{"id":1513117,"url":"https://alion.io/job/gategroup-account-manager","title":"Account Manager","company":{"id":1979495,"name":"gategroup","domain":"gategroup.com","url":"https://alion.io/company/gategroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":49,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":57400,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T00:09:04Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":14},"description":"We’re looking for motivated, engaged people to help make everyone’s journeys better.\nReporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs. This position will act as a liaison between the airline customer and the Gate Gourmet operational unit.Annual Hiring Range/Hourly Rate:\n$57,400- $65,000/Per Year\nBenefits\nPaid time off\n401k, with company match\nCompany sponsored life insurance\nMedical, dental, vision plans\nVoluntary short-term/long-term disability insurance\nVoluntary life, accident, and hospital plans\nEmployee Assistance Program\nCommuter benefits\nEmployee Discounts\nFree hot healthy meals for unit operations roles\nMain Duties and Responsibilities:\nAgrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations\n\nApproves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.\n\nWorks closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.\n\nEnsures supply chain/purchasing has current up to date data and supportpurchasing requirements.\n\nEnsures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.\n\nCommunicates the customer goals and represents the customer interests to the local GGI team.\n\nStrong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.\n\nReports to the GM and orAccount Director, providing regular input on all account activity, including service status and call reports on a weekly basis.\n\nProvides coordination between customerand GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).\n\nOwner of T-minus schedule to facilitate changes and bringing all departments together for success.\n\nMaintains a professional appearance at all times. Treatsthe customer with dignity and respect.\n\nInternal & External Communication\nDaily reconciliation of delays and communications need activities as required.\n\nCommunicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etcfrom previous day. Drives root cause analysis.\n\nWeekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)\n\nEnsures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.\n\nWeekly inventory status checks. SR\n\nProvides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.\n\nInventory Management\nEnsures customer inventory sheet to be current and up to date par levels.\n\nManages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR\n\nProvides customer feedback to help customerreduce costs through inventory management.\n\nWarehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR\n\nEnsures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR\n\nQuality\nAssists internal department onquality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).\n\nCompares FACs against goals.\n\nOwnership of CSI and drives the process as outlined in GG policy and procedures.\n\nCost Management\nConducts weekly documented billing checks to ensure items billed.\n\nReviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.\n\nTargets\nManages toa customer-specific set of KPI’s - reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM\n\nAnnual (or quarterly) customer feedback survey on each aspect of the role - communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR\n\nQualifications\nEducation:\nHigh School Diploma or GED required\n\nAssociates degree or degree from a 4 yearuniversity or college is preferred\n\nWork Experience:\nProven Account Management skills required in order to create, maintain, and enhance customer relationships\n\nMinimum of 3 years of account/project management experience.\n\nTechnical Skills: (Certification, Licenses and Registration)\nExtremely detail oriented\n\nTechnical and analytical competence (understands software, hardware, networks, etc.)\n\nMotivated, goal oriented, and persistent\n\nHigh level of initiative and works well in a fast paced, team environment\n\nHandles stressful situations and deadline pressures well\n\nPlans and carries out responsibilities with minimal direction\n\nFull knowledge of any customer specific requirements in Service Agreement and deliversas listed below:\n\nLanguage / Communication Skills:\nExcellent written and oral communication skills\n\nBilingual is a plus.\n\nJob Dimensions\nGeographic Responsibility: Unit\nType of Employment: Full-time\nTravel %: Up to 25%\nExemption Classification: Exempt\nInternal Relationships:\nExternal Relationships:\nWork Environment / Requirements of the Job: Normal office environment\nBudget / Revenue Responsibility: (Local Currency)\nOrganization Structure\nDirect Line Manager (Title): General Manager, Unit\nDotted Line Manager (Title, if applicable): N/A\nNumber of Direct Reports: Varies by unit\nNumber of Dotted Line Reports:N/A\nEstimated Total Size of Team: Varies by unit\ngategroupCompetencies Required to be Successful in the Job:\nThinking - Information Search and analysis & problem resolution skills\n\nEngaging - Understanding others, Team Leadership and Developing People\n\nInspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively\n\nAchieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus\n\nDemonstrated Values to be Successful in the Position\nEmployees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone: \nExcellence\nWe put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.\nWe constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.\nPassion\nHospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.\nWe have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.\nResponsibility\nWe care about what we do, and we understand the impact we have on others and the planet.\nWe always look out for each other -creating a safe workplace environment is everyone’s responsibility.\nRespect\nEvery job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.\nWe respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.\ngategroupis an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis ofrace, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.\nFor further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf\nWe anticipate that this job will close on:\n12/31/2026Please click here to view our North America Applicant Privacy Notice.\nIf you want to be part of a team that helps make travel and culinary memories,join us!","description_format":"text","description_chars":8347,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-09-30T08:40:04Z"},{"event":"close","at":"2026-10-11T09:22:22Z"},{"event":"reopen","at":"2026-10-12T19:37:03Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.544,"p_room":0.75,"age_days":14,"expected_fill_days":17,"reasons":["conf:5","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/gategroup-account-manager","json_url":"https://alion.io/job/gategroup-account-manager.json","meta":{"generated_at":"2026-10-13T13:18:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20530,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1979495},"rest":"https://alion.io/mcp/rest/get_company?id=1979495"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgategroup-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgategroup-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgategroup-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gategroup-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgategroup-account-manager"}]}