Contracts Support Assistant
Confirmed on the employer's own hiring board on Oct 2, 2026. First seen by Alion on Sep 21, 2026.
About this role:
Provide administrative and professional support to internal clients through the timely processing of Contracts Management, Pricing and Deal Hub administrative functions.
What you’ll do:
Liaise with internal associates in relation to client custom product, pricing, and contract terms.
Responsible for entering product and pricing data into Gartner systems from client contract documents while recognizing non-standard terms that require modifications.
Manage access to custom price lists within Gartner systems based on account eligibility.
Perform quality assurance testing of completed work.
Assist teams with changes to standard price lists and annual price action tasks, as required.
Responsible for monitoring and managing global email in-boxes that provides direct support of Global sales teams.
Responsible for collation of data from Gartner systems and resources into individual client specific forms and questionnaires while recognizing non-standard terms that require negotiation or modifications.
Liaise with internal associates in relation to client legal forms and requests. Manage Pricing/Deal Hub/Sales/Contracts team requests and work with others as required to meet individual and group objectives and deadlines. Support periodic reporting and analysis on key metrics.
Respond to all emails, live calls and voice mails within each business day.
Assist with internal legal and contract audits and statutory/obligatory reporting.
Assist sales with providing details/documents/requirements to complete a deal. Includes working with various internal stakeholders to gather important and complex information. Understand the requirements and provide appropriate solutions.
Suggest process and technology improvements to provide greater support and coverage for internal clients, while completing other tasks as required.
What you’ll need:
Degree with major field of study in law/business administration.
Minimum 6 months experience of working in (preferably contracts/pricing) administration department of a corporate firm or entity or intellectual property-based business gained after or during college.
As the first point of contact for many internal associates, it is imperative that this person be extremely professional and have a willingness to work towards completing the requests, in order to ensure a positive client experience.
Experience and adaptability in a fast-paced work environment preferably in client service with the ability to prioritize workload based on value of business to Gartner.
Experience & proficiency with Microsoft Office and database systems - expert capability in Microsoft Word, Excel and Microsoft Outlook
Experience working in Contract Lifecycle Management tools (preferable Salesforce)
Experience handling multiple priority activities/projects at once within allotted SLA.
Strong interpersonal and relationship building skills. Should be collaborative with current team and extended team members
Adaptability to change and willingness to learn new things and processes based on technological advancements.
Cultural sensitivity and ability to operate across different time zones and cultures
Ability to work effectively under pressure and meet tight deadlines
Excellent English verbal and written communication skills, incorporating requirements, action plan and timeline when communicating with internal subject matter experts.
Process-driven, methodical, organized and pays strong attention to detail. Internal: Pricing, Sales, Consultants, CFS, Finance, Global Legal Team
External: Clients, Law Firms
Who you are:
Be able to work autonomously (i.e., high degree of self-reliance/self-starter with a sense of ownership)
Team player with good time management skills
Help to ensure that all SLA’s are met and sales are fully supported across all varied requests
What we offer:
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:
An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mind-set are central to our values
Limitless growth. We work with you to help you meet your goals and advance within the company
Encouragement to be innovative and challenge status quo
Exposure to industry leading training and development
Performance based recognition and rewards
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
Gartner is the world authority on AI
At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].
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