{"id":1618831,"url":"https://alion.io/job/gandaracenter-program-manager-dds","title":"Program Manager | DDS","company":{"id":2002777,"name":"Gandara Center","domain":"gandaracenter.org","url":"https://alion.io/company/gandaracenter","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"C","score":59,"open_postings":41,"ghost_share":0.683,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T17:02:47Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-30T23:42:04Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":49},"description":"Position Purpose and Objectives:\nTo provide leadership for the DDS Program, establishing open communication, support, and accountability among workers and consumers. S/he is accountable to the DDS Program Director, who is responsible for providing supervision and training. The Program Manager is one who actively promotes the philosophy of the DDS Program, and maintains a high level of commitment to the program.\nWhy Work for Gandara:\nExplore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!\nBenefits:\nRetirement Plan 403(b)\nHealth, Dental, Vision, Pet and Life Insurance\nPaid vacations\nPaid holidays\n8 discretionary days\nMileage Reimbursement\nAdditional Benefits:\nCareer Growth Opportunities\nCulturally Diverse population\nStudent Loan Forgiveness Eligibility\nClinical Licensing Support\nJob Title: Program Manager\nSalary Range : $55,000 - $60,000\nWork Location: Springfield, Ma.\n*Bilingual Candidates Encouraged to Apply\n*EOE M/F/D/V\n*Union/Non-Union\nClient Services Responsibilities\nTo be accountable for the quality and quantity of all services provided by the program.\nTo hire, terminate, promote, evaluate and discipline staff as needed.\nTo schedule and coordinate program activities with staff.\nTo promote the right of people with mental retardation to exercise choice and to make meaningful decisions in their lives.\nTo respect the dignity of each individual through vigorous promotion of the human and civil rights which, in part, strives to keep people free from abuse or neglect.\nTo ensure that adequate services and flexible resources are non-intrusive, cost effective and provided by qualified, trained personnel to meet individual needs and preferences.\nTo empower individuals and their families to speak out for themselves and others, initiate ideas, have choices and make decisions about needed supports.\nTo provide entry to services through a single, local and familiar community setting.\nTo operate according to approved management practices.\nScreen all referrals to the program.\nTo be responsible to see that client records are kept accurate and up to date.\nTo conduct meetings with staff for administrative and clinical purposes.\nTo be available to implement job functions both in and out of the Center as well as to respond to crisis that may occur with a client at any time while in our care.\nTo devise treatment plans (PSTP/ISP), review them quarterly, and supervise staff implementation of plans.\nTo perform assessment on all referred/admitted consumers to programs.\nTo supervises all operations/client care provided by the clinical staff of the program.\nTo manage client’s clinical services; overall management of treatment planning process.\nTo assure adherence to program treatment philosophy.\nTo develop accountability systems for staff and clients.\nTo deliver services to any client in the program in the event that the assigned staff is unavailable.\nTo develop strong, supportive relationships with consumers.\nTo provide for crisis intervention.\nTo provide for client and staff care and safety, and adheres to all safety measures.\nTo adhere to program and agency policies and procedures.\nTo oversee the supervision and training of all program staff.\nTo perform other duties as assigned by the Director of Adult Residential Services.\nAdministrative Responsibilities/Record Keeping\nTo be responsible for developing, coordinating and implementing program quality management and improvement plan.\nTo be responsible for compliance with DDS licensing and rehabilitation option certification.\nTo be responsible for the submission of program monthly reports.\nTo facilitates and attends scheduled staff meetings.\nTo maintain client records in accordance with standard format and timetables.\nTo maintain program adherence to state license and regulation procedures.\nTo review and authorize all vouchers, expenditures and billing.\nTo plan, monitor and amend program budget.\nTo write contract proposals, and develops proposals for new program components as needed.\nTo facilitate employment practices of the program.\nTo attend scheduled supervisory meetings.\nTo conduct regular supervision meetings with subordinates and performs annual performance appraisals.\nTo maintain assigned financial record keeping and submit requests and/or report accurately and in a timely manner.\nTo accurately complete and submit timesheets weekly and in a timely manner.\nTo be available to implement job functions both in and out of the Agency as needs require and/or Agency policy permits.\nTo submit acquisition orders for supply procurement per established Agency procedures.\nTo ensures program compliance of all Agency policies and funding sources.\nProgram and Staff Development Services\nTo enhance public awareness of the valuable roles persons with mental retardation assume in society through promotion of physical and social integration.\nTo coordinate and/or provide training to program staff\nTo plan effective administration of the program which includes but is not limited to developing written procedures of the program, securing adequate staffing, program monitoring and program evaluation.\nTo assist in annual program planning and report writing as it relates to the program.\nTo assist in the monitoring of personal effectiveness in implementing job functions.\nTo plans and oversees effective administration of the program, which includes but is not limited to, developing written procedures for the program, program monitoring, and program evaluation.\nTo represents the agency in a professional manner.\nTo conduct long term planning of program’s goals and objectives.\nTo develop systems to assure that all services are effectively delivered.\nTo develop systems to monitor the quality of all program activities.\nTo work within processes and procedures of referral source.\nTo be able to react positively to change and to handle other tasks assigned due to changing environments.\nTo participate in all marketing/outreach services which will promote and increase service delivery.\nTo coordinates the program’s quality and utilization management efforts.\nMinimum Qualifications\nMust have a master’s degree in social work, psychology, counseling, or related field.\nMust have a minimum of three years of experience working with mentally ill.\nMust have two years of supervisory experience.\nMust have valid driver’s license\nMust meet Agency requirements for driving history records.\nMust be bilingual Preferred\nMust have availability of an automobile to transport clients or perform other supportive services as necessary","description_format":"text","description_chars":7038,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T20:40:01Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long 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