{"id":2516650,"url":"https://alion.io/job/garamond-program-manager-servicenow","title":"Program Manager - ServiceNow","company":{"id":4416651,"name":"Garamond","domain":"garamond.uy","url":"https://alion.io/company/garamond-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":94000,"max_usd":175000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4158},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CI/CD","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-14T09:58:26Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T04:29:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nOVERVIEW\niTech AG is seeking an experienced Program Manager to lead the delivery of ServiceNow solutions in support of a federal client program.\nThis individual will serve as the primary client-facing lead, accountable for driving discovery, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream implementation.\nROLES AND RESPONSIBILITIES\nLead ServiceNow implementation programs leveraging native platform capabilities for project tracking, sprint management, and delivery governance keeping execution on-platform rather than in off-platform tools\nUtilize ServiceNow to manage backlogs, sprints, stories, and release planning across concurrent workstreams\nConfigure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities\nOversee all contract administration to ensure full compliance with deliverables, terms and conditions, service quality standards, and applicable federal government rules, regulations, and industry standards\nDirect and manage multiple, complex, and inter-related tasks and workstreams to support task order deliverables on schedule and within scope and budget\nMonitor program performance, costs, scope, and schedules to meet program and client objectives; identify, escalate, and mitigate risks proactively\nConfigure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities\nServe as the authorized client interface and primary point of accountability - acting as liaison between the client, oversight manager, technical monitor, and all support services across functional business and technology offices\nManage multiple vendors and subcontractors simultaneously across projects and operations and maintenance workstreams; supervise contractor personnel including performance feedback and day-to-day task direction\nOwn all program reporting including SLA performance, financial status, and staffing; manage contractor onboarding and offboarding and ensure timely access provisioning and clearance coordination\nAdvise and engage the client on key operational and strategic priorities, providing advisory support for complex challenges and ensuring on-time delivery of high-quality work products\nBuild strong relationships with stakeholders\nEnsure deliverables are clear, actionable, and implementation-ready\nCoordinate and lead cross-functional teams of architects, analysts, developers, and designers across multiple workstreams; facilitate sprint ceremonies, technical reviews, and stakeholder working sessions\nManage dependencies, risks, and issues across workstreams - escalating appropriately, driving resolution, and mentoring team members on agile practices and federal delivery norms\nDelegate and manage workstreams while ensuring consistency and quality\nReview and refine deliverables produced by supporting team members\nOther duties as assigned\nMINIMUM QUALIFICATIONS\n5+ years of experience as a project manager leading enterprise IT implementations\nMinimum of 3 years demonstrated experience in leading ServiceNow implementations.\nHands-on working knowledge of the ServiceNow platform, including understanding of platform architecture, module interdependencies, and native project/agile features\nProven ability to serve as the primary client point of contact on a federal IT contract, managing task order execution and program delivery accountability\nExperience coordinating cross-functional delivery teams including architects, developers, analysts, and designers across multiple concurrent workstreams\nDemonstrated experience in prioritizing and managing process improvement initiatives aimed at increasing data integrity, reporting capability, and process efficiency.\nExperience working with multiple stakeholders across business and IT\nExcellent communication skills, including executive-level presentation ability\nExperience owning program-level reporting including SLA performance tracking, financial reporting, and staffing status\nExperience supporting DevSecOps practices within a federal IT delivery context, including CI/CD pipeline awareness and IT security and compliance requirements\nStrong direct client communication skills with the ability to present complex technical concepts to non-technical audiences\nExperience developing dashboards and reporting within the ServiceNow platform\nFamiliarity with federal IT environments, federal acquisition regulations, and government IT security requirements\nEDUCATION AND CERTIFICATIONS\nBachelor’s degree\nProject Management Professional (PMP)\nPREFERRED QUALIFICATIONS\nServiceNow Micro Certifications in Performance Analytics, Agile, and Test Management.\nServiceNow CSA\nExperience in multi-entity or federated operating models\nSECURITY CLEARANCE\nAbility to obtain and maintain public trust clearance\nPursuant to government contracts, US Citizenship is required\niTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.\niTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to . Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.","description_format":"text","description_chars":5801,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T09:58:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:1","win:early"],"computed_at":"2026-10-15T05:29:54Z"},"pay":null,"html_url":"https://alion.io/job/garamond-program-manager-servicenow","json_url":"https://alion.io/job/garamond-program-manager-servicenow.json","meta":{"generated_at":"2026-10-15T05:29:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8058,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416651},"rest":"https://alion.io/mcp/rest/get_company?id=4416651"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgaramond-program-manager-servicenow"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgaramond-program-manager-servicenow"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgaramond-program-manager-servicenow"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/garamond-program-manager-servicenow\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgaramond-program-manager-servicenow"}]}