{"id":2116743,"url":"https://alion.io/job/gap-group-customer-support-coordinator","title":"Customer Support Coordinator","company":{"id":2619493,"name":"GAP Group","domain":"gap-group.co.uk","url":"https://alion.io/company/gap-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tilbury, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":48000,"period":"year","method":"role_country_seniority_unknown","sample_n":335},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-10-08T23:29:26Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T23:45:09Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"General information\nReference\n012047\nPublication start date\n23/09/2026\nJob description\nGeneral Admin\nPost description\nCustomer Support Co-ordinator\nVacancy details\nDivision\nRegional Sales - Sales\nTitle\nCustomer Support Coordinator\nContract type\nPermanent Full Time\nVacancy location\nLocation\nIslay House, Dock Road, Tilbury, RM187EQ\nLocation\nUnited Kingdom, South East, South East Regional Support\nRequester\nNumber of positions to be provided\n1\nEmployment Details\nContract hours\n35.25\nAbout the role\nThe Role\nAre you ready to bring your energy, drive, and customer-first mindset to a fast-paced, high-impact role? We're looking for an enthusiastic Customer Support Coordinator to join our dynamic Regional Sales division. If you thrive on building relationships, love solving problems, and enjoy the buzz of a busy depot environment, this is your opportunity to shine.\nAs the first point of contact for our regional customers, you'll play a vital role in delivering exceptional service and driving our success. From managing hire requests to customer support and resolving queries, you'll be the go-to expert who keeps everything running smoothly. It's a challenging, rewarding role that offers real career progression in a business that's growing fast.\nIf you're passionate about customer service, thrive under pressure, and want to be part of a supportive, ambitious team, then this could be the opportunity you've been waiting for.\nAbout You\nWhat You'll Be Doing\nProviding a prompt and efficient service to customers and the wider area sales team\nProcessing hire-related administration and handling customer and supplier queries with speed and accuracy\nMaximising revenue through effective equipment management and add-on sales\nResolving customer complaints and supplier issues with professionalism and efficiency What You'll Bring The ideal candidate will bring a mix of operational know-how, customer focus, and a proactive mindset, including:\nIdeally proven experience in a high-volume customer support role or similar fast-paced environment\nExcellent customer service skills with a commercial edge and a drive to increase sales\nStrong communication and organisational skills with great attention to detail\nConfident IT skills, including Outlook and Excel\nA team player who can also work independently and use their initiative\nExperience in the hire industry is a bonus - but if you've got the passion and willingness to learn, we'll support you every step of the way\nAbout Us\nYou'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider - supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.\nAs a family-run business with over 50 years of experience, we believe in doing things the right way. That means:\nMore investment in our equipment than anyone else in the industry, so you work with the best tools in the game\nRemaining fully independent, which lets us make agile, long-term decisions that support your success\nOffering real career growth, training, and development from day one\nSupport that values you - from generous holidays to Life Assurance and Health & Wellness Support Whether you're hands-on or customer-focused, there's a place for you at GAP where your work makes a difference. If you're up for the challenge and want to feel valued at work, then we'd love to hear from you! Ready to get started? Upload your CV and complete our short application, we'll take it from there. We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.","description_format":"text","description_chars":3842,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T23:29:26Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":20,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/gap-group-customer-support-coordinator","json_url":"https://alion.io/job/gap-group-customer-support-coordinator.json","meta":{"generated_at":"2026-10-13T02:40:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4065,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2619493},"rest":"https://alion.io/mcp/rest/get_company?id=2619493"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgap-group-customer-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgap-group-customer-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgap-group-customer-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gap-group-customer-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgap-group-customer-support-coordinator"}]}