{"id":3360397,"url":"https://alion.io/job/gartner-sr-product-specialist-gsso","title":"Sr Product Specialist, GSSO","company":{"id":1752905,"name":"Gartner","domain":"gartner.com","url":"https://alion.io/company/gartner-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":166,"ghost_share":0,"stale_share":0.849,"repost_share":0.03,"time_to_fill_p50_days":18,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":47000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":46},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-10-27T21:08:03Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T12:16:49Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales and services teams, which drive approximately $5.3B in Contract Value (CV). You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function across the enterprise.\nAbout the Role: \nThe Senior Product Specialist is part of the GSSO Sales Technology team and serves as a critical bridge between Sales and Technology. This role supports the deployment, optimization, and scale of Salesforce and integrated sales technologies including Gong, EAC, Customer 360, and data governance tools. The position focuses on enhancing seller productivity, improving the user experience, and enabling operational excellence across Gartner’s global sales organization.\nWorking closely with Product Managers, Business Process teams, IT, Change Management, and regional stakeholders, the Senior Product Specialist translates business requirements into scalable Salesforce solutions, well-defined user stories, and efficient operational processes while supporting a global user base across the Americas, EMEA, and APAC.\nWhat You Will Do: \nManage Salesforce administration activities including user setup, access management, role-based access controls (RBAC), permission set groups, delegated administration, and environment support.\nPartner with Product Managers and business stakeholders to gather requirements, document business needs, and translate them into well-groomed user stories and backlog items.\nMaintain high-quality Jira documentation, linking user stories to epics, initiatives, and product discovery activities while supporting sprint planning and agile ceremonies.\nExecute data governance activities, perform data audits, and leverage tools such as Salesforce Inspector, Data Loader, and SOQL-based processes to support administrative operations and mass updates.\nSupport product releases, testing, deployment activities, and process improvements to ensure successful adoption of sales technology solutions.\nCreate and maintain process documentation, standard operating procedures, knowledge articles, and training materials to drive operational scale and user enablement.\nCollaborate with cross-functional teams including IT, Engineering, Sales Operations, Change Management, and Technical Support teams to improve seller workflows and overall platform effectiveness.\nLeverage AI-powered tools to improve operational efficiency, enhance ticket quality, automate routine tasks, and generate actionable business insights.\nWhat You Will Need: \nBachelor's degree or equivalent professional experience.\n3+ years of experience in Sales Operations, Sales Support, Product Management, Business Analysis, or Salesforce-focused operations roles.\nHands-on Salesforce Administration experience or similar CRM tools experience, including Object Manager, User Management, Profiles, Permission Sets, Permission Set Groups, and Delegated Administration.\nExperience with Salesforce administrative tools such as Data Loader, Salesforce Inspector, and data governance processes.\nUnderstanding of Agile methodologies with experience writing user stories, managing backlogs, and working within Jira and Scrum environments.\nStrong process documentation, workflow mapping, and training development skills.\nExcellent communication and stakeholder management skills with the ability to collaborate across technical and non-technical teams globally.\nDemonstrated ownership, problem-solving ability, and a continuous improvement mindset.\nSalesforce Certified Administrator (SADM-201) strongly preferred; CSPO or other Agile certifications are a plus.\nComfort leveraging AI tools to improve productivity, analysis, and operational effectiveness.\nWhat You Will Get: \nCompetitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!\nCollaborative, team-oriented culture that embraces diversity\nProfessional development and unlimited growth opportunities\n#LI-AS14 #GSSO\nWho are we?\nAt Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.\nOur mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.\nSince our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.\nWhat makes Gartner a great place to work?\nOur vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.\nWe hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.\nOur teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.\nWe invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.\nGartner is the world authority on AI\nAt Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.\nIt’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.\nWhat do we offer?\nGartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.\nIn our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.\nReady to grow your career with Gartner? Join us.\nThe policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.\nGartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .\nJob Requisition ID:115234By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.\nGartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy\n For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.","description_format":"text","description_chars":8493,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance","Hybrid work","Parental leave","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-27T21:08:03Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":18,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/gartner-sr-product-specialist-gsso","json_url":"https://alion.io/job/gartner-sr-product-specialist-gsso.json","meta":{"generated_at":"2026-10-31T14:27:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22473,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1752905},"rest":"https://alion.io/mcp/rest/get_company?id=1752905"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgartner-sr-product-specialist-gsso"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgartner-sr-product-specialist-gsso"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgartner-sr-product-specialist-gsso"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gartner-sr-product-specialist-gsso\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgartner-sr-product-specialist-gsso"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3360397}},{"tool":"search_jobs","arguments":{"company":"gartner.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3360397},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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