{"id":2516644,"url":"https://alion.io/job/garamond-servicenow-itomitam-senior-developer","title":"ServiceNow ITOM/ITAM Senior Developer","company":{"id":4416651,"name":"Garamond","domain":"garamond.uy","url":"https://alion.io/company/garamond-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":169000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":279},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"FedRAMP","optional":true}],"status":"live","first_seen_at":"2026-10-14T09:58:26Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T13:33:16Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Description\nOVERVIEW\niTech AG is seeking a ServiceNow ITOM / ITAM Senior Developer to serve as the senior technical lead on a ServiceNow platform stabilization and governance engagement for federal customer. The engagement spans four workstreams - CMDB Stabilization & Governance, SAM Pro, ITSM Process Automation & Operational Efficiency, and Platform Governance - with the CMDB as the lead workstream that all other modules depend on. This role owns the hands-on technical remediation and rebuild of the CMDB (ITOM) and the re-deployment of Software Asset Management / SAM Pro (ITAM).\nThe ideal candidate is a hands-on ServiceNow developer with deep ITOM and ITAM expertise who has remediated enterprise CMDBs end-to-end - from data-quality assessment through CSDM-aligned service modeling - and has diagnosed and recovered a failed SAM Pro deployment. This is a federal environment: work is performed primarily in Dev and Test (cloned down from Production) with limited Production access, and a federal Public Trust is assumed for Dev/Test. The developer works closely with iTech AG’s Business Process Consultants and the client’s platform owners, and operates within a CMDB/SAM governance framework they help establish.\nROLES AND RESPONSIBILITIES\nOwn the hands-on technical delivery of Workstream 1 - CMDB Stabilization & Governance (the lead workstream), including:\nComprehensive CMDB data-quality assessment and remediation baseline across CI classes and relationship data\nRemediation of ITSM-critical CI classes through data correction, reconciliation, and alignment with HAM/SAM data sources\nRebuild and alignment of service models for priority business and IT services using CSDM standards and stakeholder validation\nAlignment of CIs to ITSM processes and establishment of a CMDB governance framework\nLead Workstream 2 - SAM Pro (ITAM) re-deployment, including:\nDetailed assessment of the failed SAM Pro deployment and analysis of existing SAM architecture, dependencies, and deployment\nA phased SAM implementation plan and re-deploy aligned to stakeholder priorities and CMDB dependencies\nEstablishment of SAM governance processes and normalization of software/publisher data against the CMDB\nSupport Workstream 3 - ITSM Process Automation & Operational Efficiency, including:\nAssessment and optimization of incident management workflows, routing logic, SLA configurations, and escalation processes\nIntegration of Incident, Problem, and Change Management and evaluation of Integration Hub utilization\nDefinition and prioritization of automation use cases and operational efficiency recommendations\nSupport Workstream 4 - Platform Governance, including the platform-health dashboard (single-view for leadership with 5 core KPIs), process-owner assignments, and the quarterly OKR framework\nEstablish ServiceNow development and configuration standards and hands-on build the most complex components - business rules, script includes, transform maps, IntegrationHub/Flow Designer automations, and Discovery/Service Mapping configuration\nReconcile CMDB data against HAM/SAM and other authoritative sources and maintain data integrity over time\nPartner with iTech AG Business Process Consultants and the client’s platform owners on process alignment and technical governance\nParticipate in Agile / Now Create ceremonies - sprint planning, backlog refinement, demos, and retrospectives - and contribute to technical documentation each sprint\nLead code and design reviews, enforce ServiceNow platform best practices, and mentor other developers on the engagement\nSupport platform upgrades, patching, and performance optimization, and troubleshoot and resolve defects and production support requests\nOperate within the restricted federal environment (Dev/Test cloned from Production, limited Production access) and submit weekly time reporting\nOther duties as assigned\nMINIMUM QUALIFICATIONS\n6+ years of hands-on ServiceNow development experience\n3+ years of hands-on ITOM experience (CMDB, Discovery, Service Mapping, CSDM)\nProven experience remediating enterprise CMDBs end-to-end, including:\nData-quality assessment and remediation baselines across CI classes and relationships\nCI class remediation, reconciliation, and dependency/relationship modeling\nCSDM-aligned service model rebuild and validation\nHands-on ServiceNow SAM Pro (ITAM) implementation experience, including diagnosing and recovering a stalled or failed deployment, normalization, and reconciliation\nStrong ServiceNow scripting and configuration skills - JavaScript, Glide APIs, Script Includes, business rules, UI policies, transform maps/import sets, and Flow Designer\nExperience designing and building integrations using IntegrationHub and REST/SOAP APIs\nExperience integrating and optimizing ITSM processes (Incident, Problem, Change) and building operational dashboards/KPIs\nExperience working in Agile delivery environments (ServiceNow Now Create methodology a plus)\nStrong analytical, troubleshooting, and problem-solving skills\nEDUCATION AND CERTIFICATIONS\nBachelor’s degree\nServiceNow Certified System Administrator (CSA) \nServiceNow Certified Implementation Specialist (CIS) - Discovery\nServiceNow Certified Implementation Specialist (CIS) - Software Asset Management (SAM)\nAdditional CIS certifications a plus (e.g., Service Mapping, Hardware Asset Management (HAM), ITSM); ServiceNow Certified Application Developer (CAD)\nPREFERRED QUALIFICATIONS\nHands-on experience with CSDM (Common Service Data Model) implementation and governance\nExperience standing up CMDB and SAM governance frameworks and executive steering cadences\nPrior DOE / NNSA or other federal delivery experience\nFamiliarity with FedRAMP-authorized ServiceNow instances and federal ATO / security requirements\nExperience with Discovery and Service Mapping in complex, segmented network environments\nExperience building platform-health dashboards and KPI / OKR reporting for leadership\nExperience with software normalization, publisher/entitlement reconciliation, and license position reporting in SAM Pro\nStrong communication, stakeholder engagement, and collaboration skills\nActive DOE Q or L clearance\nBACKGROUND / ELIGIBILITY\nPursuant to government contracts, U.S. citizenship is required\nAbility to obtain and maintain a federal Public Trust; ability to obtain a DOE Q or L clearance if required by the site\nAbility to pass standard pre-employment background checks\niTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.\niTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to . Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.","description_format":"text","description_chars":7181,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T09:58:26Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":30,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/garamond-servicenow-itomitam-senior-developer","json_url":"https://alion.io/job/garamond-servicenow-itomitam-senior-developer.json","meta":{"generated_at":"2026-10-21T15:04:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21462,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416651},"rest":"https://alion.io/mcp/rest/get_company?id=4416651"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgaramond-servicenow-itomitam-senior-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgaramond-servicenow-itomitam-senior-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgaramond-servicenow-itomitam-senior-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/garamond-servicenow-itomitam-senior-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgaramond-servicenow-itomitam-senior-developer"}]}