{"id":3225943,"url":"https://alion.io/job/gap-inc-sr-support-technician","title":"Sr Support Technician","company":{"id":12256,"name":"Gap Inc","domain":"gapinc.com","url":"https://alion.io/company/gap","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":31,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":155000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T10:42:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Role\nIn this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include identifying opportunities leading to action and lead collaboratively with the team sharing knowledge, best practices, building processes and find solutions that improve our service delivery and employee engagement within our different support channels. This individual will also collaborate with cross-functional team members to reduce complexity of our systems and introduce scalable innovative technology. Must be flexible in supporting our employees on-site and remotely.What You'll Do\nLead and deliver best in class end user device hardware and application support across all support channels by troubleshooting and resolving our customer’s issues and technical support needs in a timely and professional fashion.\nResolve reported problems with complexity related to hardware, operating systems, applications, security/software updates, materials handling systems, and configuration issues by addressing the root cause or implementing a work around according to standard operating procedure\nCollaborate with technical project teams and external vendor partners to drive solutions in productivity and efficiency by leveraging technical knowledge and understanding of end user and infrastructure systems\nMake and create recommendations for new procedures to solve end user technology issues that are either routine or with complexity, which may have no existing policies or processes\nConduct training/technical support/onboarding to new team members. Advise and mentor junior team members. Develop communication skills to exchange complex information\nManage projects and program execution within area of specialty and ensures quality of work based on insight into employee feedback and expectations\nAssist in managing and optimizing technology devices, such as Apple and PC devices and applications.\nEnsure smooth operation and integration across all used technology platforms, including Macs, iPads, iPhones, and PCs.\nProvide technical support and troubleshooting for any technology related issues, ensuring timely resolution.\nWork with peer technical support team to support the research of emerging technologies and market trends that align with Gap Tech strategic goals.\nHelp identify opportunities to use new software and technologies to boost productivity and efficiency.\nAssist in implementing innovative solutions, collaborating with team members to promote adoption and maximize benefits.\nSupport cross-functional projects that integrate new innovations into business workflows.\nHelp monitor project timelines and deliverables to ensure successful implementation.\nAssist in collaborating with external vendors to explore technology solutions.\nHelp manage vendor relationships and support service delivery.\n\nWho You Are\nSome experience in a technology support role, particularly with iOS and Windows environments.\nBasic knowledge of operating systems and emerging technologies.\nStrong organizational skills with the ability to prioritize tasks and meet deadlines.\nGood communication and interpersonal skills, with a willingness to collaborate across teams.\nFamiliarity with hybrid enterprise environments,\nFamiliarity with supporting executives and the sense of urgency that demands.\nInterest in learning about agile methodologies and innovation testing.","description_format":"text","description_chars":3836,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Goods","Retail & Shop Systems","Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-10-25T05:52:15Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["conf:19","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/gap-inc-sr-support-technician","json_url":"https://alion.io/job/gap-inc-sr-support-technician.json","meta":{"generated_at":"2026-10-26T11:50:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16154,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12256},"rest":"https://alion.io/mcp/rest/get_company?id=12256"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgap-inc-sr-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgap-inc-sr-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgap-inc-sr-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gap-inc-sr-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgap-inc-sr-support-technician"}]}