{"id":3022984,"url":"https://alion.io/job/garamond-servicenow-platform-developer","title":"ServiceNow Platform Developer","company":{"id":4416651,"name":"Garamond","domain":"garamond.uy","url":"https://alion.io/company/garamond-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":92000,"max_usd":180000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":672},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-21T18:18:32Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T20:49:44Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nOVERVIEW\niTech AG is seeking a ServiceNow Platform Developer to support a federl ServiceNow program. This role leads hands-on platform design, configuration, scripting, Change Management improvements, and migration from Service Portal to Employee Center. The developer will translate approved requirements into maintainable solutions that improve platform operations, user experience, and adoption.\nThe developer will also collaborate with the platform team, and customer stakeholders on integrations, ITOM and CMDB support, testing, release implementation, technical documentation, training, and knowledge transfer.\nROLES AND RESPONSIBILITIES\nReview Change Management processes and governance; recommend improvements based on risk, impact, urgency, and organizational requirements.\nConfigure approved workflows and standard or routine change options for applicable FISMA systems. Test and document changes, and develop administrator and system-owner training guides and quick reference materials.\nLead the migration of the existing Service Portal to Employee Center, including service taxonomy, content delivery, catalogs, catalog items, reusable flows, and widgets.\nConfigure mobile capabilities and improve usability and accessibility. Partner with stakeholders to define baseline and target measures for customer experience and Employee Center effectiveness.\nDevelop and maintain business rules, client scripts, UI policies, UI actions, access controls, workflows, Flow Designer flows, scoped applications, and integrations using ServiceNow best practices.\nTranslate approved requirements into technical stories and maintainable configurations. Favor standard capabilities and reusable components, and evaluate technical impacts, dependencies, and security considerations.\nSupport the Data Architect on Discovery, Service Mapping, CMDB, and CSDM activities, including related workflows, platform configurations, integrations, and operational support.\nReview development changes for impacts on configuration items, service relationships, data quality, and ongoing platform operations.\nDevelop and execute automated and functional tests, coordinate UAT readiness, resolve defects, and provide test evidence supporting FEMA acceptance.\nTroubleshoot platform issues, perform peer reviews, and support approved releases, enhancements, and ongoing operations while maintaining applicable Section 508 accessibility requirements.\nProduce as-built documentation, configuration records, technical procedures, release materials, training guides, and quick reference cards.\nDeliver technical demonstrations, user and administrator training, and structured knowledge transfer. Support transition activities and communicate risks, dependencies, and progress to the delivery team.\nMINIMUM QUALIFICATIONS\nBachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or related field \nMinimum five years of hands-on ServiceNow development experience, including delivery in complex enterprise environments.\nDemonstrated experience configuring ITSM Change Management workflows, approvals, business rules, and related governance controls.\nHands-on experience with Service Portal and Employee Center, including catalogs, catalog items, custom widgets, reusable flows, and user experience improvements.\nProficiency with JavaScript, Glide APIs, Flow Designer, IntegrationHub, business rules, UI policies, UI actions, access controls, and scoped applications.\nWorking knowledge of ITOM Discovery, Service Mapping, CMDB, and CSDM, with the ability to collaborate on data quality, service relationships, and integration impacts.\nExperience translating requirements into technical solutions, conducting testing and UAT support, troubleshooting issues, and managing releases.\nStrong written and verbal communication skills, including technical documentation, stakeholder workshops, demonstrations, training, and knowledge transfer.\nEDUCATION AND CERTIFICATIONS\nBachelor's degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience.\nServiceNow Certified System Administrator (CSA).\nServiceNow Certified Application Developer (CAD).\nPREFERRED QUALIFICATIONS\nPrior FEMA, DHS, or other federal ServiceNow delivery experience.\nExperience leading a Service Portal to Employee Center migration and applying Section 508 accessibility requirements.\nServiceNow Certified Implementation Specialist credentials relevant to ITSM or ITOM; ITIL certification; relevant ServiceNow micro-certifications.\nExperience with ATF, Agile delivery, technical leadership, code reviews, platform governance, and reducing unnecessary customization.\nExperience with scoped application enhancements, and bidirectional enterprise integrations.\nSECURITY CLEARANCE\nAbility to obtain DHS MBI\niTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by federal, state, or local laws.\niTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of the employment process should email their request  address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.","description_format":"text","description_chars":5589,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T18:18:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/garamond-servicenow-platform-developer","json_url":"https://alion.io/job/garamond-servicenow-platform-developer.json","meta":{"generated_at":"2026-10-23T00:09:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":208,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416651},"rest":"https://alion.io/mcp/rest/get_company?id=4416651"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgaramond-servicenow-platform-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgaramond-servicenow-platform-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgaramond-servicenow-platform-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/garamond-servicenow-platform-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgaramond-servicenow-platform-developer"}]}