{"id":1701819,"url":"https://alion.io/job/garmin-senior-technical-support-specialist","title":"Senior Technical Support Specialist","company":{"id":13697,"name":"Garmin","domain":"garmin.com","url":"https://alion.io/company/garmin-newsroom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":25,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":123,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cluj-Napoca, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Bash","optional":true},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-10-02T13:43:24Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-23T03:28:02Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":20},"description":"At Garmin we create products that are designed indoors for outdoor activities. We do this to enable our customers to make the most of their time spent pursuing their passions.\nWe are a global company with offices in the US, Europe and Asia. In these centers, we carry out the various stages of product development, from initial concept to mass production of ready-to-sell units. We embrace a vertically integrated business model with strategic design, manufacturing, distribution, sales and support centers around the world to maximize our value to customers.\nCurrently, in our Cluj office, we are looking for a experienced colleague to join our IT Support Team.\nWe believe that collaboration leads to the best ideas, and we rely heavily on team interaction. As a role based in Cluj-Napoca, this position will require 5 days in the office each week.\nFrom this role you will:\nEndpoint lifecycle management: manage workstation provisioning, configuration, deployment, replacement, and retirement, ensuring compliance with company standards.\nEndpoint management: deploy and maintain applications, operating system updates, and endpoint configurations using the company's device management tools.\nSecurity and compliance: support endpoint patching, disk encryption, endpoint protection, and device compliance, working with the security team to investigate and resolve issues.\nIncident ownership: take ownership of incidents and service requests through resolution, prioritizing work according to business impact and agreed service levels, and keeping users informed.\nRecurring issue resolution: identify recurring incidents, investigate underlying causes, and work with relevant teams to implement lasting improvements.\nEmployee onboarding and offboarding: coordinate workstation preparation, application setup, and access requests for new employees, internal transfers, and departures, following approval and security procedures.\nConnectivity troubleshooting: diagnose endpoint connectivity issues involving wired and wireless networks, VPN access, DNS, and authentication, escalating infrastructure issues with clear supporting evidence.\nCollaboration tools: support collaboration applications and meeting room equipment, including audio, video, screen sharing, and connectivity.\nAsset management: maintain accurate hardware and software inventory records, including device assignments, warranties, stock levels, and disposal information.\nAutomation and improvement: identify opportunities to automate repetitive support tasks and improve deployment, troubleshooting, and maintenance processes.\nProjects and changes: participate in workstation refreshes, application rollouts, office changes, and technology upgrades, including testing and user communication.\nKnowledge sharing: create troubleshooting guides and user instructions, share knowledge across support teams, and help users adopt supported technologies effectively.\nGlobal collaboration: work with local and international IT teams to maintain consistent support practices and coordinate resolution of issues across sites.\nRequirements\nDemonstrated ability to troubleshoot complex endpoint issues independently and coordinate resolution across multiple technical teams.\nExperience with enterprise endpoint management, software deployment, operating system provisioning, and patch management.\nUnderstanding of endpoint security practices, including encryption, endpoint protection, local administrator privileges, and secure device retirement.\nPractical knowledge of TCP/IP, DNS, DHCP, Wi-Fi, and VPN troubleshooting from an end-user support perspective.\nExperience troubleshooting authentication, account access, permissions, and multifactor authentication issues.\nAbility to prioritize competing requests based on urgency and business impact while maintaining clear communication with users.\nExperience maintaining accurate asset records and technical documentation.\nA service-oriented approach, with the ability to explain technical issues clearly to users with different levels of technical knowledge. Experience of using and configuring Microsoft, Linux and Apple Operating Systems\nExperience with Directory Services account administration\nExperience with any IT Service Management system\nDemonstrated strong and effective verbal, written, and interpersonal communication skills\nExperience of working in an IT Service team\nBachelor's degree with at least 5 years' experience or equivalent combination of education and relevant experience\nProficiency in English\nWould be a plus:\nExperience with endpoint management platforms such as Microsoft Intune, Configuration Manager, or JAMF\nPowerShell, Bash, or other scripting experience for support automation\nExperience supporting Microsoft 365 services and collaboration platforms\nExperience supporting engineering applications or specialized technical workstations\nExperience with meeting room audiovisual systems\nRelevant Microsoft, Apple, endpoint management, or networking certifications\nExperience contributing to IT projects, technology migrations, or service improvement initiatives\nITIL, Project Management Certification\nBenefits\n Benefits to enhance your experience:\n 24 days off each year plus extra vacation days based on years at Garmin and compensation for legal holidays.\n Health package subscription and yearly budget for glasses.\n Monthly budget for sports and wellbeing activities.\n Local and global career development programs (training, mentorship, technical and leadership development, and more).\n Access to e-learning platforms and support for technical conferences attendance.\n Loyalty bonus within the company, plus other special bonuses (for holidays and personal life events).\n Meal tickets.\n Yours exclusively when part of our team:\n Significant discount for Garmin products.\n Employee stock purchase plan.\n Contribution to the retirement plan (Pillar 3).\n Garmin products available for testing and borrowing.\n A comprehensive event series championing wellbeing, sports, and community tailored to foster holistic health (featuring sports events, classes, hackathons, parties, and more).\n Other benefits which we invite you to discover along the recruitment process.\n Garmin Cluj is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, national origin, sex, age or disability.","description_format":"text","description_chars":6382,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Navigation","Smartwatches & Fitness Trackers"],"lifecycle":[{"event":"open","at":"2026-10-02T13:43:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.896,"p_room":1,"age_days":20,"expected_fill_days":123,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/garmin-senior-technical-support-specialist","json_url":"https://alion.io/job/garmin-senior-technical-support-specialist.json","meta":{"generated_at":"2026-10-23T07:10:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11567,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13697},"rest":"https://alion.io/mcp/rest/get_company?id=13697"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgarmin-senior-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgarmin-senior-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgarmin-senior-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/garmin-senior-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgarmin-senior-technical-support-specialist"}]}