{"id":3846073,"url":"https://alion.io/job/gategroup-operations-admin","title":"Operations Admin","company":{"id":1979495,"name":"gategroup","domain":"gategroup.com","url":"https://alion.io/company/gategroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":55,"ghost_share":0,"stale_share":0.618,"repost_share":0.018,"time_to_fill_p50_days":25,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Flushing, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T07:52:35Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We’re looking for motivated, engaged people to help make everyone’s journeys better.\nPosition is responsible for FAC, IFBL, data entry, and reporting processes, and is also be responsible for payroll relief management clerical support and interfacing with customers.Hours\nIn this position you have to work on weekends, your days off will be on weekdays.\nAnnual Hiring Range/ Hourly Rate:\n$21.50- $25.07\nBenefits\nPaid time off\n401k, with company match\nCompany sponsored life insurance\nMedical, dental, vision plans\nVoluntary short-term/long-term disability insurance\nVoluntary life, accident, and hospital plans\nEmployee Assistance Program\nCommuter benefits\nEmployee Discounts\nFree hot healthy meals for unit operations roles\nMain Duties and Responsibilities:\nPartners with various levels of management to understand business objectives and identify corresponding IFBL & FAC's needs; implements strategies to support and improve quality.\nHelps drive unit-wide quality strategy programs and processes.\nPartners with operations and training functions to identify training needs and provide input on training approaches and content.\nPartners with operations to identify and use the 8D process to resolve flight attendant comments.\nEnsures that daily, weekly, and monthly reports are completed accurately and in a timely manner.\nReceives and responds to customers inquiries relating to flight attendant comments.\nWorks directly with the customers during IFBL disputes and visits to the unit.\nCommunicates flight attendant comment reporting verbally and visually to the operational staff and management.\nData entry of flight attendant comments.\nOther duties as assigned by management.\nQualifications\nEducation:\nHigh School diploma or equivalent is required\nAssociate's degree preferred\nWork Experience:\n1 year of customer service experience in a manufacturing environment\n1 year of data entry experience\nTechnical Skills: (Certification, Licenses and Registration)\nStrong Microsoft Office experience, especially Word, Excel, and PowerPoint\nWorking knowledge of operations\nPresentation skills\nLanguage / Communication Skills:\nMust have excellent written and verbal communication skills\nJob Dimensions\nGeographic Responsibility: Unit\nType of Employment: Full-time / Part-time\nTravel %: None\nExemption Classification: Non-Exempt\nInternal Relationships:\nExternal Relationships:\nWork Environment / Requirements of the Job:\nBudget / Revenue Responsibility: (Local Currency)\nOrganization Structure\nDirect Line Manager (Title): GM or Mgr, Ops\nDotted Line Manager (Title, if applicable):\nNumber of Direct Reports: n/a\nNumber of Dotted Line Reports: n/a\nEstimated Total Size of Team: 2\ngategroup Competencies Required to be Successful in the Job:\nThinking - Information Search and analysis & problem resolution skills\nEngaging - Understanding others, Team Leadership and Developing People\nInspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively\nAchieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus\nDemonstrated Values to be Successful in the Position\nEmployees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:\nExcellence\nWe put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.\nWe constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.\nPassion\nHospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.\nWe have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.\nResponsibility\nWe care about what we do, and we understand the impact we have on others and the planet.\nWe always look out for each other -creating a safe workplace environment is everyone’s responsibility.\nRespect\nEvery job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.\nWe respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup\nTo be considered for this position, please submit your application by 10/26/2026\nThe above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.\ngategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.\nFor further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf\nWe anticipate that this job will close on:\n11/11/2026Please click here to view our North America Applicant Privacy Notice.\nIf you want to be part of a team that helps make travel and culinary memories,join us!","description_format":"text","description_chars":5581,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-11-06T00:48:11Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/gategroup-operations-admin","json_url":"https://alion.io/job/gategroup-operations-admin.json","meta":{"generated_at":"2026-11-07T08:00:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3887,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1979495},"rest":"https://alion.io/mcp/rest/get_company?id=1979495"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgategroup-operations-admin"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgategroup-operations-admin"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgategroup-operations-admin"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gategroup-operations-admin\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgategroup-operations-admin"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3846073}},{"tool":"search_jobs","arguments":{"company":"gategroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3846073},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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