{"id":1716280,"url":"https://alion.io/job/gartner-client-success-partner-4","title":"Client Success Partner","company":{"id":1752905,"name":"Gartner","domain":"gartner.com","url":"https://alion.io/company/gartner-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Shanghai, China","Singapore"],"countries":["CN","SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1374},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-12T00:00:00Z","employer_posted_date":"2026-09-12","last_verified_at":"2026-10-09T00:11:07Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Location: Shanghai/Singapore\nAbout the role:\nAs a Client Success Partner (CSP) for the HT Team, you will serve as a trusted advisor to senior and C-level executives at leading technology companies across Southeast Asia, and Greater China. In this client-facing role, you will leverage your product management expertise to demonstrate how Gartner’s resources and insights can support clients throughout the entire product lifecycle. You will be responsible for understanding each client’s unique value drivers and ensuring these are consistently exceeded over the course of the engagement. By proactively engaging with clients at a strategic level, you will develop and execute forward-looking engagement plans, aligning Gartner’s best-in-class capabilities to clients’ mission-critical priorities. You will act as the key liaison between Gartner and client teams, ensuring seamless support for strategic initiatives and collaborating closely with internal service delivery teams to resolve complex challenges and maximize client value.\nWhat you will do:\nWork with Senior and C-Level clients of tech companies in SEA & Greater China in a client service role while identifying opportunities to improve the role and client experience.\nBring product management expertise and link how Gartner can help clients throughout their product lifecycle.\nUnderstand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.\nDrive continues client partnership by understanding client’s mission critical priorities, map to Gartner’s best resource capabilities and prioritize immediate needs.\nProvide proactive engagement with client at strategic level; owning and maintaining forward-looking engagement plans by leveraging Gartner’s deliverables and product capabilities.\nLiaise between Gartner and all members of the client’s team to ensure the seamless support of team-level strategic initiatives\nCollaborate with other service delivery teams to handle the most difficult situations to ensure we deliver significant value to clients\nWhat you will need:\n2-5 years’ of work experience in account management, business analytics or product management role\nPreferably experience in remote delivery and phone interaction with clients\nStrong communication, collaboration, prioritization, critical thinking, and influencing skills\nExcellent verbal and written communication skills in English and Mandarin are required to effectively engage with and manage clients across the Southeast Asia and Greater China markets\nProven track record in excellence\nBachelor’s degree preferred\nWhen you click the \"Apply Now\" button, you will be taken to our Workday system to submit your personal information for your job application. By entering your information into our application system, you agree that you have read, understand, and accept the Gartner Recruitment Data Protection Notice (https://jobs.gartner.com/applicant-privacy-policy/apac-privacy-statement) and Separate Consent Letter (https://jobs.gartner.com/applicant-privacy-policy/gartner-separate-consent-letter-for-recruitment-and-talent-networking/) and understand and accept that your personal information will be collected by Gartner and transferred outside the Chinese mainland. If you do not agree with the Notice and Separate Consent Letter, please do not continue with the job application.Who are we?\nAt Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.\nOur mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.\nSince our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.\nWhat makes Gartner a great place to work?\nOur vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.\nWe hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.\nOur teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.\nWe invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.\nGartner is the world authority on AI\nAt Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.\nIt’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.\nWhat do we offer?\nGartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.\nIn our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.\nReady to grow your career with Gartner? Join us.\nThe policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.\nGartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .\nJob Requisition ID:112567By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.\nGartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy\n For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.","description_format":"text","description_chars":7509,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T18:40:34Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.219,"p_room":0.35,"age_days":26,"expected_fill_days":6,"reasons":["conf:0","wave","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/gartner-client-success-partner-4","json_url":"https://alion.io/job/gartner-client-success-partner-4.json","meta":{"generated_at":"2026-10-09T02:38:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":909,"day_limit":5000,"remaining_today":4091,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1752905},"rest":"https://alion.io/mcp/rest/get_company?id=1752905"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgartner-client-success-partner-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgartner-client-success-partner-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgartner-client-success-partner-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gartner-client-success-partner-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgartner-client-success-partner-4"}]}