{"id":1513163,"url":"https://alion.io/job/gategroup-director-operations","title":"Director, Operations","company":{"id":1979495,"name":"gategroup","domain":"gategroup.com","url":"https://alion.io/company/gategroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":51,"ghost_share":0,"stale_share":0.824,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":108000,"max_usd":216000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":465},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-19T02:55:22Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":34},"description":"We’re looking for motivated, engaged people to help make everyone’s journeys better.\nThis role is to provide overall leadership and tactical (strategic) direction for the Assembly processes/department within the Gate Gourmet Large operations. The Individual is a strong leader with strong People management skills.This role is predominantly concentrated around 4 focal areas. 1) Making sure all Assembly processes are structured and optimized in accordance with corporate standards (Gate OPEX) and Local opportunities (General LEAN, CI thinking); 2) Making sure Productivity and Efficiency is optimized by ensuring optimal Rosters/Schedules and proactive short/medium term Labour Planning on the basis of proposals received (by the OPC/Local Supply Chain Process) and daily use of the OPRS tool.3) Making sure all assembly processes comply with HACCP, Customer Specs/requirements and other relevant safety and security regulations and policies. 4) Making sure the Assembly leadership team is continuously developed via proactive coaching, involvement, feedback and a strong performance management approach.\nAs a key member of the Unit Senior Leadership team, this role is also expected to actively engage in the overall development and improvement of the entire Unit - Especially in respect to production/labour planning and People Management.\nGiven the responsibilities and general nature of this role the individual will have multiple cross functional touch points - Assembly interlinks with all other processes and hence good coordination and collaborations is essential. Especially the individual is expected to work closely together with the Supply Chain Process Director and HR.\nSalary: 115-125k\nLocation: 30 Inip Dr, Inwood, NY 11096\nBenefits\nPaid time off\n\n401k, with company match\n\nCompany sponsored life insurance\n\nMedical, dental, vision plans\n\nVoluntary short-term/long-term disability insurance\n\nVoluntary life, accident, and hospital plans\n\nEmployee Assistance Program\n\nEmployee Discounts\n\nFree hot healthy meals for unit operations roles\n\nMain Duties and Responsibilities:\nOverall leadership and coordination of the 3 operating areas within Assembly: Wash & Pack; Make & Pack and Pick & Pack.\nStructure and process optimization (Work stations, floor map, work processes)\n\nProactive and fact-based Labour planning (Short, Medium and longer term) in close cooperation with the Supply Chain Process:\nFor hiring needs (Longer term)\n\nFor Optimal Rosters/Schedules (Medium term)\n\nFor short term labour planning to adjust hours needed (Daily/Weekly)\n\nQA compliance\nHACCP\n\nCustomer Specs and requirements\n\nDrives engagement by providing and keeping a strong focus in development of the Assembly leadership team, especially in respect to:\nCoaching\n\nInvolvement\n\nFeedback\n\nConsistent and persistent Performance Management\n\nDrives Cross training of staff to increase flexibility within the Assembly process; establishes and maintains skills matrix for optimization of rosters and ongoing labour planning.\n\nCoordinates with other operational areas of the unit to ensure optimal service for both internal and external customers.\n\nEnsures all activities and output are in compliance with customer specs (Volume and Quality)\n\nPromotes, develops and supports continuous improvement and operational excellence initiatives (like for ex. GateOpex, Central and Local CI programs etc.).\n\nAligns, implements and continues to facilitate improvements to the agreed US/Group standard process’ (Whether forecasting, Planning, IDS interfaces etc.). Including best practice sharing with Assembly Process peers and the Supply Chain Function/OP&C.\n\nAligns material and labour targets together with the Supply Chain Process - I.e. serves as a strong sparring partner in respect to the forecasting and planning process (including the alignment of the MPS of the Unit).\n\nResponsible for setting up (including delegation and communication) KPIs within the area and be a strong facilitator/driver of the use of OPRS/active Labour Planning within all the Assembly processes.\n\nAccountable for departmental financial indicators (Hours, waste, Spec compliance).\n\nManages productivity and efficiency - I.e. responsible for labour adjustments to increase productivity (on the basis of proposals and departmental insights) and meet/beat targets.\n\nCaptures, tracks, analyses and ensures correction of incidences (I.F.B.L. throughout own Department).\n\nResource optimisation in the Department through process improvement, lean and continuous improvement principles - Drives and performs continuous improvement in the area and in collaboration with other departments, both operational and support functions, especially with the Forecasting/Planning and IDS departments.\n\nParticipation in customer and authority audits\n\nEnsures compliance of procedures for Hygiene and Food Safety\n\nActively recognizes good performance in the team and promote the company reward and recognition scheme - People First behavior and actions.\n\nContinuously improves quality and efficiency of the team.\n\nResolves conflicts and provides solutions by exercising high levels of influencing, negotiation and communication skills. Be proactive and address issues when they appear.\n\nServes as an operational and management source of expertise, and contributes to the success of the unit/senior management team as a whole - By supporting associated and unit wide initiatives.\n\nOrganizes and leads operational meetings (Leadership team meetings and Assembly staff meetings)\n\nSupervises and supports lower level managers/supervisors on daily operations including:\nConducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives\n\nEnsures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.\n\nTrains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.\n\nMonitors daily manpower planning and schedules employees.\n\nResponsible for employee retention and reducing employee turnover.\n\nResponsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).\n\nReviews and ensures employees in chain of command are in correct cost centers and correct job titles.\n\nReviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.\n\nCompliance with all company required policies, procedures and processes including but not limited to required training\n\nEducation:\nBachelors’ degree in a relevant subject or business management is preferable\n\nDesirable specialization in Operational and People Management\n\nWork Experience:\nAt least 5 years’ experience working within Operations in a “manufacturing environment”\n\nExperience providing leadership through a middle management layer\n\nExperience of managing a team of more than 100 people\n\nExperience in change management projects\n\nExperience of process improvement is a plus.\n\nExperience of working in a Food Hygiene/Health & Safety/High Security environment preferred.\n\nPrevious knowledge of Airline Catering operations is preferred, but not essential.\n\nTechnical Skills: (Certification, Licenses and Registration)\nStrong People Manager\n\nEmpathetic and Open minded - hence determined and persistent\n\nResilient and well-rounded individual\n\nTeam player who believes in structured Performance and Talent Management\n\nPlanning and coordination - Ability to oversee multiple activities at the same time\n\nContinuous improvement mindset - Flexible and embracing change\n\nSelf-motivated & Proactive\n\nIT literate, basic level of MS Office and general SAP understanding.\n\nLanguage / Communication Skills:\nExcellent communicator - Whether “one to one” or “on the beer case”\n\nExcellent verbal and written communication skills\n\nJob Dimensions\nGeographic Responsibility: Large Unit (gross revenues of $25M+; direct and indirect headcount of 180+ employees.)\nType of Employment: Full-time\nTravel %: Limited but some to be expected\nExemption Classification: United States only: Exempt\nInternal Relationships: Process Director Peers, HR, Commercial, Finance\nExternal Relationships: To some extend customers and external auditors\nWork Environment / Requirements of the Job:\nRegularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.\n\nIn a normal production facility there may be physical discomfort due to temperature and noise.\n\nMust be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.\n\nA rotating schedule of over 55 hours per week is typical.\n\nAble to work in deadline driven environment\n\nBudget / Revenue Responsibility: (Local Currency) N/A\nOrganization Structure\nDirect Line Manager (Title): GM, A Unit\nDotted Line Manager (Title, if applicable): N/A\nNumber of Direct Reports: 3-12\nNumber of Dotted Line Reports: N/A\nEstimated Total Size of Team: 50+\ngategroup Competencies Required to be Successful in the Job:\nThinking - Information Search and analysis & problem resolution skills\n\nEngaging - Understanding others, Team Leadership and Developing People\n\nInspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively\n\nAchieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus\n\nDemonstrated Values to be Successful in the Position\nEmployees atgategroupare expected to live our Values ofExcellence,Passion,ResponsibilityandRespect. To demonstrate these Values, we expect to observe the following from everyone: \nExcellence\nWe put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.\n\nWe constantly learn by giving and receiving feedback, improving from ourmistakesand bettering ourselves.\n\nPassion\nHospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.\n\nWe have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.\n\nResponsibility\nWe care about what we do, and we understand the impact we have on others and the planet.\n\nWe always look outforeach other -creating a safe workplace environment is everyone’s responsibility .\n\nRespect\nEvery job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.\n\nWe respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all onegategroup.\n\nThe above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.\ngategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.\nFor further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf\nWe anticipate that this job will close on:\n10/19/2026Please click here to view our North America Applicant Privacy Notice.\nIf you want to be part of a team that helps make travel and culinary memories,join us!","description_format":"text","description_chars":11937,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Food & Beverages","Manufacturing","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-09-30T08:40:04Z"},{"event":"close","at":"2026-10-01T23:37:45Z"},{"event":"reopen","at":"2026-10-06T15:40:12Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.535,"p_room":0.35,"age_days":34,"expected_fill_days":17,"reasons":["conf:2","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/gategroup-director-operations","json_url":"https://alion.io/job/gategroup-director-operations.json","meta":{"generated_at":"2026-10-19T15:21:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11329,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1979495},"rest":"https://alion.io/mcp/rest/get_company?id=1979495"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgategroup-director-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgategroup-director-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgategroup-director-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gategroup-director-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgategroup-director-operations"}]}