{"id":3315143,"url":"https://alion.io/job/gamuda-assistant-manager-it-application","title":"Assistant Manager - IT Application","company":{"id":2962029,"name":"Gamuda Berhad","domain":"gamuda.com","url":"https://alion.io/company/gamuda-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":257},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"ITIL","optional":false},{"name":"MySQL","optional":false},{"name":"SQL","optional":false},{"name":"Power Apps","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-27T04:58:00Z","employer_posted_date":null,"last_verified_at":"2026-10-27T04:58:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Job description:\n\nJob SummaryIT Business Support will provide advanced technical support and troubleshooting assistance to internal business users. This role involves resolving complex IT issues, managing IT projects, maintaining IT infrastructure, and ensuring the smooth operation of business systems and applications. Also, will contribute to developing and implementing IT policies and procedures and act as a technical resource for junior team members. Primary focus will be on IT Application Management & Support (e.g Leisure & Hospitality, Leasing, Retail & Malls). \n Key ResponsibilitiesLead the application team in managing, supporting, and maintaining all existing IT applications while acting as the primary point of contact between IT and business stakeholders.\nServe as the Division's business analyst by supporting the development, implementation, and enhancement of applications and business processes. Ensure smooth daily operations, system availability, and effective adoption of new technologies.\nLead the setup, configuration, administration, and support of business applications and systems, including POS platforms such as Xilnex and Yardi, supporting Ticketing, Retail, and F&B operations. Manage system configurations including pricing, promotions, interfaces, postings, and e-invoicing across current and future platforms, including online channels.\nParticipate in application project implementations, including installation, configuration, testing, and validation activities to ensure successful deployment.\nCoordinate with service providers and vendors to analyze, troubleshoot, resolve, and document application-related issues beyond the capability of IT Support or Group IT teams. Provide regular updates and escalate critical issues to the IT Support Manager when required.\nMaintain high availability and reliability of application services to support secure, efficient, and uninterrupted business operations across departments.\nManage application upgrades, patches, and version updates to ensure systems remain current, secure, and fully supported.\nPerform application backup and restoration activities in compliance with financial, operational, and business requirements.\nProvide alternative solutions and recovery support during application failures to minimize disruption and enable timely business resumption.\nProvide application expertise and technical support during Disaster Recovery planning, testing, and execution.\nSupport budget planning and procurement activities for IT applications, software, services, and solutions, ensuring cost efficiency and alignment with business objectives.\nEnsure all applications comply with organizational governance, risk management, security requirements, and access management review processes.\nPerform any other duties and responsibilities assigned by Management as required.\n QualificationsBachelor's degree in Information Technology, Computer Science, or a related field. \n\nRelevant IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft certifications) are preferred. \n\n Skills & AbilitiesCloud Computing: Knowledge of Google Cloud or similar cloud platforms to support scalable, reliable, and efficient IT solutions.\nEnd-User Support: Proficient in supporting mobile devices, laptops, desktops, POS systems, printers, office application software, and telephony services within the Division's technology environment.\nIndustry-Specific Experience: Minimum 5 years of experience supporting IT operations in themed parks or similar large-scale environments involving Ticketing, F&B, Retail, Online Platforms, and System Interfaces.\nDatabase and Application Management: Familiarity with MySQL/SQL databases and corporate application systems such as ERP platforms is advantageous.\nCertifications and Technical Skills: Certifications such as ITIL V4 and PMP are highly desirable, together with knowledge of Microsoft 365 products, including Power Apps and Power BI.\nStaff Management: Minimum 3 years of experience managing and supervising IT staff, ensuring effective operations, resource planning, teamwork, and service delivery.\nFlexibility and Availability: Ability to work beyond standard hours, including weekends, public holidays, and off-days on a rotational basis when required. Must be available to respond promptly to emergencies and unexpected operational requirements.\nMobility: Must have reliable personal transportation and the ability to travel between different work locations as required.\nStakeholder Communication: Ability to communicate effectively with stakeholders at all levels, demonstrating integrity, analytical thinking, strong problem-solving skills, and professionalism.\nWork Capability: Resourceful, hardworking, and able to work independently with minimal supervision while managing multiple tasks, priorities, and deadlines under pressure.\nService Management and Leadership: Strong people management skills with the ability to assign tasks, prioritize workloads, monitor ticket progress, and ensure service level agreements (SLAs) are achieved.\nPersonal Attributes: Strong attention to detail, adaptability, and commitment to continuous improvement, operational efficiency, and service excellence.\n Expected Minimum Years of Experience5 Years and above","description_format":"text","description_chars":5269,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Video Production","Video Marketing"],"lifecycle":[{"event":"open","at":"2026-10-27T04:58:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["seen:2","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/gamuda-assistant-manager-it-application","json_url":"https://alion.io/job/gamuda-assistant-manager-it-application.json","meta":{"generated_at":"2026-10-29T18:11:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26924,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2962029},"rest":"https://alion.io/mcp/rest/get_company?id=2962029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgamuda-assistant-manager-it-application"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgamuda-assistant-manager-it-application"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgamuda-assistant-manager-it-application"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gamuda-assistant-manager-it-application\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgamuda-assistant-manager-it-application"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3315143}},{"tool":"search_jobs","arguments":{"company":"gamuda.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3315143},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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