{"id":2516643,"url":"https://alion.io/job/garamond-servicenow-itom-senior-developer","title":"ServiceNow ITOM Senior Developer","company":{"id":4416651,"name":"Garamond","domain":"garamond.uy","url":"https://alion.io/company/garamond-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":172000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":279},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Datadog","optional":false},{"name":"Dynatrace","optional":false},{"name":"FedRAMP","optional":false},{"name":"GCP","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-10-14T09:58:26Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T22:41:28Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Description\nOVERVIEW\niTech AG is seeking a ServiceNow ITOM Senior Developer (IT Operations Management) to deliver the hands-on build and configuration of ITOM solutions for federal customers. This is a senior developer role responsible for delivering the end-to-end ITOM build on the ServiceNow platform including CMDB, Discovery, Service Mapping, and Event Management, and the integrations that connect it across multiple ServiceNow products.\nThe ideal candidate is a hands-on ServiceNow developer who has built ITOM end-to-end, CSDM-aligned CMDB design, identification and reconciliation, Discovery and MID Server deployment, Service Mapping of application services, event integration and alert correlation, dashboards, and CMDB data population, and can work independently across the full build. They bring proven experience building cross-product ServiceNow solutions and enterprise integrations in FISMA/FedRAMP-governed environments. This role contributes to the ITOM technical solution documentation, implements the defined integration and security patterns, and collaborates with the iTech Solution SMEs, customers, and iTech Certified Master Architects.\nROLES AND RESPONSIBILITIES\nDeliver the hands-on build and configuration of the ServiceNow ITOM solution, CMDB, Discovery, Service Mapping, and Event Management, including the data model and delivery across modules per the phased roadmap\nDemo, build and configure ServiceNow ITOM capabilities across the solution, including:\nCSDM-aligned CMDB design, CI class modeling, and relationship types\nCMDB identification and reconciliation rules, data source precedence, and CMDB Health (completeness, correctness, compliance)\nDiscovery - MID Server deployment, credentials, schedules, IP ranges, and discovery patterns\nCloud Discovery for AWS, Azure, and/or GCP, including cloud resource and tag-based discovery\nService Mapping - application service definition, entry points, top-down and tag-based mapping, and custom patterns\nEvent Management - event connectors and sources, event rules, field mapping, and event-to-alert transformation\nAlert correlation, aggregation, and alert management rules, including CI binding and impact calculation\nAlert-to-incident automation, notifications, and remediation workflows (Flow Designer / Workflow Studio)\nOperator Workspace, service health dashboards, and Performance Analytics reporting\nIntegrations with monitoring and observability tools (e.g., SolarWinds, Splunk, Dynatrace, Datadog, SCOM)\nBuild automated alert-to-incident, notification, and remediation workflows - assignment, escalation, tracking, and closure - replacing manual monitoring triage across operations teams\nConfigure Discovery across on-premises, cloud, and hybrid environments, including MID Server clustering, credential management, and horizontal and top-down discovery\nImplement Service Mapping for business-critical application services and maintain the maps as infrastructure and applications change\nBuild configurable dashboards and reports for CMDB health, discovery coverage, service health, alert volume, and MTTR that end users can adjust without recoding\nConfigure Event Management noise reduction - deduplication, correlation, maintenance windows, and alert thresholds - documenting tuning decisions and rationale\nPlan and execute the CMDB data population and migration effort, including:\nBuild and maintain the integrations between ServiceNow ITOM and external systems, including monitoring and observability tools, cloud providers, customer SSO, ITSM/ticketing, and enterprise reporting or data warehouse platforms\nSupport the discovery with infrastructure, operations, and application stakeholders to validate environments, data sources, CI classes, and monitoring integrations\nParticipate in Agile ceremonies including sprint planning, backlog refinement, demos, and retrospectives\nParticipate in code and design reviews, mentor junior developers, and follow platform best practices\nContribute to technical documentation, knowledge transfer, operational readiness, and end-user adoption efforts\nOther duties as assigned\nMINIMUM QUALIFICATIONS\n5+ years of hands-on ServiceNow experience, including 2+ years in a senior developer role\n2+ years implementing ServiceNow IT Operations Management (ITOM)CMDB, Discovery, Service Mapping, and Event Management \nDeep hands-on configuration and development experience across ITOM\nWorking knowledge of the Common Service Data Model (CSDM), CMDB Health, and IT infrastructure across on-premises, cloud, and hybrid environments\nExperience building integrations using IntegrationHub, Service Graph Connectors, and REST/SOAP APIs, and executing CMDB data population and migration\nStrong experience implementing ServiceNow data models, security models, and platform configuration\nProficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer\nExperience working in Agile delivery environments (ServiceNow Now Create methodology a plus)\nStrong analytical, troubleshooting, and problem-solving skills, and experience mentoring other developers\nEDUCATION AND CERTIFICATIONS\nBachelor’s degree or equivalent years experience\nServiceNow Certified Implementation Specialist (CIS) - Discovery\nPREFERRED QUALIFICATIONS\nServiceNow Certified Implementation Specialist (CIS) - Service Mapping, and/or Event Management a plus\nAdditional CIS certifications across products (e.g., Data Foundations (CMDB/CSDM), ITSM, Cloud Provisioning and Governance, HAM/SAM) a plus\nFamiliarity with ServiceNow Virtual Agent and AI / Now Assist capabilities\nSECURITY CLEARANCE\nAbility to obtain and maintain a Public Trust\nPursuant to government contracts, US Citizenship is required\niTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by federal, state, or local laws.\niTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of the employment process should email their request  address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.","description_format":"text","description_chars":6465,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T09:58:26Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":30,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/garamond-servicenow-itom-senior-developer","json_url":"https://alion.io/job/garamond-servicenow-itom-senior-developer.json","meta":{"generated_at":"2026-10-22T01:43:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":961,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416651},"rest":"https://alion.io/mcp/rest/get_company?id=4416651"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgaramond-servicenow-itom-senior-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgaramond-servicenow-itom-senior-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgaramond-servicenow-itom-senior-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/garamond-servicenow-itom-senior-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgaramond-servicenow-itom-senior-developer"}]}