{"id":1125459,"url":"https://alion.io/job/gamutindustries-account-manager","title":"Account Manager","company":{"id":15784,"name":"Gamutindustries","domain":"gamutindustries.com","url":"https://alion.io/company/gamutindustries","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"GMT","utc_offset_min":0,"utc_offset_max":0},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["GB","PR"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":116000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"closed","first_seen_at":"2026-09-22T19:31:16Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-06T20:11:04Z","board_verified":false,"closed_at":"2026-10-06T20:11:04Z","days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.\nPosition Overview \nAs an Account Manager, you’ll manage a portfolio of strategic clients, building trusted partnerships with senior stakeholders and guiding them through their digital transformation journey. With a consultative and insight-led approach, you’ll identify growth opportunities, drive cloud adoption, and deliver measurable impact across efficiency, profitability, and client service. This role is ideal for a results-driven professional passionate about helping law firms modernize and accelerate their transition from on-premises to cloud. \nWorking cross-functionally with Solutions Architects, Product, Customer Success, and Marketing, you’ll craft tailored strategies that align to each client’s business goals. Success in this role means exceptional retention, account growth, and driving the modernization of the legal industry through innovation and technology. \nWork Arrangement: Remote \nThis role requires the individual to be based in UK Time Zone (GMT/BST) \nResponsibilities\nBuild and sustain deep, trusted relationships with a portfolio of law firm and corporate legal clients, serving as their primary point of contact and strategic partner.\nDrive account growth by uncovering and executingagainst upsell and cross-sell opportunities aligned to client goals, operational challenges, and evolving business needs.\nMaintainaccurateand up to date account planning records within the CRM against all accounts assignedas well as generatedopportunities; forecasting accuratelythe close dates and next steps for sales pipeline. \nProactively manage the customer lifecycle by addressing inquiries, resolving issues swiftly, and ensuring a consistently high levelof satisfaction and loyalty.\nLeverage customer health data and engagement trends to identifyat-risk accounts early and develop proactive retention strategies.\nCollaborate with Solutions Consultants to design and deliver compelling value propositions, tailored demonstrations, and ROI-driven proposals.\nPartner closely with Customer Success to ensure smooth onboarding, adoption, and long-term product utilizationacross multiple stakeholders.\nProvide structured feedback to Product and Solutions teams to influence roadmap priorities and ensure customer requirements are reflected in future releases.\nServe as a customer advocate internally, representingclient perspectives in decision-making forums and championing continuous improvement in service delivery.\nEducate customers on best practices, new functionality, and industry trends to help them maximize value from our solutions and position the company as a trusted thought leader.\nPerform other duties as assigned to support departmental and company objectives. \nQualifications \nBachelor's Degreein Business, Marketing, or equivalent experience.\n3-5 years of experience in Account Management, Customer Success, or Strategic Sales within SaaS, Legal Tech, or Professional Services.\nProven success managing enterprise or strategic accounts, with a track record of exceeding retention and growth targets.\nStrong understanding of cloud-based software solutions and experience leading clients through on-premises to cloud transitions.\nExceptional relationship-building and executive communication skills, with the ability to influence and advise senior stakeholders.\nAnalytical and commercially minded, with the ability to translate customer goals into actionable account strategies.\nHighly collaborative and comfortable working cross-functionally across Product, Solutions, and Customer Success teams.\nStrategic thinker with a proactive, solutions-oriented mindset and strong attention to detail.\nStrong proficiency in CRM tools (Salesforce preferred) and experience managing renewals, forecasts, and pipeline in complex sales environments.\nAbility to travel up 25-50% as business needs require\nRole requires the following physical capacity:Moderate: 20-50 lbs - frequent lifting, bending, or standing \nMust be legally authorized to work inUnited Kingdom; Elite does not provide employment sponsorship for this position \nBenefits\nCompetitive Compensation Package\nComprehensive Healthcare Coverage (Health, Dental, Vision)\nRetirement Savings Plan with an Employer Contribution\nProfessional Development Opportunities\nTuition Reimbursement\nParental Leave\nTime Off\nWellness Initiatives\nEmployee Assistance Program\nGenerous Global Parental Leave\nCalm, free premium subscription\nEmployee Discount Program\nPlease note that we do not offer sponsorship for this position.\nAdditional Information\nAt Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.\nIn our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.\nOur diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.\nAs a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.\nWe also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.\nWe are not accepting applications submitted through recruiting agencies.","description_format":"text","description_chars":6742,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Hybrid work","Parental leave","Professional development","Retirement plans"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Puerto Rico","iso":"PR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Software"],"lifecycle":[{"event":"open","at":"2026-09-22T21:18:06Z"},{"event":"close","at":"2026-10-06T20:11:04Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/gamutindustries-account-manager","json_url":"https://alion.io/job/gamutindustries-account-manager.json","meta":{"generated_at":"2026-10-06T22:00:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2059,"day_limit":5000,"remaining_today":2941,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15784},"rest":"https://alion.io/mcp/rest/get_company?id=15784"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgamutindustries-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgamutindustries-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgamutindustries-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gamutindustries-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgamutindustries-account-manager"}]}