{"id":1556506,"url":"https://alion.io/job/gategroup-assistant-general-manager-2","title":"Assistant General Manager","company":{"id":1979495,"name":"gategroup","domain":"gategroup.com","url":"https://alion.io/company/gategroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":47,"ghost_share":0,"stale_share":0.894,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Schiller Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":170000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":780},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-11T09:22:22Z","board_verified":false,"closed_at":"2026-10-11T09:22:22Z","days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"We’re looking for motivated, engaged people to help make everyone’s journeys better.\nReporting to the Hub BU Leader, this position leads and manages the Culinary/Hot Kitchen, Assembly and Transportation departments of the airline catering unit or “flight kitchen” with gross revenues of $100+ million and direct and indirect headcount of 1,000+ employees.Annual Hiring Range\n$150k to $155k /Per Year plus 20% STIP\nBenefits, US\nCommuter benefits\nPaid time off\n401k, with company match\nCompany sponsored life insurance\nMedical, dental, vision plans\nVoluntary short-term/long-term disability insurance\nVoluntary life, accident, and hospital plans\nEmployee Assistance Program\nEmployee Discounts\nWeekly pay for union employees\nFree hot healthy meals for unit operations roles\nMain Duties and Responsibilities:\nLeads and manages Culinary/Hot Kitchen, Assembly and Transportation departments to ensure production standards and customer service requirements are met.\nDrives to meet business objectives and goals set by superior related to food costs, labor costs, sanitation, quality assurance, market track goals, airline goals and objectives, and all other specific goals set thereof.\nResponsible for the maintenance of key performance metrics for the departments.\nEnsures Customer requirements/specifications and service requirements are complied with on all airline accounts; this includes production processing, on-time performance, equipment inventory, and quality assurance controls.\nMaintains customer communication with all local and corporate airline representatives to ensure all request, investigations, and/or related are concluded to the satisfaction of the customer and company.\nSupports customer audits and government audits to meet compliance.\nMonitors all menu cycles to ensure customer service and satisfaction is not interrupted.\nEnsures that all HACCP, FDA, Local Airport, Quality Assurance, and Airline Specifications are maintained at the highest level.\nSupports and assists Lean initiatives, and Quality initiatives to achieve OPEX targets.\nEnsures that proper equipment is maintained and controlled in the Unit for operation excellence.\nEnsures all Corporate Policies and Procedures are followed and maintained.\nDevelops Standard Operating Procedures.\nEnsures the security of the facility by monitoring and maintaining existing programs including all TSA, local airport and corporate requirements.\nManages operation staff on a day-to-day operation aspect to drive for exceeding set targets.\nResponsible for annual performance evaluations of direct reports in compliance with corporate initiatives.\nMonitors employee relations in each Department, ensures compliance with the National Master and Local Addendum labor agreements in the Departments.\nAssists the BU leader on projects, investigations, training, corporate goals and objectives, and airline requests.\nCompletes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI (Preventive Controls Qualified Individual) according to company policy.\nCompletes all company required training including but not limited to ServSafe Sanitation Manager Certification.\nQualifications\nEducation:\nBachelor’s degree in business administration or related field required\nWork Experience:\nSuccessful track record as a Manager or Assistant Manager in airline catering required.\nMinimum 10 years of management experience in in-flight catering or food manufacturing environment required.\nProven experience successfully managing a team of supervisors and managers for a single operating unit required\nDemonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.\nPrevious customer service and/or account management experience required.\nStrong track record of innovation and making changes to the operation to further improve the work environment and unit performance\nLabor relations experience is required\nTechnical Skills: (Certification, Licenses and Registration)\nMust have strong and effective leadership skills\nMust be comfortable with all levels of employees and have the ability to drive positive program change.\nMust be a Team builder with the ability to lead and motivate a diverse management and hourly staff\nExcellent problem solving skills, planning and scheduling capabilities managing multiple account requirements\nAbility to effectively manage multiple operations while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and security\nAdvanced Microsoft office tool skills (excel, word)\nKnowledge of quality auditing, inspection methods\nDetail oriented and excellent project management skills\nStrong organizational skills, able to prioritize responsibilities and multi-task\nChange Agent\nAble to obtain an AOA badge and customs seal.\nLanguage / Communication Skills:\nStrong interpersonal skills and the ability to interact effectively with multiple departments and customers\nExcellent written and oral communication skills.\nJob Dimensions\nGeographic Responsibility: Hub Unit\nType of Employment: Full-time\nTravel %: Up to 25% as required to attend management or leadership team meetings\nExemption Classification: Exempt\nInternal Relationships: all levels of employees\nExternal Relationships: customers, government agencies\nWork Environment / Requirements of the Job: production kitchen facility (there may be physical discomfort due to temperature and noise)\nBudget / Revenue Responsibility: (Local Currency): $100+ million\nOrganization Structure\nDirect Line Manager (Title): Hub BU Leader\nDotted Line Manager (Title, if applicable): N/A\nNumber of Direct Reports: 3\nNumber of Dotted Line Reports: N/A\nEstimated Total Size of Team: 600+\ngategroup Competencies Required to be Successful in the Job:\nThinking - Information Search and analysis & problem resolution skills\nEngaging - Understanding others, Team Leadership and Developing People\nInspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively\nAchieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus\nDemonstrated Values to be Successful in the Position\nEmployees at gategroup are expected to live ourValues ofExcellence, Passion, Responsibility and Respect. To demonstrate theseValues, we expect toobservethe following from everyone:\n\nExcellence\nWe put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.\nWe constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.\nPassion\nHospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.\nWe have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.\nResponsibility\nWe care about what we do, and we understand the impact we have on others and the planet.\nWe always look out for each other -creating a safe workplace environment is everyone’s responsibility.\nRespect\nEvery job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.\n We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.\nThe above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.\ngategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.\nFor further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf\nWe anticipate that this job will close on:\n10/04/2026Please click here to view our North America Applicant Privacy Notice.\nIf you want to be part of a team that helps make travel and culinary memories,join us!","description_format":"text","description_chars":8596,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Manufacturing","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-10-01T02:10:34Z"},{"event":"close","at":"2026-10-11T09:22:22Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/gategroup-assistant-general-manager-2","json_url":"https://alion.io/job/gategroup-assistant-general-manager-2.json","meta":{"generated_at":"2026-10-12T12:11:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18941,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1979495},"rest":"https://alion.io/mcp/rest/get_company?id=1979495"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgategroup-assistant-general-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgategroup-assistant-general-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgategroup-assistant-general-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gategroup-assistant-general-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgategroup-assistant-general-manager-2"}]}