{"id":960848,"url":"https://alion.io/job/garda-capital-partners-technical-support-engineer","title":"Technical Support Engineer","company":{"id":673373,"name":"Garda Capital Partners","domain":"gardacp.com","url":"https://alion.io/company/gardacp","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":145000,"currency":"USD","period":"year","gross":null,"usd_annual":145000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-09-15T20:14:34Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-09-23T19:51:51Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Garda Capital Partners (Garda) is a multi-billion dollar alternative investment firm with over 22 years of experience deploying relative value strategies across fixed income markets for institutional investors. We hire, grow, and mentor great talent and remain steadfast in our commitment to building a culture that helps them succeed. Garda is more than a workplace. We are built on trust, integrity, and a shared vision for how we work together, the enduring relationships we build, and the consistency of our results. Garda's primary offices are located in Wayzata, New York City, West Palm Beach, Geneva, Zug, Copenhagen, Singapore, and Scottsdale. \nGarda is seeking a Technical Support Engineer to serve as the primary technology owner for the New York office and trading floor experience. This is a hands-on role focused on high-touch executive-level user support, endpoint and office technology operations, and the local execution of global infrastructure standards. The role will resolve user issues quickly, keep the site's technology reliable, coordinate with local vendors and Garda's MSP, and participate in global infrastructure operations and projects. The role is expected to understand the broader technology landscape and to work as part of a shared-ownership, follow-the-sun infrastructure team and a standalone local help desk.\nPosition Responsibilities\nWorkplace & End-User Technology\nServe as the primary on-site technology contact for New York employees, including traders, investment professionals, executives, and business teams.\nProvide deskside support across Windows, macOS, mobile devices, Microsoft 365, collaboration tools, printing, peripherals, and business applications.\nManage endpoint provisioning, imaging, configuration, Intune enrollment, software deployment, and lifecycle activities.\nProvide white-glove support during time-sensitive issues, maintaining clear communication and ownership through resolution.\nSite, Trading Floor & Office Technology\nSupport local network connectivity, Wi-Fi, meeting-room AV/VC, and trading-floor technology in coordination with global infrastructure owners.\nMonitor site technology health, troubleshoot, and escalate issues with clear diagnostics and impact information.\nCoordinate office technology changes, moves, installations, and vendor work in line with firm standards.\nOperational, Vendor & Security Support\nAct as the local liaison to Garda's MSP, triaging tickets and driving issues to resolution.\nSupport vulnerability remediation, endpoint patching, and other security-related operations under established procedures.\nParticipate in incident, change, and problem-management processes, and provide on-site support during technology or security events.\nMaintain accurate runbooks, inventory, and support documentation.\nGlobal Infrastructure Participation\nContribute to global infrastructure projects, rollouts, migrations, and service improvements.\nBuild working knowledge across endpoint, identity, network, and infrastructure domains.\nParticipate in shared ownership and follow-the-sun handoffs with teammates in North America, Geneva, and Singapore.\nIdentify recurring issues and work with engineering teammates to improve standards and automation.\nQualifications & Desired Skills\n3+ years of hands-on experience in workplace technology, desktop engineering, or site IT operations in a fast-paced environment.\nStrong troubleshooting skills across Windows, macOS, mobile, Microsoft 365, Intune (or similar), printing, networking, and AV/VC systems.\nWorking understanding of identity (Active Directory/Entra ID), network fundamentals, and endpoint security.\nAbility to prioritize, work independently, and know when to escalate to senior engineers.\nStrong communication skills and professional demeanor supporting executives and investment professionals.\nAbility to lift, move, cable, and install office technology as needed.\nDetail-oriented approach to inventory, documentation, and change execution.\nCandidate Privacy Notice\nThis role is also eligible for other forms of compensation and benefits, such as a discretionary bonus, healthcare plan, 401(k) matching program, etc. Within the range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education.\nBase Salary for this role is expected to be between:\n$115,000—$145,000 USD","description_format":"text","description_chars":4386,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-16T09:38:27Z"}],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.792,"p_room":0.945,"age_days":7,"expected_fill_days":19,"reasons":["conf:0","win:mid"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":145000,"is_top_pay":true},"html_url":"https://alion.io/job/garda-capital-partners-technical-support-engineer","json_url":"https://alion.io/job/garda-capital-partners-technical-support-engineer.json","meta":{"generated_at":"2026-09-23T22:13:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}