Shift Supervisor | DYS-NEXT

Why Work for Gandara:

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

Benefits:

• Retirement Plan 403(b)
• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement

Salary:

• Salary | $55,000

Additional Benefits:

• Career Growth Opportunities
• Culturally Diverse population
• Clinical Licensing Support

Job Title: Milieu Manager | Shift Supervisor

Work Location: Greater Springfield Area

*Bilingual Candidates Encouraged to Apply

*EOE M/F/D/V

*Union/Non-Union

DUTIES AND RESPONSIBILITIES

• Youth Services Responsibilities
• Supervise the daily operation of assigned shifts to ensure a safe, structured, and therapeutic residential environment.
• Provide direct supervision and support to youth in accordance with DYS regulations, agency policies, and program expectations.
• Ensure implementation of individualized service plans and independent living goals.
• Reinforce DBT skills taught by the Clinician and monitor completion of daily DBT Diary Cards.
• Coach youth in emotional regulation, interpersonal effectiveness, problem-solving, and healthy decision-making.
• Promote Positive Youth Development (PYD) by integrating the Five Cs, DYS Core Values, and the Positive Behavior Incentive Program into daily programming.
• Ensure each youth receives consistent advocacy and mentoring through the Enhanced Advocacy Program.
• Facilitate and monitor independent living skill development, including:
• Budgeting and financial literacy
• Meal planning and cooking
• Household management
• Transportation and community navigation
• Employment readiness
• Educational participation
• Personal responsibility and self-care
• Conduct routine room inspections, wellness checks, and safety rounds.
• Respond to behavioral crises, emergencies, and incidents using trauma-informed and non-coercive intervention techniques.
• Assist with youth admissions, orientations, and successful program transitions.
• Provide transportation and community supervision as assigned.
• Immediately notify program leadership of significant incidents, AWOL events, abuse or neglect concerns, PREA allegations, medical emergencies, or other situations requiring administrative notification.
• Perform other duties as assigned by the Assistant Program Director or Program Director.

Minimum Qualifications

• Must successfully complete all required DYS and agency training. Bachelor's Degree in Human Services, Criminal Justice, Psychology, Social Work, Education, or a related field preferred; Associate Degree with relevant experience may be considered.
• Minimum of three years of experience working with adolescents or young adults in residential
• care, juvenile justice, behavioral health, or human services.
• Previous supervisory or lead staff experience preferred.
• Experience working with justice-involved youth and trauma-affected populations preferred.
• Knowledge of DYS regulations, trauma-informed care, Positive Youth Development, DBT, and crisis intervention preferred.
• Must obtain and maintain all required DYS, EEC, CORI, SORI, and agency background clearances.
• Must possess a valid Massachusetts driver's license.
• Must meet agency driving requirements.
• Must successfully complete all required DYS and agency training.

Working Conditions

• This is a full-time, 40-hour-per-week position with flexibility to work days, evenings, weekends, holidays, and overnight shifts as program operations require.
• May serve in an on-call supervisory capacity as assigned.
• Requires transportation of youth to educational, vocational, medical, recreational, and community appointments.
• Requires responding to behavioral crises and emergency situations within a residential setting.
• Must comply with all DYS regulations, contractual requirements, agency policies, and licensing standards.
• Represents the agency professionally in all interactions with youth, families, DYS personnel, and community partners

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.