and service delivery \nPreferred Skills\nExperience in the casino or gaming industry is highly advantageous but not compulsory\nWhy Join Us?\nGames Global offers a vibrant and inclusive culture, opportunities for professional growth, and achance to be a part of an innovative team shaping the future of iGaming. We offer competitivecompensation, comprehensive benefits, and a work environment that encourages creativity andcollaboration. We’re looking forward to hearing from you!\nEqual Opportunities Statement\nGames Global is committed to fostering a diverse and inclusive work environment. We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and communities. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, neurodiversity or any other protected status. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected across all our teams. Join us and be a part of an organisation that is truly committed to creating a level playing field for everyone.\nKindly be aware that in order to be employed at Games Global, you need to be 18 years of age or older, in accordance with our industry requirements.","description_format":"text","description_chars":3875,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T07:58:09Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.893,"p_room":1,"age_days":11,"expected_fill_days":36,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/games-global-product-operations-specialist","json_url":"https://alion.io/job/games-global-product-operations-specialist.json","meta":{"generated_at":"2026-10-25T01:46:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2692,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1930947},"rest":"https://alion.io/mcp/rest/get_company?id=1930947"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgames-global-product-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgames-global-product-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgames-global-product-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/games-global-product-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgames-global-product-operations-specialist"}]}